• Selbständige Durchführung von Schulungen für Endanwender vor Ort und remote • Einführung der Software vor Ort bei Neukunden • Interne interdisziplinäre Zusammenarbeit bei Kundenprojekten • Enge Zusammenarbeit mit der Entwicklung und dem Produktmanagement • Testen neuer Softwareversionen und Funktionalitäten • Beratung und Analyse zur Optimierung von logistischen Abläufen • Bearbeitung und Protokollierung von Support- und Kundenanfragen (2nd + 3rd Level Support) aufgrund eines Ticketsystems • Mitwirkung bei der Einarbeitung fachspezifischer Kollegen

Role Description This full-time, hourly position provides crisis intervention, suicide prevention, information and referral, and brief supportive counseling services to clients contacting 988 Suicide and Crisis Lifeline by phone who are in emotional distress and/or seeking information about mental health services. The 988 Suicide and Crisis Lifeline Crisis Counselor I staff work in a remote or in-person call center setting and complete all interactions with clients by telephone. The 988 Suicide and Crisis Lifeline Crisis Counselor I staff are responsible for utilizing Lifeline Best Practices for clients at risk for suicide including: - Completing a thorough safety assessment - Providing validation and emotional support - Safety planning - Initiating emergency interventions and reporting procedures as needed This position is responsible for referring callers to regional crisis lines as appropriate. Qualifications - A bachelor’s degree in psychology, social work, or related field required. - At least one (1) year of experience in a healthcare contact center and/or in mental health counseling. - Suicide prevention, crisis intervention, and/or mental health information and referral services experience preferred. - Applicants should be comfortable working independently and as part of a team in a collegial group environment. - Agency Affiliated Counselor Registration is required within 30 days of employment, or equivalent, and must remain in active status during employment. - Ability to adapt and be flexible to changes in protocol and program needs. Requirements - Fluency in the English language, both oral and written. - Courteous, empathic, and professional manner. - Knowledge of Motivational interviewing techniques. - Active listening skills to establish collaborative relationship with clients. - Efficiency with information-gathering and problem-solving to facilitate positive call resolutions. - Superior communication skills to convey information to clients clearly, accurately, and completely. - Ability to simultaneously talk and type while utilizing multiple screens and/or windows. - Demonstrated respect for diversity. - Ability to quickly and accurately document chart notes in an electronic medical record. - Efficiency with balancing pace and flow of conversation and call time. Benefits - Vacation up to 200 hours, Sick time up to 108.64 hours. - Competitive compensation. - 8 paid holidays per year + 2 paid floating holidays. - Medical, Dental, and Vision. - Health Savings Account (HSA). - Flexible Savings Account (FSA) medical & dependent care. - Free Employee Assistance program. - 403(b) Retirement Plan matching. - Professional Development opportunities. Company Description Volunteers of America Western Washington is a non-profit organization operating in Western Washington for over 125 years. Our Christian roots drive us to put our faith into action for the benefit of every member of the community. We celebrate our unique perspectives that allow us to better serve and uplift our community – and each other. Volunteers of America Western Washington is officially a designated CARE informed organization.

