American Express Global Business Travel

Role Description The Strategic Sr. Manager is a critical role responsible for driving comprehensive account management and strategic development for a specific business vertical within T4M. This position serves as the primary point of contact and strategic leader for key client relationships. - Identify growth opportunities and potential expansion strategies - Serve as the main point of contact (POC) for vertical commercial leads. Maintain direct and strategic liaison with internal commercial teams - Own and drive the overall account development strategy - Conduct in-depth analysis of client needs, market trends, and competitive landscape - Develop and implement tailored solutions that align with client objectives - Act as the primary interface between the organization and key client customers - Ensure flawless communication and alignment across multiple business units - Track and report on vertical performance metrics; Develop and maintain comprehensive account dashboards - Provide strategic recommendations based on data-driven insights - Planning Manager for the assigned vertical will report into this role. The Planning team is responsible for the setup, planning and delivery of T4M programs Qualifications - Bachelor's degree in Business, Marketing, or related field (MBA preferred) - Minimum 7-10 years of experience in strategic account management - Proven track record of developing and implementing sophisticated business strategies - Excellent communication and interpersonal skills - Strong analytical and problem-solving capabilities - Experience and/or understanding of the M&E business - Proficiency in English. Other languages a plus - Knowledge of booking processes and OBTs a plus - Behavioral skills: Critical Thinking, Relationship Intelligence, Collaborative Leadership, Resilience and Adaptability in a fast evolving environment, Client-Centric Approach, Decision-Making, Continuous Learning, Self starter mentality working under global remote management environment Requirements - Location: United States - The US national base salary range for this position is from $81,900.00 - $152,100.00 - Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. - This role is eligible for a discretionary annual bonus, which rewards participants based on company and individual performance. Benefits - Flexible benefits tailored to each country, starting the day you do, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources. - Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. - Access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. - Championing Inclusion in every aspect of our business with global INclusion Groups. - And much more!

Role Description You will play a pivotal role supporting Amex GBT's Global Venue Sourcing team. In this dynamic role, you will work closely with the Director to manage communications for the organization. You will contribute to internal communication initiatives by helping to disseminate critical updates and providing support for employee engagement programs such as Townhalls and leadership communications. You will be responsible for creating operating model efficiencies by equipping the team with comprehensive communication tools and strategic assets, enabling exceptional and consistent organizational communications. What You'll Do: - Provide communications expertise to support internal communications and organizational initiatives. - Support the creation of a training plan to drive cross-skill development in communications. - Produce a variety of engaging, polished communication materials to support internal communications. - Work with the Director and team members to design and deliver communication assets and best practices. - Collect sample communications and organizational assets and organize them for easy access by the Global Venue Sourcing team. - Collaborate to produce resources to support internal communication initiatives including newsletters, Townhalls, Intranet sites, and leadership communications. Qualifications - Currently enrolled in a bachelor's or master's degree program, preferably in communications, business, or a related field of study. - 2+ years study or work experience in fields requiring copywritten communication. - Strong written communication skills with the ability to write compelling, concise communications using a variety of tools. - Excellent communication and interpersonal skills, both written and verbal, with a customer-focused approach. - Capability to quickly understand briefs and translate them into effective communications. - An eye for visual design and outstanding attention to detail. - Detail-oriented with a keen eye for design and aesthetics, ensuring the quality and consistency of materials and presentations. - Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines in a fast-paced environment. - Curious and innovative mentality and conceptual thinking. - Highly self-motivated and self-organized, with an ability to thrive in a fast-paced and high-growth environment. - Self-motivated and proactive, with the ability to work independently and collaboratively in a remote environment. - Work effectively with diverse teams to come up with the best solution. Location United Kingdom Benefits - Flexible benefits tailored to each country starting the day you do, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. - Travel perks with a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. - Access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. - Championing Inclusion in every aspect of our business with global INclusion Groups to discuss challenges, obstacles, achievements, and drive company awareness and action.

