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• Supports documentation compliance by recording patient interactions, updating case notes in pharmacy systems, and maintaining privacy requirements • Processes prior authorization requests by collecting clinical documentation, completing payer-specific forms using templates, submitting requests, and tracking status • Verifies insurance coverage by reviewing patient insurance cards, checking formulary information, and documenting coverage details • Supports financial assistance enrollment by collecting patient eligibility information, completing manufacturer copay applications, and submitting paperwork to program administrators • Coordinates specialty pharmacy referrals by processing forms, verifying insurance benefits, scheduling patient calls, and liaising with specialty pharmacy teams • Responds to routine patient inquiries by providing status updates, answering basic questions using provided scripts, and escalating complex issues • Tracks pending prior authorizations by monitoring submission dates, following up with payers on status, and notifying senior staff of delays or denials

• Administer medications in the patient's home (home care), specialty clinics, and Physician Partnership clinic settings • Assess monitor pre and post-injection/infusion treatments as directed by program protocols • Complete necessary documentation based on policies and procedures, and as directed by the College of Nurses, and Innomar ISO accreditation standards of practice • Provide patient / Caregivers education based on product monographs and program protocols, individually or in groups • Report adverse events, serious adverse events, product complaints in accordance with Innomar training and policies & procedures • Provide reliable availability based on the agreed upon employment agreement to meet the needs of the IBU and the Nursing and clinics Key Performance Indicators • Communicate and work effectively amongst multi-disciplinary teams to meet established timelines • Participate regularly in team web-based meetings/training sessions with the Business Area Manager, RNE and Nurse Champion • Adhere to professional nursing standards prescribed by the professional associations and Innomar • Work collaboratively within multidisciplinary health care team providing oversight and delegation of applicable tasks to LPNs

• Perform general administrative tasks such as mail processing and data entry • Create and maintain patient records in the CRM system • Serve as a liaison with other team members • Review and keep various workplace reports up to date • Manage incoming and outgoing calls

• Assists in the implementation and operation of the Diversion Control Program. • Conducts investigative research via the Internet and public record databases. • Conducts Customer Due Diligence (DD) and Suspicious Order Monitoring (SOM) Investigations. • Monitors and adjusts customer OMP parameters, according to Diversion Control Program policy, as required. • Acts as liaison and maintains contact with Sales and Customer Maintenance departments regarding diversion control concerns, as necessary. • Acts as liaison with distribution center compliance teams. • Generates and reviews statistical data on a monthly basis, as directed. • Assists with DC pre-audit preparation and interviews with state and federal regulators. • Assists with targeted, on-site pharmacy visits, as assigned. • Assists with internal associate training on the Diversion Control Program to other ABC business units, as assigned. • Thoroughly organizes and documents all investigative and due diligence process results for future retrieval pursuant to the request of regulatory authorities. • Collaborates with peers and directors to work through duties and expectations. • Documents all work in a timely and organized fashion for future retrieval purposes. • Willingness to travel.

• Develop and lead regional field sales force • Set goals and objectives for regional support roles • Work with Territory Managers (TM’s) to identify sales needs • Maintain current perspective on the market environment and competitive activity • Work with key customers and/or buying groups to ensure customer satisfaction • Identify future opportunities • Establish and implement systematic process for gathering, tracking and disseminating competitive activity from the field • Handle day-to-day customer complaints, customer service issues • Develop yearly and monthly sales budgets • Monitor performance of field sales team • React to all risks and opportunities • Measure and monitor results against assigned key vendor budgets • Create a team environment • Establish/implement overall sales and marketing programs and priorities

• Serve as owner for assigned spend and Mergers, Acquisitions, and Divestitures (MA&D) activities • Driving the development and execution of all category strategies • Coordinates with Sourcing & Corporate Program Managers in the development and execution of category strategies • Develops the annual category plan and budget for the specific category, aligning with organizational goals and priorities • Evaluates the performance of team members periodically, providing constructive feedback and support for professional development • Collaborates with Country Leads and Procurement Managers in the Regional Sourcing team for category global strategies

• Manages patient access operations to support accurate intake, coverage verification, and timely service initiation • Leads daily workflow execution across health system patient access activities • Oversees resolution of access barriers that affect authorization, eligibility, and financial clearance outcomes • Monitors operational metrics to identify service gaps and support process improvement • Coordinates cross-functional escalations with reimbursement, care coordination, and provider-facing teams • Leads training, coaching, and performance management for patient access staff

• Develop and lead the company’s environmental sustainability and climate strategy, ensuring alignment with corporate goals and global best practices. • Utilize data analytics to track environmental performance, identify risks and opportunities, and drive strategic decision-making. • Educate senior management and other key stakeholders on sustainability issues, making compelling cases for strategic initiatives and resource allocation. • Ensure compliance with environmental regulations and industry standards, and oversee the preparation of sustainability reports and disclosures. • Continuously seek opportunities to enhance the company’s sustainability efforts, introducing innovative solutions to complex environmental challenges. • Develop and manage budgets for sustainability initiatives, ensuring efficient use of resources. • Identify appropriate sustainability metrics; track, measure, and analyze inputs, outputs, and impacts for internal and external reporting. • Develop and implement a decarbonization roadmap to achieve Cencora’s science-based targets for carbon reduction and supplier engagement. • Lead U.S. and global decarbonization working groups, fostering cross-functional collaboration to meet sustainability objectives. • Spearhead the enterprise's renewable energy procurement strategy worldwide. • Develop and implement strategies to reduce resource use, energy consumption, pollution, and waste. • Engage with internal and external stakeholders to facilitate exceptional sustainability outcomes and build strong partnerships. • Provide global sustainability best practices guidance, collaborating with key partners across Cencora’s businesses. • Draft and implement globally relevant sustainability guidelines and policies. • Build partnerships across the enterprise to align sustainability goals with shared business objectives, involving operations, HR, PR, government affairs, investor relations, and more. • Monitor sustainability regulations and issues, communicating relevant changes to ensure compliance. • Oversee the CDP and TCFD submission processes and annual data collection. • Collaborate with the business resilience team on climate-related risk assessments and incorporate findings into business continuity planning. • Operate effectively with limited resources, taking initiative and action with minimal direction. • Supervise and develop direct reports, maximizing team resources and performance.

• Support customer engagements related to 340B program performance, operational design, and optimization opportunities • Review 340B program data and related reports to identify trends and risks • Assist in evaluating program structure and operational workflows • Support analysis of diversion risk and other compliance-related considerations • Prepare analyses, summaries, reports, and presentation materials • Translate data findings into organized outputs for review by Managing Consultants and Directors • Identify opportunities to improve program savings and operational efficiency • Collaborate closely with team members to execute consulting engagements

• Supporting the 340B Enterprise Strategy & Center of Excellence • Partnering with commercial business and operational leaders • Managing project plans and initiatives related to 340B strategy • Measuring customer experience and identifying improvement opportunities • Managing 340B inbox and case management • Collaborating with cross-functional teams • Participating in relationship management activities with external parties • Tracking and monitoring performance metrics as they relate to 340B