• Oversee invoice processing operations, ensuring invoices are handled accurately, timely, and in accordance with established procedures. • Manage end-to-end payment operations, including daily payment file reconciliation, wire total reporting to Treasury, and payment tracking. • Monitor team performance and workflow queues ensuring help desk inquiries, invoice changes, and comment resolution meet quality and timeliness standards. • Coordinate month-end close activities, including timely notification to back-office partners. • Oversee Return EFT and Stale Check resolution. • Ensure payment term compliance, including investigation of payment term mismatches, processing of Payment Term Waiver approvals, and escalation of exceptions as needed. • Oversee TSA invoice processing, ensuring template accuracy to support on-time payment clearance. • Monitor and manage Credit Memos with outstanding payment status, ensuring Immediate Terms are applied appropriately. • Supervise bulk invoice template workflows and ensure daily query uploads are completed; serve as backup when needed. • Train team members and business users on AP processes and AP system tools. • Identify trends in manual invoice submissions and proactively engage the business to address root causes. • Support the transition of select processes to the back-office team, ensuring proper documentation and knowledge transfer. • Perform UAT and regression testing on new or updated processes.

• Complete state surplus lines tax filings, reports, and payments accurately and in a timely manner • Reconcile client invoices, billing reports, and related financial records • Research and resolve client credits, refunds, and payment discrepancies • Maintain accurate documentation and records related to tax filings and accounting transactions • Support the maintenance and improvement of accounting processes and standard operating procedures • Provide customer service and support to clients, state agencies, and internal teams regarding filing and payment-related inquiries • Maintain working knowledge of state surplus lines laws, tax filing requirements, and compliance regulations • Assist with reporting and reconciliation activities to ensure data accuracy and completeness • Manage multiple priorities while maintaining a high level of accuracy in a fast-paced environment • Required to perform other duties as requested, directed, or assigned

• Process a high volume of invoices daily (100+ invoices per day) • Manage AP inbox and organize large volumes of invoice emails • Perform three-way matching (PO, receipts, invoices) • Work across multiple systems in a manual environment, ensuring accuracy • Maintain vendor records, including setup and tax documentation (W-9) • Reconcile vendor statements and resolve discrepancies • Support month-end close activities • Assist with invoice coding and allocation across multiple entities • Research and resolve issues due to system gaps and manual processes • Communicate with internal teams and occasionally vendors • Identify and support process improvements • Assist with audit requests and 1099 processes (nice to have)

• Support the day-to-day Accounts Payable function • Ensure accurate, timely processing of invoices and payments • Manage core AP activities and resolve routine issues • Maintain accurate vendor records and manage annual 1099 reporting • Support month-end close activities including AP accruals and reconciliations • Identify process improvement opportunities and support automation efforts