Role Description Travel Service Representatives are the heart of our organization at Amex GBT, providing world class service to our corporate travel clients. You’ll learn how to use industry standard booking systems, resolve customer inquiries for all types of travel via chat, phone, and much more. If you have experience in hospitality, customer service or call/contact centers, and have always wanted to work in travel, you may be perfect for this position. We give an 8-week-long paid training program. We’ll give you a comprehensive course in all things travel and prepare you with everything you need to be successful as a full-time Travel Counselor assisting our client through phone. Qualifications - 3+ years of experience in hospitality, customer service or contact centers - Full proficiency in English language with exceptional listening, speaking, reading and writing - Highly proficient in computer skills including basic troubleshooting and confident in navigating new software platforms - Resolving customer issues quickly and raising concerns when needed - Understanding of math applications, including percentages and taxes - Passionate about world-class customer service (empathetic, calm, and courteous) - Must have a quiet, secure home office space, free from noise and interruption - Must have reliable high-speed internet service at your address Requirements - Participate in our training newly designed travel curriculum, where you’ll learn everything you need to know about corporate travel and our industry - Learn about our products and services GBT provides, including our end-to-end booking process - Experience our hands-on practice environment - Advise and arrange travel for corporate business customers (both individuals and groups) - Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements - Use positive telephone service techniques and act on special customer requests - Collaborate within your team to coach and provide constructive feedback to improve service levels - At the end of the paid training program, we’ll help you transition to your full-time role as an Associate Travel Counselor - Our Traveler Care unit is a 24/7 operation, so we’re looking for people who are excited about working some non-traditional hours. Must be flexible and prepared to work holidays, evenings, overnights and weekends. Benefits - Flexible benefits tailored to each country starting the day you do, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. - Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. - Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. - We strive to champion Inclusion in every aspect of our business at Amex GBT, connecting with colleagues through our global INclusion Groups to discuss challenges, obstacles, achievements, and drive company awareness and action. - And much more!

Role Description Support the local team in Event Planning. - Source, Negotiate, Contract and Manage all vendors / suppliers for the meeting on client’s behalf and ensuring quality services at efficient rates. - Support the event planner with managing all aspects of the program (food and beverage, activities, transport, etc.). - Attendee Management and associated aspects (event registrations, rooming lists, special needs, dietary requirements, attendee communications etc.). - Support Digital Services team for Web Build and or Mobile App requirements. - Coordinate with the air ticketing team for the event for seamless operations. - Meet all deliverables and SLAs, both internally and externally. - Understand and be compliant with all American Express GBT policies. - Maintain accurate records, system input, and complete file management as outlined in American Express M&E and client policies and procedures. Qualifications - 3-4 years experience in venue sourcing or event management - Advanced oral and written presentation skills in English language required. - Operations experience in hospitality industry or equivalent a plus. - Proven aptitude for technology and/or software solutions and analytical skills required. - Ability to work remotely, in shifts and support Europe and APAC time zones is required. - Prior experience in effectively handling multiple projects/demands Location Gurgaon, India Benefits - Flexible benefits tailored to each country starting the day you do, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. - Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. - Develop the skills you want with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. - We strive to champion Inclusion in every aspect of our business at Amex GBT, connecting with colleagues through our global INclusion Groups. - And much more!

Role Description Detail-oriented and enthusiastic Meeting and Event Coordinator to join our team for a 12-week period to support our event planning team. Duties will include: - Assist in the coordination and logistics of meetings and events, including venue selection, vendor management, and attendee registration. - Support the creation and distribution of event materials, such as invitations, agendas, and promotional collateral. - Assist with virtual event production, including setting up and testing technology platforms, managing live streams, and troubleshooting technical issues. - Conduct research on potential event venues, suppliers, and entertainment options, providing recommendations to the event planning team. - Collaborate with internal teams and external stakeholders to ensure seamless communication and coordination throughout the planning process. - Provide on-site support during events as needed, assisting with setup, registration, attendee assistance, and other logistical tasks. - Assist in post-event activities, such as collecting feedback, compiling event metrics, and preparing post-event reports for clients. Qualifications - Currently enrolled in a bachelor’s or master’s degree program, preferably in Hospitality Management, Event Planning, Marketing, or related field. - Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines in a fast-paced environment. - Excellent communication and interpersonal skills, both written and verbal, with a customer-focused approach. - Detail-oriented with a keen eye for design and aesthetics, ensuring the quality and consistency of event materials and presentations. - Proficiency in Microsoft Office Suite and familiarity with event management software (Cvent) is a plus. - Self-motivated and proactive, with the ability to work independently and collaboratively in a remote environment. - Passion for events and a desire to learn and grow in the field of meetings and event planning. Benefits - Flexible benefits tailored to each country, starting the day you do, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources. - Travel perks with a choice of deals each week from major travel providers on flights, hotels, cruises, and car rentals. - Access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. - Championing Inclusion through global INclusion Groups to discuss challenges, obstacles, achievements, and drive company awareness and action. - And much more!

