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Nurturing our world and humankind by advancing care for animals
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• Meet overall sales objectives (quota) both overall and for key growth products via demand generation within targeted geography • Successfully launch new products, service offerings and generate new equipment leads • Consistently demonstrate Solution Selling capabilities • Develop and execute a Territory Business Plan / Resource Allocation per our expectations • Work with all Zoetis Petcare colleagues in a professional manner
Diagnostics Technical Specialist
ZoetisNurturing our world and humankind by advancing care for animals
• Responsible for the success of the relationship with assigned clinics in order to achieve the goals and objectives identified by the customer and company to improve utilization, increase adoption, and minimize implementation time of diagnostic products. • Responsible for identifying, quantifying, qualifying, tracking, and evaluating clinic pain points; and, for facilitating, developing, designing and implementing clinic workflow processes that improve overall customer experience with diagnostic products. • Responds to requests for onsite technical support, providing prompt and accurate technical assistance, troubleshooting, and resolution of complex system problems for veterinary clinics, laboratory research, and veterinary academic settings. • Provides clinics with guidance, instruction, and training on the product line to increase productivity and performance through formal and informal presentations. • Provides post sale product installation and validation, applications and operations training. • Completes daily activity documentation, including detailed reports after customer visits, by collecting, analyzing and summarizing all available information including detailed satisfaction information. • Must possess superb customer service skills, be able to work independently, make appropriate decisions with accuracy, timeliness, and complete follow-through. • Must understand general veterinary clinic operations including but not limited to diagnostic applications, financial limitations, training requirements, and workflow processes. • Must have the ability to create and deliver training presentations clearly and effectively in both formal and informal environments. • Works closely with the Area Business Manager (ABMs) and Diagnostic Solutions Consultant (DSCs) to provide appropriate customer service in a team approach. • Works with the ABM and DSC teams to identify and report opportunities for additional analyzers in customer accounts as well as new opportunities through referrals from existing customers. • Ability to safely lift and move 60 lbs.
Associate Inside & Digital Sales Representative
ZoetisNurturing our world and humankind by advancing care for animals
Role Description At Zoetis, our Core Beliefs form the foundation of our culture. Our Core Behaviors describe a common set of actions that demonstrate these Core Beliefs: - Our Colleagues Make the Difference - Always Do the Right Thing - Customer Obsessed - Run It Like You Own It - We Are One Zoetis We are seeking a highly motivated individual for the Associate Inside & Digital Sales Representative, U.S. Petcare Division. This is an exciting opportunity to perform at a high level while working with multiple teams throughout the Inside & Digital Sales Business Unit. The primary responsibility is to drive sales performance within the assigned geography by utilizing solution selling, territory management, leveraging Zoetis resources, maximizing organizational relationships, and pursuing professional development. This position requires limited travel, including attending regional and national sales meetings and participating in onsite educational trainings. Qualifications - Undergraduate degree (BS/BA) preferred, Associate degree required - Animal Health experience and knowledge of veterinary medicine preferred - Accountable for results - Success in previous roles including creatively finding opportunities or solving problems to drive sales performance - Exemplifies what it means to be a change agent, continuous learner, and pushing self/others beyond dominant logic - Adept at working in highly fluid, complex, and ever-changing environments - Uses analytics and insights to enhance decision-making and tactical execution - Follow-through and attention to detail - Ability to manage assigned expense budgets - Strategic Selling Skills - Customer focused - Ability to articulate complex concepts in a succinct manner - Professional demeanor and presentation style - Highly focused and results oriented, able to identify and manage goals and priorities - Demonstrated ability to work independently and in a close team environment - Exhibit willingness to accept and incorporate feedback - Computer skills (MS Office, Outlook, and ability to learn Zoetis systems) Requirements - Meet and exceed overall sales objectives (quota) both overall and for key growth products within the assigned geography - Successfully launch new product and service offerings - Effectively balance a broad portfolio to ensure sales opportunities to achieve territory and business needs - Demonstrate success in other key sales metrics such as growth rates, improving the overall health of the business - Consistently demonstrate Solution Selling capabilities - Consistently build and demonstrate technical knowledge, verbal fluency, and veterinary practice expertise - Build effective relationships with and service all targeted hospitals/personnel to ensure you maintain and grow relevance and access within each account - Interact with customers following all Zoetis promotional guidelines - Use insight and consultative selling techniques to teach clients about their industry and offer unique perspectives on their business, which link to Zoetis solutions (become a trusted advisor) - Meet and exceed department Key Performance Indicator(s) target(s) including measures for customer engagement and utilization of Zoetis tools and technologies to maximize Territory effectiveness - Develop and execute an annual Territory Business Plan that leverages industry insights, territory SWOT analysis, strategies, and tactics - Develop and implement SMART goals that incents balanced performance across the Zoetis portfolio, and utilizes key Zoetis resources, while delivering cross functional collaboration - Effectively use Zoetis resources (samples, educational materials, and events) to maximize ROI - Utilize our Customer Relationship Management system to identify account growth opportunities - Conduct quarterly business reviews with Inside and Digital Sales Manager and routinely adjust the strategies, tactics, and investments based on changing needs to maximize territory performance - Work with all Zoetis colleagues in a professional manner to include consistently meeting expectations around integrity/compliance, work-ethic, role/responsibility, conduct, effective communication, all administrative responsibilities, and overall teamwork - Ability to work in a cross-functional team-based environments and through a variety of platforms (in-person and virtual) - Align with and influence internal (Zoetis employees) and external (Zoetis customers) stakeholders - Adept at working in highly fluid, complex, and ever-changing environments - Successfully complete extensive product and industry Learning and Development curriculum developed and taught by Zoetis - Successfully complete an annual Individual Development Plan - Exhibit willingness to accept and incorporate feedback Benefits - Healthcare and insurance benefits beginning on day one - 401K plan with a match and profit-sharing contribution from Zoetis - 4 weeks of vacation
Pharmacovigilance Medical Manager
ZoetisNurturing our world and humankind by advancing care for animals
• Good understanding of the ADE reporting regulations (US and EU) and of product trending standards. • Collaborate with signal management team regarding validation activities for assigned products (including signal detection) to comply with FDA/USDA/EU expectations and to better understand the safety and efficacy profiles of Zoetis products post-marketing. • Prepare trending reports of assigned marketed products to the pharmacovigilance stakeholders and make recommendations regarding potential safety and efficacy profile adjustments. • Provide input for negotiations with regulatory agencies regarding submission of ADE reports as well as for responses to these agencies about product safety and efficacy issues. • Assist in the design pharmacovigilance policies as needed. • Assist in the maintenance of a pharmacovigilance electronic system from a data capture, trend analysis and regulatory submission perspective as necessary. • Function as Pharmacovigilance subject matter expert for assigned product group(s). • Provide pharmacovigilance input for advertising and promotional material upon request. • Risk Mitigation in support of Global Manufacturing and Quality and Regulatory label defense activities. • Complete pharmacovigilance data requests and Health Hazard Assessments for assigned products upon request.
