Title: Licensed Counselor (Employee Assistance Program) - Remote Location: United States Work type: Full Time Regular Location: Remote Categories: Administrative/Support Job Description: As an EAP Counselor, you'll work a consistent 8:30 a.m.-5:00 p.m. Monday-Friday local schedule in a structured, call-queue environment within our Workplace Solutions division, which supports employees through employer-sponsored benefits. You'll receive incoming calls from HR partners, employees, spouses, and dependents, providing in-the-moment intake, assessment, and brief, solution-focused counseling. You'll connect individuals with appropriate resources and refer them to local providers for ongoing care, with clients responsible for scheduling follow-up appointments. Calls vary in length depending on need, allowing you to focus on immediate support and guidance-without long-term case management or ongoing follow-up-so you can make a meaningful impact in the moment, every day. WHAT WE CAN OFFER YOU: • Estimated Salary: $65,000 - $77,000 plus annual bonus opportunity. • 401(k) plan with a 2% company contribution and 6% company match. • Work-life balance with vacation, personal time, and paid holidays. • See our benefits and perks page for details. Applicants for this position must not now, nor at any point in the future, require sponsorship for employment. WHAT YOULL DO: • Support and Empower: You will work a set schedule of 8:30- 5:00 your local time, answering incoming calls in a supportive and empathetic manner, guiding employees and their families through personal and work-related challenges. Your role is crucial in promoting overall well-being and enhancing job performance. • Action Planning: Collaborate with individuals to create actionable plans, addressing short-term problems effectively. Your ability to navigate difficult situations and offer guidance will be pivotal in helping our clients overcome challenges. • Resourceful Connections: Identify external professionals and resources, facilitating seamless referrals for those seeking specialized or long-term assistance. Your role extends to providing resource referrals, connecting individuals with community organizations, and enhancing their overall support network. • Provider Network Development: Play a pivotal role in expanding and diversifying our service offerings by identifying and contracting with potential providers. Your proficiency in utilizing online directories and resources ensures a comprehensive range of services for our employees and their families. WHAT YOU'LL BRING: • Three or more years of experience in behavioral health required. • Master's degree in counseling, Mental Health, Social Work, Chemical Dependency, or related field. • Clinical licensure and completion of clinical supervision required. • Valid, unrestricted clinical mental health license (e.g., LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, or Clinical Psychologist) in the state where the candidate will work and primarily reside. • Valid licenses include the following: • Licensed Professional Counselor (LPC) • Licensed Clinical Social Worker (LCSW) • Licensed Mental Health Counselor (LMHC) • Licensed Clinical Mental Health Counselor (LCMHC) • Licensed Independent Clinical Social Worker (LICSW) • Licensed Independent Social Worker (LISW) • Experience and knowledge in assessment, counseling, chemical dependency, wellness, workshop design/training, and consulting. • Promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do. • Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico. PREPREFERRED: • Certified Employee Assistance Professional (CEAP) eligible • Bilingual in Spanish preferred We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!

• Advise and arrange travel for corporate business customers (both individuals and groups) • Conduct analysis and research on travel options, and proactively anticipate traveler needs to sell additional services • Arrange and book domestic and international business travel, for air, road, rail, and accommodations • Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided • Ensure compliance with customers’ agreed travel policy, service provider policies, and regulatory requirements • Use positive telephone service techniques and act on special customer requests • Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

• Selbständige Durchführung von Schulungen für Endanwender vor Ort und remote • Einführung der Software vor Ort bei Neukunden • Interne interdisziplinäre Zusammenarbeit bei Kundenprojekten • Enge Zusammenarbeit mit der Entwicklung und dem Produktmanagement • Testen neuer Softwareversionen und Funktionalitäten • Beratung und Analyse zur Optimierung von logistischen Abläufen • Bearbeitung und Protokollierung von Support- und Kundenanfragen (2nd + 3rd Level Support) aufgrund eines Ticketsystems • Mitwirkung bei der Einarbeitung fachspezifischer Kollegen

Role Description This full-time, hourly position provides crisis intervention, suicide prevention, information and referral, and brief supportive counseling services to clients contacting 988 Suicide and Crisis Lifeline by phone who are in emotional distress and/or seeking information about mental health services. The 988 Suicide and Crisis Lifeline Crisis Counselor I staff work in a remote or in-person call center setting and complete all interactions with clients by telephone. The 988 Suicide and Crisis Lifeline Crisis Counselor I staff are responsible for utilizing Lifeline Best Practices for clients at risk for suicide including: - Completing a thorough safety assessment - Providing validation and emotional support - Safety planning - Initiating emergency interventions and reporting procedures as needed This position is responsible for referring callers to regional crisis lines as appropriate. Qualifications - A bachelor’s degree in psychology, social work, or related field required. - At least one (1) year of experience in a healthcare contact center and/or in mental health counseling. - Suicide prevention, crisis intervention, and/or mental health information and referral services experience preferred. - Applicants should be comfortable working independently and as part of a team in a collegial group environment. - Agency Affiliated Counselor Registration is required within 30 days of employment, or equivalent, and must remain in active status during employment. - Ability to adapt and be flexible to changes in protocol and program needs. Requirements - Fluency in the English language, both oral and written. - Courteous, empathic, and professional manner. - Knowledge of Motivational interviewing techniques. - Active listening skills to establish collaborative relationship with clients. - Efficiency with information-gathering and problem-solving to facilitate positive call resolutions. - Superior communication skills to convey information to clients clearly, accurately, and completely. - Ability to simultaneously talk and type while utilizing multiple screens and/or windows. - Demonstrated respect for diversity. - Ability to quickly and accurately document chart notes in an electronic medical record. - Efficiency with balancing pace and flow of conversation and call time. Benefits - Vacation up to 200 hours, Sick time up to 108.64 hours. - Competitive compensation. - 8 paid holidays per year + 2 paid floating holidays. - Medical, Dental, and Vision. - Health Savings Account (HSA). - Flexible Savings Account (FSA) medical & dependent care. - Free Employee Assistance program. - 403(b) Retirement Plan matching. - Professional Development opportunities. Company Description Volunteers of America Western Washington is a non-profit organization operating in Western Washington for over 125 years. Our Christian roots drive us to put our faith into action for the benefit of every member of the community. We celebrate our unique perspectives that allow us to better serve and uplift our community – and each other. Volunteers of America Western Washington is officially a designated CARE informed organization.