Volunteers Of America Western Washington logo
Volunteers Of America Western Washington

Volunteers of America Western Washington is a non-profit organization operating in Western Washington for over 125 years. Our Christian roots drive us to put our faith into action for the benefit of every member of the community. We celebrate our unique perspectives that allow us to better serve and uplift our community – and each other. Volunteers of America Western Washington is officially a designated CARE informed organization.

Crisis Counselor I

CounselorCounselorFull TimeRemoteMid LevelTeam 501-1,000

Location

United States

Posted

1 day ago

Salary

$27 - $28 / hour

Seniority

Mid Level

No structured requirement data.

Job Description

Crisis Counselor I

Volunteers Of America Western Washington

Role Description This full-time, hourly position provides crisis intervention, suicide prevention, information and referral, and brief supportive counseling services to clients contacting 988 Suicide and Crisis Lifeline by phone who are in emotional distress and/or seeking information about mental health services. The 988 Suicide and Crisis Lifeline Crisis Counselor I staff work in a remote or in-person call center setting and complete all interactions with clients by telephone. The 988 Suicide and Crisis Lifeline Crisis Counselor I staff are responsible for utilizing Lifeline Best Practices for clients at risk for suicide including: - Completing a thorough safety assessment - Providing validation and emotional support - Safety planning - Initiating emergency interventions and reporting procedures as needed This position is responsible for referring callers to regional crisis lines as appropriate. Qualifications - A bachelor’s degree in psychology, social work, or related field required. - At least one (1) year of experience in a healthcare contact center and/or in mental health counseling. - Suicide prevention, crisis intervention, and/or mental health information and referral services experience preferred. - Applicants should be comfortable working independently and as part of a team in a collegial group environment. - Agency Affiliated Counselor Registration is required within 30 days of employment, or equivalent, and must remain in active status during employment. - Ability to adapt and be flexible to changes in protocol and program needs. Requirements - Fluency in the English language, both oral and written. - Courteous, empathic, and professional manner. - Knowledge of Motivational interviewing techniques. - Active listening skills to establish collaborative relationship with clients. - Efficiency with information-gathering and problem-solving to facilitate positive call resolutions. - Superior communication skills to convey information to clients clearly, accurately, and completely. - Ability to simultaneously talk and type while utilizing multiple screens and/or windows. - Demonstrated respect for diversity. - Ability to quickly and accurately document chart notes in an electronic medical record. - Efficiency with balancing pace and flow of conversation and call time. Benefits - Vacation up to 200 hours, Sick time up to 108.64 hours. - Competitive compensation. - 8 paid holidays per year + 2 paid floating holidays. - Medical, Dental, and Vision. - Health Savings Account (HSA). - Flexible Savings Account (FSA) medical & dependent care. - Free Employee Assistance program. - 403(b) Retirement Plan matching. - Professional Development opportunities. Company Description Volunteers of America Western Washington is a non-profit organization operating in Western Washington for over 125 years. Our Christian roots drive us to put our faith into action for the benefit of every member of the community. We celebrate our unique perspectives that allow us to better serve and uplift our community – and each other. Volunteers of America Western Washington is officially a designated CARE informed organization.

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