DIRECTV

• Lead the month-end financial reporting process for Call Center Operations • Prepare clear and actionable variance analysis • Develop and maintain financial models, dashboards, and reporting tools • Lead financial forecasting, annual budgeting, and long-range planning activities • Serve as a trusted finance partner to Call Center leadership • Identify financial risks, trends, and opportunities • Present financial results, forecasts, risks, and opportunities to business partners

• Owns end-to-end accountability for portfolio and project delivery, ensuring alignment to strategic objectives. • Leads planning, onboarding, and execution of large-scale portfolios with multiple complex initiatives. • Oversees program financials, including forecasting, reporting, and budget management. • Partners with PMO Centers of Excellence to align with best practices and continuously improve delivery frameworks. • Mentors and collaborates with team members to build a high-performing execution environment. • Drives continuous improvement in delivery quality and organizational maturity. • Manages complex risks, issues, and dependencies across multiple business and technology domains. • Establishes and manages project budgets to ensure delivery within approved financial targets. • Oversees 1 – 3 medium- to large-scale initiatives simultaneously across multiple stages of delivery: Medium: $2M – $5M Large: $5M+ • Leads cross-functional teams across Sales, Marketing, IT, Customer Care, Engineering, Supply Chain, Legal, and external partners. • Communicates status, risks, and decisions clearly to business and IT leadership; ensures proactive issue identification and resolution. • Evaluates initiatives from both strategic and execution perspectives, ensuring alignment to customer needs and business goals. • Contributes to executive-level communications and presentations. • Manages delivery against program objectives and KPIs while maintaining strong stakeholder relationships. • Operates within an enterprise release-based delivery model across multiple systems and platforms. • Develops and maintains key delivery artifacts (e.g., integrated plans, financials, risk/contingency plans) aligned with PMO standards and SDLC best practices. • Leads release readiness and launch activities, including go/no-go decisions, contingency planning, and production validation. • Prepares executive-ready status updates for recurring PMO and leadership forums. • Partners with Epic Leads and Financial Portfolio Managers to refine forecasts and reconcile actuals. • Ensures compliance with PMO-defined standard operating procedures. • Manages epics and portfolio tracking using tools such as Smartsheet and Jira Align.

• Guide development and modernization of critical customer information operational data stores • Lead development of data pathways between internal and external systems, especially with integration to identity and access management services • Govern all aspects of the application design including providing input on application architecture, modern technologies and development techniques, and patterns to create sustainable technology • Ensure security and compliance for the data and services stored and passed by these systems • Lead the development of new technologies based on best practices and a coaching mindset for more junior team members • Govern vendor teams to develop our desired technical vision, minimizing technical debt and ensuring productive, predictable output from our partners • Serve as the domain technical expert, representing system capabilities to business and technology teams alike, understanding desired business outcomes, and guiding the solution to the most effective implementation, while being comfortable communicating progress, roadblocks, and opportunities to all levels in the organization • Participate in cross-functional teams to define and hone technical best-practices; evangelize these and support change across teams where needed • Participate in defining and developing DevOPS best practices, including Production Support and deployment process, and additionally help troubleshoot critical production issues • A strong communicator, able to effectively synthesize key points of a topic and turn them into a persuasive conversation, presentation, or email

• Lead the enterprise Cybersecurity Governance Program • Develop and maintain cybersecurity KPIs, KRIs, scorecards, and executive reporting • Prepare and facilitate monthly Cybersecurity Governance Reviews and executive presentations • Track cybersecurity initiatives, remediation activities, and strategic priorities • Drive accountability for cybersecurity performance across the organization • Lead enterprise cyber risk identification, assessment, reporting, and remediation programs • Maintain cybersecurity risk registers and risk treatment plans • Facilitate risk reviews with business and technology stakeholders • Present cybersecurity risk posture to senior leadership • Own cybersecurity policies, standards, procedures, and governance frameworks • Ensure alignment with industry standards and regulatory requirements • Maintain governance processes supporting cybersecurity decision-making • Lead cybersecurity compliance activities supporting PCI DSS, SOX, regulatory, and contractual requirements • Coordinate internal and external audits • Manage remediation efforts resulting from audit findings and assessments • Maintain cybersecurity control documentation and evidence repositories • Lead Supplier Information Security Requirement (SISR) governance and oversight • Manage third-party cybersecurity risk assessments and monitoring • Partner with Procurement, Legal, and Vendor Management organizations to ensure supplier security compliance • Lead enterprise cybersecurity awareness, training, and phishing simulation programs • Establish metrics to measure effectiveness and maturity • Drive continuous improvement of employee cybersecurity culture • Provide governance oversight of various security assurance and testing programs • Ensure testing results are tracked, reported, and remediated appropriately • Lead and develop cybersecurity governance personnel and contractors • Manage vendor and consulting relationships supporting GRC activities • Establish goals, objectives, and performance measures for the organization • Build a scalable governance function supporting DIRECTV's cybersecurity strategy.

