Volunteers Of America Western Washington

Role Description This full-time, hourly position provides crisis intervention, suicide prevention, information and referral, and brief supportive counseling services to clients contacting 988 Suicide and Crisis Lifeline by phone who are in emotional distress and/or seeking information about mental health services. The 988 Suicide and Crisis Lifeline Crisis Counselor I staff work in a remote or in-person call center setting and complete all interactions with clients by telephone. The 988 Suicide and Crisis Lifeline Crisis Counselor I staff are responsible for utilizing Lifeline Best Practices for clients at risk for suicide including: - Completing a thorough safety assessment - Providing validation and emotional support - Safety planning - Initiating emergency interventions and reporting procedures as needed This position is responsible for referring callers to regional crisis lines as appropriate. Qualifications - A bachelor’s degree in psychology, social work, or related field required. - At least one (1) year of experience in a healthcare contact center and/or in mental health counseling. - Suicide prevention, crisis intervention, and/or mental health information and referral services experience preferred. - Applicants should be comfortable working independently and as part of a team in a collegial group environment. - Agency Affiliated Counselor Registration is required within 30 days of employment, or equivalent, and must remain in active status during employment. - Ability to adapt and be flexible to changes in protocol and program needs. Requirements - Fluency in the English language, both oral and written. - Courteous, empathic, and professional manner. - Knowledge of Motivational interviewing techniques. - Active listening skills to establish collaborative relationship with clients. - Efficiency with information-gathering and problem-solving to facilitate positive call resolutions. - Superior communication skills to convey information to clients clearly, accurately, and completely. - Ability to simultaneously talk and type while utilizing multiple screens and/or windows. - Demonstrated respect for diversity. - Ability to quickly and accurately document chart notes in an electronic medical record. - Efficiency with balancing pace and flow of conversation and call time. Benefits - Vacation up to 200 hours, Sick time up to 108.64 hours. - Competitive compensation. - 8 paid holidays per year + 2 paid floating holidays. - Medical, Dental, and Vision. - Health Savings Account (HSA). - Flexible Savings Account (FSA) medical & dependent care. - Free Employee Assistance program. - 403(b) Retirement Plan matching. - Professional Development opportunities. Company Description Volunteers of America Western Washington is a non-profit organization operating in Western Washington for over 125 years. Our Christian roots drive us to put our faith into action for the benefit of every member of the community. We celebrate our unique perspectives that allow us to better serve and uplift our community – and each other. Volunteers of America Western Washington is officially a designated CARE informed organization.

Job DetailsJob Location: 41st Street - Everett, WA 98203Position Type: Full TimeEducation Level: Bachelor's Degree - 4 Year DegreeSalary Range: $25.31 - $27.97 HourlyJob Shift: AnyAbout VOAWW: Volunteers of America Western Washington is a non-profit organization operating in Western Washington for over 125 years. Our Christian roots drive us to put our faith into action for the benefit of every member of the community. We celebrate our unique perspectives and lived experiences that allow us to better serve and uplift our community – and each other. Volunteers of America Western Washington is officially a designated CARE trauma informed organization. Benefits (Full time) Vacation and Sick Time: Vacation up to 200 hours, Sick time up to 108.64 hours Competitive compensation Holidays: 8 paid per year + 2 paid floating holidays Medical, Dental, and Vision Health Savings Account (HSA) Flexible Savings Account (FSA) medical & dependent care Free Employee Assistance program 403(b) Retirement Plan matching Professional Development opportunities About Care Crisis Response Services (CCRS): CCRS is a 24/7 crisis center offering suicide prevention, crisis intervention, and professional consultation services, including behavioral health evaluations. We provide brief crisis counseling and help clients identify appropriate services for their behavioral health crises. Our operations include regional and 988 crisis lines across Washington State. General Function: The primary responsibility of this full-time, hourly position is to respond to online chats and texts from 988/The National Suicide Prevention Lifeline. The Online Crisis Counselor provides non-judgmental, empathic crisis support using a crisis intervention model and, when necessary, suicide prevention techniques, to Visitors in self-defined crisis. This role also includes welcoming and coaching new counselors, offering ongoing support and consultation, and performing imminent risk assessments and mandated reporting in accordance with policy. Principal Activities: Respond to incoming chats and texts, providing crisis intervention, suicide prevention, and brief supportive counseling to individuals in emotional distress or considering suicide Conduct safety assessments in line with agency policies, funding requirements, accreditation standards, and Lifeline Best Practices Manage client interactions to ensure the appropriate level of support is provided efficiently Initiate police intervention procedures if a Visitor is identified as at immediate risk of harm to themselves or others Adhere to applicable state and federal laws, including HIPAA confidentiality requirements and mandated reporting (e.g., CPS, APS referrals, Tarasoff Duty to Warn) Collaborate with the crisis counselor team and Shift Leads on complex cases, ensuring a team-based decision-making process Consult with Shift Leads and Master's-level Crisis Shift Managers on compliance issues, including mandatory reporting, HIPAA, Tarasoff Duty to Warn, and imminent risk Use Microsoft Teams to communicate with remote staff and 988 Crisis Shift Leads Participate in staff meetings and training sessions focused on enhancing clinical skills and professional development Mentor and coach new staff to support their growth and integration into the team Contribute to an environment that focuses on ensuring integrity, respect, accountability, and trauma informed service Other duties as assigned Effect on End Results: Decrease the level of a Visitor’s crisis by engaging the Visitor and utilizing crisis intervention and de-escalation skills Reduce the risk for suicide by utilizing intervention techniques Respond to chats efficiently so Visitors are able to engage with an Online Crisis Counselor in the shortest amount of time possible QualificationsRequirements: Bachelor’s Degree in a social science/behavioral health or related field and one (1) year experience in a mental health or related position Agency Affiliated Counselor Registration is required within 30 days of employment, or equivalent, and must remain in active status during employment Passing a typing test with a score of 35 WPM or higher Demonstrated respect for diversity Required Skills: Fluency in English (oral and written) Courteous, empathic, and professional demeanor Proficiency in Motivational Interviewing and active listening Strong problem-solving and information-gathering skills Superior communication skills to convey information clearly and effectively Ability to multitask, including talking and typing simultaneously Respect for diversity and cultural competency Efficiency in documenting notes in electronic medical records Home Office Technology Requirements High-Speed Internet: Minimum download speed of 100Mbps and upload speed of 10Mbps. To ensure smooth workflow, you will be required to provide a recent internet speed test result as proof Secured Wired Connection: A direct wired connection to the internet using a secured ethernet cable is mandatory. Wireless connections (WiFi) are not allowed due to potential security risks and performance limitations No Satellite Internet: Satellite internet service providers such as HughesNet, Starlink, or Visat are not supported due to latency issues that can negatively impact service delivery Equal Employment Opportunity Statement: We are an Equal Opportunity Employer and all employment-related decisions are made without consideration of individuals’ race, sex, age, national origin, disability status or any other protected characteristic.