• Responsible for the planning, coordination, and execution of delivery and support of frozen poultry vaccines • Use inventory and order management systems for tracking and documentation of vaccine orders, delivery and chain of custody • Support the oversight of customer vaccine application processes and ensure compliance with safety standards and regulations • Provide training and education to customers to ensure best practices in vaccine mixing and handling • Conduct audits to evaluate day of age spray applications • Utilize necessary tools to assess customer needs, prioritize product allocations, and optimize inventory availability • Deliver necessary products to ensure customer needs are met in assigned territory • Build loyalty to Zoetis poultry products and services by developing relationships with customers • Maintain customer compliance with safe handling of frozen vaccine products and ensure adherence to established processes and compliance with internal policies and regulatory standards • Regularly review and update records to support audit readiness and continuous improvement initiatives
Specialty Product Manager, Global Diagnostics
ZoetisNurturing our world and humankind by advancing care for animals
• Accountable for assigned products, owning the product roadmap, vision, and strategy • Lead the CFPT and sub-teams in product break-fix needs and performance improvements • Communicate regularly with Commercial, Medical, and Support teams on product updates
Specialty Product Manager, Global Diagnostics
ZoetisNurturing our world and humankind by advancing care for animals
Role Description Accountable for assigned products, owning the product roadmap, vision, and strategy from cradle to grave, including budget guidance. Bring strong project leadership capabilities to coordinate cross-functional work, maintain momentum, and drive execution of roadmap priorities. Incorporate inputs from subject matter experts (SMEs) on a Cross Functional Product Team (CFPT) to define problem statements and prioritize product backlog. Lead the CFPT and sub-teams in product break-fix needs, constant maintenance, performance improvements, and delivering enhancements and innovations that create long-term customer value. Able to influence colleagues, stakeholders, and key executives through the use of data and logic. Attune to customer needs in veterinary medicine and their experience using our diagnostic products to be better positioned to delight our customers and improve animal health with product features. Responsibilities - Define problem statements and product vision + strategy, and maintain product backlog by: - Conducting continuous product discovery, which is a sustained practice of experimentation and customer conversations to inform product development decisions, which is key to being acknowledged as a Voice of Customer (VOC) expert. - Aligning with Commercial teams on product financial and strategic goals. - Knowing the product users, product operations, and connecting the two into clear product requirements; this includes an in-depth understanding of veterinary needs and best practices within animal hospitals. - Monitoring product performance and Key Performance Indicators (KPIs). - Providing ROI assessments for projects and understanding when to make tradeoffs in investing between projects and features. - Bringing on-the-ground feedback into the product backlog with a long-term strategy in mind. - Putting emphasis on continuous improvement and prioritization. - Delivering on open items in product backlogs with a planned release schedule. - Lead CFPT and sub-team collaboration by: - Guiding empowerment of these CFPTs to make key decisions. - Assigning team-level Objectives and Key Results (OKRs). - Working effectively with other functions within Zoetis, which includes team building, facilitation, giving and receiving feedback, and promoting psychological safety. - Clearly communicating priorities, decisions, and next steps to keep projects moving forward. - Owning meeting cadence, agenda discipline, tracking, and follow-through across teams. - Identifying and leveraging team members to come up with creative solutions to solve customer problems, and understanding that consistent innovation is the result of each product team member contributing their passion and their ideas. - Holding teams accountable to results and not being afraid to sign up for these results. - Be the VOC: - Be an internal advocate, product expert, and product evangelist. - Driving all facets of product experience in new product launches across global markets, supporting customer, colleague, and company preparation efforts, and helping transfer materials and expertise to the commercial and medical teams. - Communicating regularly with Commercial, Medical, and Support teams on product update and deployment plans, including creating documentation needed to assist with training and service. - Tracking industry trends and the competitive landscape. - Operating as product owner in the ZTD software release process. - Working with a network of research veterinarians and/or experts in a variety of veterinary disciplines. - Partnering with Zoetis Business Development (BD) and GMS External Supply/Procurement to negotiate or re-negotiate agreements, if applicable to the product. Qualifications - 3+ years in Product Management, product development role, or equivalent industry experience. - Demonstrated ability to learn multiple functional areas of business – engineering, design, finance, sales, or marketing. - Proven ability to engage with SMEs and company leaders in a constructive and collaborative relationship. - BA/BS degree in a scientific discipline or business. - MBA, DVM, PhD or other advanced degree preferred, but not required. Requirements - Action-oriented: “can do” and “does do” attitude; authentically engaged with people and situations with high energy and proactive problem-solving acumen. - Displays empathy and curiosity: demonstrated deep commitment to internal colleagues and customers; loves getting to the “why” and is open to new ideas. - Passionate, enthusiastic, and storytelling: be the fuel that inspires colleagues and drives contagious excitement for the product. - Team player: loves being part of a team, both leading and serving. - Accountable with a global mindset: commits to stretch goals and delivers; holds self to highest performance standards; takes ownership for mistakes; delivers tough messages directly. - Humble and hungry: confidence without arrogance; driven to continually improve regardless of prior successes or failures. - Operational rigor: holds project plans, tracking, status and documentation to a high standard. - Demonstrates strong organization abilities: attention to detail, effective time management, active listening, concise communication and writing skills, and great follow-through. - This position could also require supporting vendor relationships and travel both domestically and internationally (up to 20%). Benefits - US base salary range for this full-time position is $93,000 - $151,000. - This position is also eligible for short-term incentive compensation. - This position is also eligible for long-term incentives. - Comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families including healthcare and insurance benefits beginning on day one. - A 401K plan with a match and profit-sharing contribution from Zoetis. - 4 weeks of vacation.