Role Description Your Future as a BCBA Starts Here—And It’s Looking Bright. Join the largest female clinician-led ABA agency in the country and work with people who just get it. At Autism Learning Partners, we’re all about growing together, learning from each other, and actually making a difference! Whether you're fresh in the field or leveling up, you'll find mentorship, career growth, and a whole community of BCBAs ready to cheer you on! What We’re Offering - Remote Role: Working from home, completing assessments without any in-person requirements. - Base Pay: $85,000 to $100,000 based on experience, skills, tenure, and geography. - Initial Onboarding Support: - 60+ hours of comprehensive training during the first 3-4 weeks of integration. - Topics include clinical best practices, using Central Reach, goal writing, clinical problem solving, CPT codes, telehealth assessments. - Weekly office hours or 1:1 support from our Clinical Development team, as needed. - Education and Mentorship: - Monthly CEUs. - Annual in-house conference featuring leading researchers in the field. - Opportunities to lead sponsored research initiatives. - Some Benefits Highlights: - 23 days off annually including 1 floating holiday and 15 days of PTO that begins to accrue from Day 1. - Flexible Schedule: - Opportunities to work from home with Mon-Fri flexibility in the mornings and afternoons up until 6pm most nights. - Preferably one to two evenings per week of availability until 8:30pm. - No expectation of Saturday work unless you want to schedule make-up sessions. - Our Promise: - No contracts or non-compete agreements because we value flexibility and trust. - Your employment with us is fully at-will, allowing you to grow with us on your own terms. What You’ll Be Doing - Lead Clinical Assessments & serve as the first clinical point of contact for new families entering ALP services. - Conduct Functional Behavior Assessments (FBAs) via telehealth or in person, based on client needs and location. - Select and administer appropriate assessment tools to develop a comprehensive clinical picture. - Design Treatment and Level-of-Care Plans by creating individualized, function-based treatment plans and behavior intervention plans. - Determine and document level-of-care recommendations aligned with clinical best practices and payer requirements. - Communicate clinical recommendations clearly and compassionately to families. - Guide families through the assessment-to-services transition, supporting engagement until ongoing ABA services begin. - Collaborate closely with Client Services, Clinical Directors, and regional leadership to ensure smooth clinical handoffs. - Provide Flexible Clinical Support. - Complete all required assessment reports and supporting documentation accurately and on time in CentralReach. - Enter initial programs and goals to support seamless transition to the assigned Case Supervisor. Qualifications - Certification as a Board Certified Behavior Analyst (BCBA) with the Behavior Analyst Certification Board (BACB). - Minimum 1 year experience conducting Functional Behavior Assessments preferred. - 4+ years of experience working in the field of Applied Behavior Analysis preferred. - 2+ years practicing as a behavior analyst (BCBA required) in home and/or clinic settings preferred. - Please note that this position is subject to a criminal background check, TB test, Pre-employment Physical Exam, and have or receive immunities to MMR/ VZV during our onboarding, which we will pay for. Benefits - Generous health insurance package. - 401(k) Retirement Program with employer match. - Employer paid short-term disability. - Access to CASP’s entire CEU library which includes over 75 CEU-approved courses. - Clear promotion framework from BCBA to Senior Clinical Director. - Unlimited referral bonuses. - Reasonable expectation of billable hours. - Opportunity to partner and/or serve with our internal DEI council. - Study support for BCBA candidates and in-house RBT courses. - Support Center resources designed to address your administrative needs.

Role Description We are looking for a proactive and results-driven Telecaller to join the Eaze team. In this role, you will be responsible for identifying, engaging, onboarding, and supporting Wellness Buddies on the platform. You will play a key role in expanding and nurturing our Wellness Buddy community by building relationships, driving onboarding efforts, and ensuring they are equipped to provide an exceptional user experience. Key Responsibilities - Make outbound calls to potential and existing Wellness Buddies to introduce Eaze and its opportunities. - Identify, screen, and onboard suitable Wellness Buddies who align with platform guidelines and quality standards. - Follow up on leads generated through sourcing channels, referrals, campaigns, and internal databases. - Build and maintain strong relationships with Wellness Buddies throughout their journey on the platform. - Educate Wellness Buddies about platform features, policies, onboarding requirements, and engagement best practices. - Train and guide newly onboarded Wellness Buddies to ensure successful activation and platform readiness. - Provide timely assistance and resolve onboarding or operational queries. - Maintain accurate records of interactions, onboarding status, and daily activities in internal systems. - Achieve daily, weekly, and monthly onboarding, activation, and engagement targets. - Coordinate with internal teams to ensure smooth onboarding, retention, and community growth. - Monitor Wellness Buddy engagement and proactively support retention initiatives. - Stay updated on platform updates, operational processes, and community guidelines. - Gather feedback from Wellness Buddies and share insights with relevant stakeholders to improve onboarding and engagement processes. Qualifications - Bachelor's degree in any discipline. - Proven experience in Telecalling, Telesales, Customer Support, Business Development, Recruitment, Community Operations, or Onboarding roles. - Excellent verbal communication skills in Malayalan and English (must be fluent in reading, writing, and speaking). - Strong persuasion, negotiation, and relationship-building abilities. - Comfortable handling objections, follow-ups, and candidate engagement conversations. - Basic knowledge of CRM tools, MS Excel, Google Sheets, and computer operations. - Ability to work independently in a target-driven environment. - Strong empathy, active listening skills, and a people-centric approach. - Prior experience in creator onboarding, community management, recruitment, counselling support platforms, or service partner acquisition will be an added advantage. Preferred Skills - Lead conversion and onboarding experience. - Strong communication and interpersonal skills. - Customer-centric and empathetic approach. - Ability to multitask and manage onboarding pipelines efficiently. - Strong follow-up and relationship management skills. - Positive attitude and willingness to learn. - Experience working in fast-paced startup environments. Benefits - Work from the comfort of your home. - Opportunity to be part of a fast-growing consumer internet startup. - Meaningful work that helps create positive emotional experiences for users. - Dynamic and collaborative work environment. - Career growth opportunities in operations, community management, and business functions. - Performance-driven rewards and incentives.