Role Description
We are seeking compassionate helpers who are knowledgeable, motivated, goal-oriented, technologically capable, and enthusiastic to fill multiple Helpline Counselor positions. Daily tasks include:
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Performing crisis/suicide intervention services
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Conducting basic needs/safety assessments
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Providing information, community service referrals, and supportive listening over phone or virtual chat
The ideal candidate is someone who:
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Is willing and able to learn our approach to crisis counseling through training and experience
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Has demonstrated the ability to conduct self-care
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Shows compassion, empathy, and respect to people from different cultures and backgrounds
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Prefers to work autonomously once adequately trained
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Is motivated to grow and learn in the position through training and coaching
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Is passionate about assisting others and has a background in service
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Is technologically savvy and able to take notes while talking or listening
Qualifications
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Must be a Florida resident living within the state
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Have a secure, quiet, and confidential workspace with reliable internet
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Be free from caregiver responsibilities during work hours
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Meet or exceed our education requirement:
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A bachelor's degree (or higher) in psychology, human services, education, mental health, social work, early intervention, or a related field, coupled with one (1)+ years of experience in crisis and suicide intervention, counseling, therapy, and assessment techniques, or experience working in children's behavioral health, substance use, or the special needs system of care
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An associate's degree plus two (2)+ years of experience in suicide/crisis intervention
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Have a minimum typing speed of 30 WPM
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Be comfortable with a phone and virtual chat-based work environment
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Be available remotely from 9:00am to 5:00pm (Eastern time) Monday-Friday for six (6) weeks of initial training to begin in September 2026
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Commit to working full shifts on Saturdays and Sundays as part of your regular schedule
Requirements
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Be available remotely from 9:00am to 5:00pm Monday-Friday for six (6) weeks of initial training to begin in September 2026
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Must agree to work full shifts both Saturday and Sunday as part of your regular schedule
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Have at minimum an associate's degree from an accredited university
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Have four (4) years of combined education and relevant work experience
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Ability and interest in de-escalating callers experiencing crisis
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Ability to pass a level two (2) DCF background screening and a drug test
Benefits
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Full-time employment at an annual rate of $45,000
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100% employer-paid individual health, vision, dental, life, and short-term disability insurances (coverage begins after 60 days of employment)
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Dependent health, vision, and dental plans available for purchase
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403(b) retirement plan with potential for variable annual employer contribution
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Paid Time Off (PTO) available after three (3) FT working months (accrues at a rate of 8.00 hours per pay period, up to 16 days per year)
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Sick Leave available with the first pay period (accrues at a rate of 1.85 hours per pay period, up to 6 days per year)
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Nine (9) paid holidays throughout the year
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100% paid six (6) week upfront training, plus future opportunities for employer-sponsored certifications
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Work supplies such as company laptop, mouse, headset, paper, and pens