Head of US Corporate & Specialty and Emerging Corporates
ZoetisNurturing our world and humankind by advancing care for animals
Role Description The Head of U.S. Corporate & Specialty and Emerging Corporates will support the execution of Zoetis Diagnostics’ commercial strategy to grow our corporate and specialty customers across Point of Care (POC), Virtual Lab, and Zoetis Reference Labs (ZRL). This role executes plans to drive a commercial demand pipeline and ensure market readiness for Zoetis Diagnostics with Corporate and Specialty partners, executing operational plans, strategic initiatives, and pilot offerings to maximize the business opportunity. This leader will oversee: - Commercial Leads - Corporate & Specialty - Emerging Corporate Strategic Account Managers - Diagnostics Operations Specialist-Corporate & Specialty and Emerging Corporates - Key Account Technical Specialist team This leader will be responsible for the commercial evolution of the Zoetis Dx portfolio, inclusive of: - ZoetisDx - POC equipment/consumables - ZRL - Imagyst - Virtual Lab This role contributes to the overall success of Zoetis by delivering against sales growth and market share gain targets and by growing the profile and reputation of our business through professional and mutually successful partnerships with our diagnostic corporate and specialty partners. This role will report to the VP of U.S. Sales. Qualifications - BS/BA degree in Business, Marketing, or related field with 10+ years of sales and account management experience, preferably in the diagnostics industry. - Minimum of 5 years of experience in the Animal Health and/or Diagnostics industry; knowledge and/or experience in economic concepts, loyalty and contracts, strategic planning, and/or operations preferred. - More than 5 years of sales and demand generation experience with a key focus on customer needs. - Minimum of 3 years of sales leadership in Animal Health Diagnostics. - Knowledge and/or experience in reference lab operations, go-to-market strategies, and associated disciplines, with operational knowledge of the tools and techniques used in this domain. - Strategic thinker with the ability to clearly define short-term and long-term objectives and align resources to successfully deliver these objectives. - Ability to navigate a matrix organization and create internal alignment with various stakeholders. - MBA or other advanced degree/experience beneficial. - Excellent relationship-building and problem-solving skills; strong capacity for managing multiple efforts and understanding details. - Excellent verbal, written, and presentation skills. - Proficient with Microsoft Office Suite, including Excel, Word, and PowerPoint. Requirements - Drive the U.S. commercial demand sales pipeline with incremental new and existing Dx C&S partners and Emerging Corporates across all diagnostic categories. - Develop the C&S Leads and Emerging Corporate SAMs responsible for critical accounts in the U.S. - Work closely with Lead Key Account Technical Specialists, Regional Business Directors, Area Business Managers to align on management of critical key accounts. - Drive financial acumen in the contracting and agreement process for U.S. critical accounts, teaming with Pricing, Loyalty, Rx/Dx Deal Desk, NRM, and Legal. - Serve as the primary liaison for C&S Sales with all Dx C&S functions, including Market Development, Marketing, Medical, and Sales Operations. - Collaborate with senior leadership in the Rx C&S commercial and marketing teams and the Diagnostics HQ sales and marketing teams. - Lead the C&S Market Development, Marketing, and Medical teams in execution coordination with the field-based Dx Sales, Marketing, and Medical teams. - Execute on key areas of growth by leading strategies, initiatives, and marketing plans that maximize growth and expansion of the Diagnostics business. - Support the development of recommendations for investments and platforms in critical areas to drive new growth with C&S customers. - Collaborate with Sales, Marketing, NRM, Strategic Growth, L&D, Customer and Colleague Experience, Customer Service, Lab Operations, Business Analytics, and C&S partners. - Play a key role in the Operating Planning process and be responsible for quarterly updates on OpPlan. - Own demand generation forecasting for GMS. Benefits - The US base salary range for this full-time position is $207,000 – $320,000. - This position is also eligible for short-term incentive compensation. - This position is also eligible for long-term incentive compensation. - Comprehensive benefits package that supports the physical, emotional, and financial wellbeing of our colleagues and their families, including healthcare and insurance benefits beginning on day one. - A 401K plan with a match and profit-sharing contribution from Zoetis. - 4 weeks of vacation.