Role Description The HR Representative serves as a key support function within the Human Resources department, providing administrative and operational assistance to employees and management across the organization. This role is essential in ensuring smooth HR operations and positive employee experiences. - Troubleshooting & Issue Resolution: Accurately diagnose and resolve HR, payroll, benefits, and Workday-related questions; develop effective solutions and document all interactions in the HR System. - Cross-Functional Collaboration: Partner with HRIS, HRBPs, payroll, benefits, and employee relations teams to escalate complex tickets and concerns. - Talent Acquisition Support: Collaborate with Talent Acquisition on offer processes and assist with recruiting system troubleshooting. - Workday Administration: Provide proficient support for employee and leader transactions within Workday. - Regional Process Expertise: Maintain detailed knowledge of HR processes and procedures across all supported countries in the region. - Quality Assurance: Review own work and that of others to ensure quality, accuracy, and relevance. - Stakeholder Communication: Use clear, structured communication when influencing and connecting with colleagues and employees. - Compliance & Audits: Assist with gathering and updating information for internal and external audits. - Confidentiality: Ensure all employee information is maintained with strict confidentiality. - Project Support: Support special HR initiatives and company-wide projects as needed. Qualifications - 1-3 years of professional HR, Workday, payroll, or benefits experience. - Passion for excellence in client service, including proactive anticipation of needs. - Ability to operate effectively in a fast-moving, matrix environment. - Experience supporting remote employee populations or Shared Service environments. - Excellent phone etiquette and communication skills. - Ability to work independently from a home office environment. - Workday proficiency (preferred). - Bilingual in English and Spanish required. - Fresh Service or ServiceNow experience (helpful). - Strong organizational skills and meticulous attention to detail. Benefits - Flexible benefits tailored to each country, starting the day you do, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources. - Travel perks with choices of deals each week from major travel providers on flights, hotels, cruises, and car rentals. - Access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. - Opportunities to connect with colleagues through global INclusion Groups to discuss challenges, obstacles, achievements, and drive company awareness and action. - And much more!

• Engage in a full-cycle recruitment process from sourcing through the flawless execution of offers • Prepare recruitment materials, mentor, and advise hiring leaders • Source, screen, and conduct initial interviews with candidates • Build and maintain positive relationships with leadership

Role Description As an Event Planner, you’ll work closely with different international teams and clients to understand and deliver on their meeting program goals. Working closely with your team, you’ll lead program planning from contract execution to final billing, while providing unparalleled levels of customer service on all travel programs. This is a fully remote role; you can work from anywhere in Poland. - Organize corporate events across EMEA - Lead coordinating and implementing program logistics to achieve impact - Conduct research and coordinate relationships with vendors, making use of preferred relationships to ensure the selection of high-quality vendors - Ensure supplier contracts are legally protective of both Amex GBT and client - Lead program costs, identify cost savings strategies, review all invoices and report them to a reconciliation specialist to ensure accurate charges, and handle client's payment requirements as defined per program or account - Determine program needs for on-line registration and assist event owners with communication to attendees, ensuring a user-friendly registration site that captures all vital data - Handle logistics with venue staff, coordinate vendor performance, and act as a resource for event staff - Conduct program debrief with client and provide full briefing report post event - Develop service recovery plans for events and ensure improvement goals are achieved or exceeded - Develop and maintain knowledge of technology and/or software solutions (Cvent) Qualifications - At least 1 year of experience in delegate event management, in-house or agency - Language skills in English plus French or Spanish - Passionate about project management, meetings management and client management experience - Experience working within budgets - Strong prioritization skills - Excellent written and verbal communication skills Benefits - Flexible benefits tailored to each country starting the day you do, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family - Travel perks with a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals - Access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first - Championing Inclusion in every aspect of our business with global INclusion Groups to discuss challenges, obstacles, achievements, and drive company awareness and action - And much more!

• Responsible for the generation of new sales acquisition of SME businesses • Delivering integrated, customized travel management for corporations • Building and maintaining relationships with stakeholders and clients • Conducting deep discovery with CFOs and Corporate Travel Managers • Understanding P&L and articulating program cost benefits • Managing pipeline to achieve sales goals and targets • Identifying and configuring client solutions to deliver value • Crafting and delivering compelling presentations showcasing GBT's value proposition

• Responsible for the generation of new sales acquisition of SME businesses • Aggressive prospecting and documentation • Conduct deep Discovery with CFOs, Procurement Leaders & Corporate Travel Managers • Active development and management of pipeline to achieve goals and targets • Develop deep knowledge of and sell core GBT products and solutions