American Express Global Business Travel

Role Description Our Specialized Travel Consultants work in a high-touch service environment to book travel and accommodation for some of our top clients at Amex GBT. Working from the comfort of your own home, you’ll collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience. If you’re curious, collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this may be the perfect role for you! - Manage complex, high-touch travel for VIP, entertainment, sports, and production clients, delivering exceptional service and seamless travel experiences. Key Responsibilities - Book and accurately manage air, hotel, rail, and ground travel, including complex and multi-destination itineraries. - Support production, publicity, and group travel (press junkets, events, non-employee travel). - Handle specialized requests (upgrades, charters, meet & greet, group seating, excess baggage, production logistics). - Provide proactive, policy-compliant travel recommendations. - Resolve disruptions, escalations, exchanges, waitlists, and complex fare issues. - Coordinate group and event travel, including reconfirmations and vendor liaison. - Maintain accurate records, direct billing, and assist with T&E reconciliation. - Build strong relationships with clients, coordinators, and suppliers. - Safeguard confidential traveler and talent information. Qualifications - 7+ years customer service, including 5+ years travel counseling. - Experience in VIP, entertainment, production, sports, or specialty travel preferred. Skills - Sabre / Power Turbo GDS expertise. - Strong communication, attention to detail, and problem-solving. - Advanced knowledge of global travel and routing. - Ability to multitask in fast-paced, evolving environments. - Proficiency in Microsoft Office. Requirements - Our Traveler Care unit is a 24/7 operation. This posting is for an Evening & Weekend schedule. Benefits - The #TeamGBT Experience: Work and life: Find your happy medium at Amex GBT. - Flexible benefits tailored to each country, starting the day you do, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources. - Travel perks: Get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. - Develop the skills you want with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. - We strive to champion Inclusion in every aspect of our business at Amex GBT. - And much more!

Role Description As a Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. What You’ll Do on a Typical Day: - Advise and arrange travel for corporate business customers (both individuals and groups) - Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services - Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations - Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo, and Amadeus. Training may be provided - Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements - Use positive telephone service techniques and act on special customer requests - Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels We look forward to sharing more detailed job functions and key performance indicators during the interview process. Qualifications - Passion for excellence in client service, including proactive anticipation of needs - At least 3 years of relevant work experience in the travel industry - Native GDS expertise (Sabre, Amadeus) - Professional communication (written and verbal) - Attention to detail - Act with integrity, and look after personal traveler information - Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation) - Resolving customer issues quickly and independently / with supplier - Teamwork and openness to feedback Requirements - Our Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends. - Location: Manila, Philippines Benefits - Flexible benefits tailored to each country, starting the day you do, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. - Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. - Develop the skills you want with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. - We strive to champion Inclusion in every aspect of our business at Amex GBT, connecting with colleagues through our global INclusion Groups. - And much more!

Role Description As a Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT. - Advise and arrange travel for corporate business customers (both individuals and groups) - Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services - Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations - Global Distribution Systems Sabre usage - Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements - Use positive telephone service techniques and act on special customer requests - Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels We look forward to sharing more detailed job functions and key performance indicators during the interview process. Qualifications - Passion for excellence in client service, including proactive anticipation of needs - Proficiency in Native GDS (Sabre) - 3+ Years of experience as a Travel Consultant - Professional communication (written and verbal) - Attention to detail - Act with integrity, and look after personal traveler information - Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation) - Resolving customer issues quickly and independently / with supplier - Teamwork and openness to feedback - Evening, overnights, weekend shifts. Full and Part Time - Our Traveler Care team is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends. Requirements - Location: Texas, United States - The US national base salary range for this position is from $39,200.00 - $72,800.00 - Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. Benefits - The #TeamGBT Experience: Work and life: Find your happy medium at Amex GBT. - Flexible benefits tailored to each country, starting the day you do, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. - Travel perks: Get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. - Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. - We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. - And much more!

