• Customize program elements to meet the needs of assigned prescribing physicians • Review patient status and assist the prescribing physician to complete patient enrolment • Prepare payer forms to access public or private coverage by reviewing patient charts • Identify obstacles to obtaining coverage and channel this information to the Program Manager • Develop strong working relationships with physicians and physician office staff • Proactively provide assistance to resolve issues with regards to assigned physicians • Provide training to physicians and clinics on program and new initiatives approved by the manufacturer • Acts as a liaison and provide ongoing feedback to the Program Manager • Welcome each patient to the program and capture required patient information • Provide reimbursement payer guidelines to patients and physicians • Ensure patient services are coordinated and tracked, according to KPI’s • Coordinate private and public coverage activity between patient, physician and insurers • Confirm outcome of reimbursement navigation with the patient • Provide information and navigate patient through financial assistance • Assist patient with pharmacy selection and coordinate drug delivery • Assist patient with coordination of therapy and ongoing therapy status • Refer the patient to contact their healthcare provider should the patient have clinical questions • Report Adverse Events / Severe Adverse Events following program SOPs • Assist in training and development of new FCM as needed • Develop and maintain a positive relationship with the Patient Support Program team • Participate in scheduled physician meetings with Pharmaceutical team • Attend scheduled Continuous Medical Education events and reports new activities

• Draft and negotiate a variety of contracts, including master agreements (containing SaaS subscription terms), data privacy agreements, statements of work, software user agreements, business associate agreements, and consulting services arrangements • Coordinate with internal and external subject matter experts, including external counsel when needed • Drive the contracting process and serve as point of contact for internal stakeholders and customers • Respond to inquiries regarding contract interpretation and compliance • Support continuous improvement of internal processes • Establish and build good working relationships with internal clients • Work on additional legal or contracting projects as directed • Maintain contractual records and documentation • Participate in training new staff • Other duties as assigned

• responsible for the end-to-end lifecycle of global partner-facing incentives • combine financial rigor with creative program design to simplify the partner experience • optimize sales alignment and provide insights for executive decision-making • Lead the modeling, set-up, execution and reporting of Partner Seller Rewards • Lead budget planning, forecasting, and ongoing funding insight • Manage terms & conditions and compliance frameworks • Align with legal, finance, and brand compliance • Lead all aspects of dashboard design, vendor onboarding, and IT requirements • Analyze program performance to recommend improvements • Serve as the primary point of contact for go-to-market alignment, marketing, and change management teams • Work with leadership to help build, socialize, and implement global channel partner related strategic projects

• Work with Attorneys and Paralegals to develop technology solutions to ensure client expectations are met and exceeded • Serve as a primary point of contact for case teams regarding database design, document review processes, electronic discovery, legal related software and hardware needs, case management tools and trial support • Define, build requirements, and configure Relativity databases and any other litigation technology related databases • Prepare and coordinate projects for internal resources including drafting project plans, work orders, processing instructions and specifications • Schedule and coordinate outsourcing of projects to vendors, including preparing and evaluating project specific requests for proposals and preparing statement of work • Provide estimates, schedules and prepare regular status reports for assigned cases • Use of critical thinking and troubleshooting abilities to formulate cost-effective solutions for time-sensitive matters • Communicate complex technical solutions to non-technical audiences • Overtime may be required to support case-related needs • Travel required as needed