• develop and execute the product vision and roadmap for all billing and payment systems • drive strategic initiatives such as payment gateway expansion • collaborate with IT and Finance teams • serve as a subject matter expert for all billing and payments related initiatives • design and implement monitoring and alerting frameworks for payment operations

• Oversee invoice processing operations, ensuring invoices are handled accurately, timely, and in accordance with established procedures. • Manage end-to-end payment operations, including daily payment file reconciliation, wire total reporting to Treasury, and payment tracking. • Monitor team performance and workflow queues ensuring help desk inquiries, invoice changes, and comment resolution meet quality and timeliness standards. • Coordinate month-end close activities, including timely notification to back-office partners. • Oversee Return EFT and Stale Check resolution. • Ensure payment term compliance, including investigation of payment term mismatches, processing of Payment Term Waiver approvals, and escalation of exceptions as needed. • Oversee TSA invoice processing, ensuring template accuracy to support on-time payment clearance. • Monitor and manage Credit Memos with outstanding payment status, ensuring Immediate Terms are applied appropriately. • Supervise bulk invoice template workflows and ensure daily query uploads are completed; serve as backup when needed. • Train team members and business users on AP processes and AP system tools. • Identify trends in manual invoice submissions and proactively engage the business to address root causes. • Support the transition of select processes to the back-office team, ensuring proper documentation and knowledge transfer. • Perform UAT and regression testing on new or updated processes.

• Define project/program scope and objectives • Guide activities of a project/program team • Identify resources and establish a master timeline for deliverables • Manage certain areas of responsibility in enterprise-wide IT enhancement projects • Support marketing campaigns with technical and non-technical partners • Lead cross-functional teams spanning technical development and marketing planning

• Lead the identification, evaluation, and execution of strategic business opportunities including mergers, acquisitions, partnerships, alliances, and joint ventures. • Serve as the primary point of contact for assigned strategic partners, managing ongoing relationships and ensuring alignment with directv's business objectives. • Lead end-to-end execution of new business opportunities including deal structuring, negotiation support, due diligence, and operational implementation. • Define, track, and report on key performance indicators (KPIs) for assigned partnerships and business development initiatives. • Conduct in-depth market, competitive, and technical analysis to evaluate new partnership opportunities and inform strategic decision-making. • Lead and influence cross-functional teams on business development initiatives without direct authority, driving accountability and alignment. • Provide mentorship and guidance to junior team members, supporting their professional development and day-to-day work quality.

• Resolve complex customer issues related to repair, maintenance, billing, and orders that require specialized knowledge and expertise • Proactively identify, communicate, and resolve service-affecting issues before they impact customer experience • Provide advanced technical support for product service problem resolution, utilizing in-depth product knowledge • Serve as the first level of escalation for problem resolution with consumer customers • Direct, coordinate, and provide the highest level of customer service to ensure consistent customer satisfaction • Recognize patterns in customer issues and recommend operational improvements to leadership • Document complex issue resolutions for knowledge sharing and process improvement • Collaborate with cross-functional teams to address systemic issues and implement solutions • Mentor and provide guidance to customer service representatives on handling difficult situations • Monitor and analyze customer feedback to identify trends and improvement opportunities • Participate in special projects aimed at enhancing customer experience and operational efficiency • Stay current with product updates, service offerings, and company policies to provide accurate information • Maintain detailed records of customer interactions and issue resolutions • Develop and maintain relationships with internal partners to expedite issue resolution • Contribute to the development of customer service standards and best practices

• Manage, develop, and grow 30+ National Accounts, full lifecycle management. • Clients range from Fortune 100 to small/medium sized companies with 25+ locations. • Manage relationships with all levels of the company including C-suite, Supply Chain, Procurement, Operations, Marketing, Construction, and IT. • New Location Activation and Revenue Growth targets. • Collaborate across all internal stakeholders and functional groups to serve customer needs. • Contract Management and Renewal. • Technical design and guidance for DIRECTV systems at client locations. • Implementation and Project Management for new and existing projects. • Reporting and Analytics. • Multi-channel integration with DIRECTV Dealers, Service Partners, Telco Partners, ATT Business Sales, etc. • Improving process and working within current model to generate results.