• Assist Employment Law and HR teams by providing strategic support on labor and employment matters and litigation, particularly on reporting of legal matters. • Work with internal and external counsel for regular litigation case updates and handle such information on the Company’s legal case management system. • Work with VP Legal, Finance and others to prepare required litigation reports and analysis for internal and external partners. • Respond to subpoenas and other similar requests directed to the Company for employee records/data. • Assist with labor and employment litigation, including maintaining matter calendars, help with organizing, gathering and coordinating document production, compliance with document preservation requirements (hold notices), and responding to electronic discovery obligations related to litigation and government investigations and/or inquiries. • Support internal and external counsel with scheduling and coordinating of interviews of current and former Company personnel. • Assist attorneys in implementing terms of settlement agreements including payments to former employees and other third parties (e.g. law firms). • Handle Amex GBT Hotline, centralized policy resources, and provide reports, as needed. • Work with HR Operations and Facilities teams to ensure compliance with workplace postings and notices requirements. • Work with HR Operations and Talent Acquisition on applicable Affirmative Action Plans (AAPs) in the US, as needed. • Assist with drafting basic labor and employment documents for review by Employment Law team and responding to questions from Human Resources regarding issues on policies and other matters. • Stay informed about current US and international labor and employment laws and provide periodic legal updates to the Human Resources team, at the direction of members of the Legal Team. • Maintain Employment Law and other training schedules and assist in development of legal presentations, as needed. • Serve as a representative of the Employment Law team on Company projects and initiatives as well as occasional back up to other colleagues on the Legal and Human Resources teams.

Role Description As a Lead Travel Consultant for Amex GBT, you’ll handle travel for some of our most exclusive and exciting VIP clients, including business executives and famous names in the entertainment industry. - Advise and arrange travel for corporate business customers (both individuals and groups) - Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services - Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations - Use of one of our Global Distribution System's (GDS) - Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements - Use positive telephone service techniques and act on special customer requests - Prevent fraudulent callers from trying to book trips afterhours by following our security protocols - Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels We look forward to sharing more detailed job functions and key performance indicators during the interview process. Qualifications - Passion for excellence in client service, including proactive anticipation of needs - Native GDS expertise (Sabre, Apollo, Amadeus) - 3+ years corporate travel experience, including fares, ticketing, car, hotel, air, and rail travel - Experience in handling VIP Corporate Travel is required - Excellent professional communication (written and verbal) - Attention to detail - Act with integrity, and look after personal traveler information - Resolving customer issues quickly and independently / with supplier - Partnership and willingness to feedback Requirements - This role is a 100% Remote - Working days can be any 5 days in a week (includes weekend) - Shift schedule start and end between 8 AM - 8 PM - Location: New South Wales, Australia Benefits - Flexible benefits tailored to each country, starting the day you do - Health and welfare insurance plans - Retirement programs - Parental leave and adoption assistance - Wellbeing resources to support you and your immediate family - Travel perks: choice of deals each week from major travel providers on flights, hotels, cruises, and car rentals - Access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first - Championing Inclusion in every aspect of our business

• Implement, optimize, and administer new travel tools, processes, and user experiences within booking platforms to enhance traveler and booker satisfaction • Collaborate with the client's Travel Management Company (TMC) to monitor performance targets • Develop strategic site messaging recommendations and provide ongoing educational support to travelers and bookers • Proactively develop and deliver comprehensive travel reporting, conduct deep-dive analyses on travel work streams • Research and resolve complex travel-related challenges while providing timely and transparent issue updates to stakeholders • Participate in advanced business requirement analysis utilizing analytical and creative approaches • Identify opportunities for optimization across all travel operations and implement solutions that drive measurable improvements • Operate with a sense of urgency, exceptional time management, and professional accountability across all assigned responsibilities

Role Description The Strategic Sr. Manager is a critical role responsible for driving comprehensive account management and strategic development for a specific business vertical within T4M. This position serves as the primary point of contact and strategic leader for key client relationships. - Identify growth opportunities and potential expansion strategies - Serve as the main point of contact (POC) for vertical commercial leads - Maintain direct and strategic liaison with internal commercial teams - Own and drive the overall account development strategy - Conduct in-depth analysis of client needs, market trends, and competitive landscape - Develop and implement tailored solutions that align with client objectives - Act as the primary interface between the organization and key client customers - Ensure flawless communication and alignment across multiple business units - Track and report on vertical performance metrics - Develop and maintain comprehensive account dashboards - Provide strategic recommendations based on data-driven insights - Planning Manager for the assigned vertical will report into this role Qualifications - Bachelor's degree in Business, Marketing, or related field (MBA preferred) - Minimum 7-10 years of experience in strategic account management - Proven track record of developing and implementing sophisticated business strategies - Excellent communication and interpersonal skills - Strong analytical and problem-solving capabilities - Experience and/or understanding of the M&E business - Proficiency in English; other languages a plus - Knowledge of booking processes and OBTs a plus - Behavioral skills: Critical Thinking, Relationship Intelligence, Collaborative Leadership, Resilience and Adaptability in a fast evolving environment, Client-Centric Approach, Decision-Making, Continuous Learning, Self-starter mentality working under global remote management environment Requirements - Location: United States - The US national base salary range for this position is from $81,900.00 - $152,100.00 - Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location - This role is eligible for a discretionary annual bonus, which rewards participants based on company and individual performance Benefits - Flexible benefits tailored to each country starting the day you do, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources - Travel perks: choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals - Access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first - Inclusion initiatives through global INclusion Groups to discuss challenges, obstacles, achievements, and drive company awareness and action - And much more!

