• Design a holistic internal and external communications strategy to support Wing's expansion into complex metropolitan markets. • Normalize drone delivery for consumers, shaping future behavior without losing the innovative factor of our service. • Drive B2B and B2C communications to ensure restaurant and retail partners recognize Wing as a viable, present-day delivery option worth prioritizing on their roadmaps. • Partner with the Government and Affairs and Public Policy teams to engage with federal aviation authorities, policymakers, and local municipal governments to navigate complex regulatory landscapes and community concerns regarding noise, privacy, and airspace safety. • Oversee comprehensive executive communications, thought leadership, internal communications, and crisis communications frameworks. • Distill highly complex autonomous technology into compelling, authentic stories that resonate with consumers, partners, policymakers, tech press, and employees. • Build, mentor, and lead a high-performing communications team, fostering a culture of collaboration, accountability, and excellence across internal, external, policy, and product disciplines.

• Develop and manage a cross-channel editorial calendar (email, website, social media) • Draft, edit, and publish engaging content for member and public audiences, including weekly Top 5 and marketing of NNPHI convenings, benefits and funding opportunities • Support maintenance of NNPHI Mailchimp and Salesforce contact lists. Coordinate website inquires and ensure contact management between the website, Mailchimp and Salesforce. • Write and edit content for websites and social media • Support daily maintenance of NNPHI’s digital channels • Build and maintain relationships with communications professionals across NNPHI’s network • Monitor communications performance and recommend improvements • Maintain and optimize membership data within Salesforce and SharePoint platforms • Track member engagement, trends, and participation across programs and services • Create simple dashboards and reports to inform decision-making • Segment member audiences to support targeted outreach and services • Coordinate delivery of member benefits, including events, resources, and communications • Serve as a primary point of contact for member inquiries • Identify opportunities to enhance member engagement and satisfaction • Support annual member investment drive including, but not limited to collateral development, member revenue data management, and invoicing • Support the NNPHI Annual Conference speakers and logistics • Perform other duties as needed

• Execution and delivery of client Digital Advertising (SEM, Display, Social Media, Video) strategies and tactics, with strong advertising performance and high client satisfaction across a portfolio of 50+ accounts • Follow Digital Marketing Operations and industry best practices in support of digital advertising, including compliance guidelines for OEM programs • Proactively analyze and assess digital advertising performance and translate quantitative and qualitative data into strategic recommendations to continually improve performance • Review performance based on both client goals and objectives as well as industry best practice KPIs, including but not limited to: Cost per Lead, Attributed Cost per Visit, provider health score (i.e. Google Optiscore), delivery, etc • Provide and/or execute keyword research and expansion, ad creation, campaign performance tracking, and audience/placement analysis/recommendations to continually improve digital advertising performance • Monitor and analyze account performance and trends to determine adjustments in tactics and allocations, making independent decisions and consulting with the client as needed • Provide monthly performance reporting and quarterly consultative conversation to ensure alignment to goals • Conduct webinar/phone/email contacts or limited in-person as needed to ensure alignment of digital advertising budgets and goals • Take ownership of clients’ digital advertising issues and drive to resolution • Track dealer conversations, optimizations, budget changes, and decisions made to ensure proper audit trail and evidence of actions

• Own the annual and quarterly advertising and media strategy aligned to brand and business objectives. • Develop integrated, multi-channel media plans around key formulas and campaigns (e.g., digital, social, search, print, programmatic, events/sponsorships). • Partner with Insights/Analytics to define KPIs, measurement approaches, and optimization plans; translate results into actionable recommendations for advertising and media strategy. • Own the advertising and media budget (annual planning, forecasting, allocation, pacing, and reconciliation). • Build business cases for incremental spend and reallocation decisions, track ROI and performance vs. plan. • Drive digital campaign creative execution across paid search, paid social, display/programmatic, CRM/email, and website/landing-page experiences.