Job DetailsJob Location: 41st Street - Everett, WA 98203Position Type: Full TimeEducation Level: High SchoolSalary Range: $24.62 - $27.97 HourlyJob Shift: GraveyardAbout VOAWW: Volunteers of America Western Washington is a non-profit organization operating in Western Washington for over 125 years. Our Christian roots drive us to put our faith into action for the benefit of every member of the community. We celebrate our unique perspectives and lived experiences that allow us to better serve and uplift our community – and each other. Volunteers of America Western Washington is officially a designated CARE trauma informed organization. Benefits (Full time) Vacation and Sick Time: Vacation up to 200 hours, Sick time up to 108.64 hours Competitive compensation Holidays: 8 paid per year + 2 paid floating holidays Medical, Dental, and Vision Health Savings Account (HSA) Flexible Savings Account (FSA) medical & dependent care Free Employee Assistance program 403(b) Retirement Plan matching Professional Development opportunities About Care Crisis Response Services (CCRS): CCRS is a 24/7 crisis center offering suicide prevention, crisis intervention, and professional consultation services, including behavioral health evaluations. We provide brief crisis counseling and help clients identify appropriate services for their behavioral health crises. Our operations include regional and 988 crisis lines across Washington State. General Function: This full-time, hourly position provides crisis intervention, suicide prevention, information and referral, and brief supportive counseling to tribal-affiliated clients experiencing emotional distress or seeking mental health services. The Tribal Crisis Counselor works in a call center, with all client interactions occurring via telephone. This role serves the American Indian and Alaskan Native population, including Tribal members, descendants, First Nations, unrecognized tribes, and tribally affiliated community members. Principal Activities: Provide crisis intervention, suicide prevention, and supportive counseling to clients in emotional distress Conduct client assessments in accordance with regional and program policies Manage client interactions to ensure culturally relevant support Adhere to program policies and procedures Document client interactions accurately and efficiently Meet or exceed key performance indicator goals Use current technologies to interact with clients and the tribal community Provide professional assessments, consultations, and coordination Attend staff meetings and training at local and regional levels Mentor and coach new staff Contribute to an environment that focuses on ensuring integrity, respect, accountability, and trauma informed service Other duties as assigned QualificationsRequirements: Tribally affiliated. This can either be tribal enrollment or descendancy with ties to a tribal community High school diploma or equivalent preferred and at least one (1) ear of experience in a mental health position Knowledge of Native populations in Washington State preferred Agency Affiliated Counselor Registration is required within 30 days of employment, or equivalent, and must remain in active status during employment Passing a typing test with a score of 35 WPM or higher Demonstrated respect for diversity Required Skills: Fluency in English (oral and written). Courteous, empathic, and professional demeanor Proficiency in Motivational Interviewing and active listening Strong problem-solving and information-gathering skills Superior communication skills to convey information clearly and effectively Ability to multitask, including talking and typing simultaneously Respect for diversity and cultural competency Efficiency in documenting notes in electronic medical records Home Office Technology Requirements High-Speed Internet: Minimum download speed of 100Mbps and upload speed of 10Mbps. To ensure smooth workflow, you will be required to provide a recent internet speed test result as proof Secured Wired Connection: A direct wired connection to the internet using a secured ethernet cable is mandatory. Wireless connections (WiFi) are not allowed due to potential security risks and performance limitations No Satellite Internet: Satellite internet service providers such as HughesNet, Starlink, or Visat are not supported due to latency issues that can negatively impact service delivery Effect on End Results: Outstanding customer service and well-functioning Native and Strong team Decrease the level of a client’s crisis by engaging them and utilizing crisis intervention skills and suicide intervention techniques as needed Meet key performance indicators as defined by funder, contractual, and accreditation requirements Excellent organizational skills, open communication, and addressing issues as they arise Equal Employment Opportunity Statement: We are an Equal Opportunity Employer and all employment-related decisions are made without consideration of individuals’ race, sex, age, national origin, disability status or any other protected characteristic.