• Understanding client’s strategic objectives, key drivers of success, and organizational culture • Providing guidance in assessing goals and strategies to optimize programs • Establishing partnerships with key business constituents • Completing strategic account plans to identify business opportunities • Leading improvement of the Amex GBT's value proposition • Leading business planning, quarterly and annual reviews, and ongoing management for the account • Researching the marketplace and competitor products/services

Role Description Detail-oriented and enthusiastic Meetings and Event Planner Intern to join our team for a 12-week remote internship. As an intern, you will work closely with our event planning team to support the planning and execution of various meetings and events, ranging from corporate conferences to virtual seminars. - Assist in the coordination and logistics of meetings and events, including venue selection, vendor management, and attendee registration. - Support the creation and distribution of event materials, such as invitations, agendas, and promotional collateral. - Assist with virtual event production, including setting up and testing technology platforms, managing live streams, and troubleshooting technical issues. - Conduct research on potential event venues, suppliers, and entertainment options, providing recommendations to the event planning team. - Collaborate with internal teams and external stakeholders to ensure seamless communication and coordination throughout the planning process. - Provide on-site support during events as needed, assisting with setup, registration, attendee assistance, and other logistical tasks. - Assist in post-event activities, such as collecting feedback, compiling event metrics, and preparing post-event reports for clients. Qualifications - Currently enrolled in a bachelor’s or master’s degree program, preferably in Hospitality Management, Event Planning, Marketing, or related field. - Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines in a fast-paced environment. - Excellent communication and interpersonal skills, both written and verbal, with a customer-focused approach. - Detail-oriented with a keen eye for design and aesthetics, ensuring the quality and consistency of event materials and presentations. - Proficiency in Microsoft Office Suite and familiarity with event management software (Cvent) is a plus. - Self-motivated and proactive, with the ability to work independently and collaboratively in a remote environment. - Passion for events and a desire to learn and grow in the field of meetings and event planning. Benefits - Remote work opportunity with flexible hours to accommodate your schedule. - Hands-on experience in meetings and event planning, with exposure to various aspects of event management and execution. - Mentorship and guidance from experienced event planning professionals. - Networking opportunities with industry professionals and access to company events and resources.

Role Description As a Team Coach, you’ll lead a highly skilled remote team of approximately 25-35 Travel Counselors. If you thrive on variety in work, building relationships with clients and colleagues, and empowering teammates to achieve their goals, we hope you apply. What You’ll Do - People (75%) - Lead and coach a team of Travel Counselors - Provide regular, documented coaching and feedback to team members - Investigate service and quality errors with a curious mentality, and provide helpful feedback - Collaborate with HR to determine performance ratings and action plans in alignment with Amex GBT standards - Facilitate account-specific onboarding and training for new hires after the initial centralized Traveler Care training program is complete - Collaborate with fellow team coaches - share information, achievements, and issues - Listen to calls as required to validate service levels and compliance standards - Customer (25%) - Be the voice of Traveler Care for new technological implementations - Participate in meetings with commercial client management partners when necessary, providing operational information needed for customer-facing conversations - Research and resolve client service concerns; develop strategy and craft messaging for the Traveler Care team and commercial peers - Analyze, act, and communicate results on CSAT performance - Keep the team informed on changes to client travel policies - Collaborate with Team Operations to achieve and exceed client expectations based on contractual service level requirements Qualifications - Previous leadership experience - Excellent listening skills and curious mentality - Customer service oriented - Sabre and/or Apollo experience preferred - Salesforce (case e-mail) experience a plus - Collaborative and passionate about building relationships - Experience making data-driven decisions and achieving financial and service targets Benefits - Flexible benefits tailored to each country starting the day you do, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources - Travel perks with a choice of deals each week from major travel providers on flights, hotels, cruises, and car rentals - Access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first - Championing Inclusion in every aspect of our business with global INclusion Groups - Commitment to providing reasonable accommodation to qualified individuals with disabilities