• Meet overall sales objectives (quota) both overall and for key growth products via demand generation within targeted geography • Successfully launch new products, service offerings and generate new equipment leads • Develop and execute a Territory Business Plan / Resource Allocation per our expectations • Work with all Zoetis Petcare colleagues in a professional manner to include consistently meeting expectations around integrity/compliance, work-ethic, role/responsibility
Role Description Platinum Performance was founded in 1996 by renowned equine veterinarian, Dr. Doug Herthel to support his cases in veterinary practice. From its earliest days, the company has held a strong commitment to veterinarians and the highest respect for their role in guiding the health, wellness and performance of the horse. For 25 years, Platinum Performance, now a wholly owned subsidiary of Zoetis, has been developing, manufacturing and marketing premium nutritional product formulas for wellness and athletic performance in horses as well as a range of pet care brands and human nutritional supplements. Platinum Client Success Advisors provide exceptional service, advisement and order-taking to clients and veterinarians that call, email, and text Platinum Performance daily. Platinum Advisors are smart thinkers, self-starters, engaged listeners, and provide educated recommendations and solutions to our clients. Advisors will occasionally represent Platinum Performance at equine and canine events and veterinary conferences. Platinum Advisors work with a tight-knit and supportive group of fellow Advisors and build a broad range of experiences and skills. The Platinum Advisors are also expected to perform at a high level while working with multiple teams throughout the entire client experience including and not limited to Veterinary Advisors, Marketing, eCommerce, Software Development, R&D, Regulatory, Fulfillment, Production and Platinum PAKs, Quality and Finance. They are able to apply critical thinking and problem solving to provide supplement recommendations for clients and their animals and articulate complex nutritional advice into concise and easy-to-understand protocol recommendations through phone conversations / consultations and compose clear electronic correspondence through email and text. They will occasionally travel to internal events at the Platinum Performance headquarters. The Platinum Advisor is responsible for utilizing solution selling and building client relationships while facilitating orders, answering technical nutrition and service-related questions. This position reports to the Client Success Manager. The Client Success Manager assesses performance at least once per quarter and guides the Advisor based on meeting and exceeding several key milestones that demonstrates their progress within this internal phase of the role and designates if they’re ready to advance. High performing colleagues will promote to Senior Client Success Advisor. Qualifications - Knowledge and/or background experience of equine or small animal nutritional products; or the equine industry. - Bachelor’s degree, preferably in Animal Science, Nutrition, Agricultural Business, or related fields. Requirements - Knowledge of equine or small animal nutritional products; or the equine industry. - Ability to accurately communicate on subjects of equine and small animal nutritional products; or the equine industry. - Ability to perform a variety of tasks utilizing a wide degree of creativity and attention to detail. - Excellent communication skills with clients and team members. - Ability to read general business periodicals, professional journals, technical procedures, or government regulations. - Ability to write reports, business correspondence, and procedure manuals. - Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. - Active Listening: Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. - Basic math skills required. - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. - Ability to deal with problems involving several concrete variables in standardized situations. - Working knowledge and experience with basic computer programs such as Microsoft Access, Excel, Word, Outlook, and Web Mail. - Knowledge of media production, communication, and dissemination techniques and methods. - Knowledge of and experience with business management, strategic planning, resource allocation, production methods, leadership techniques, and coordination of people and resources. - Skilled at developing, motivating, and directing people as they work and identifying the best people for the job. - Some travel required. - Able to provide a quiet work environment and internet access. Benefits - Healthcare and insurance benefits beginning on day one. - A 401K plan with a match and profit-sharing contribution from Zoetis. - 4 weeks of vacation.
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