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• Maintenance of a territory caseworker assignment • Ongoing maintenance of the assigned projects • Monitoring: Protocol adherence • Documentation in case files (electronic and hard files) • Database use and accuracy of information collected • Phone calls for accuracy of content and telephone etiquette • Participation in client consultations and working sessions in collaboration with the manager or in the manager’s absence • Identification of training needs based on monitoring and lead refresher training as required and determined necessary in collaboration with the manager • With the manager, participate in the hiring and training process of new staff • Identification of needs for modification of program database, protocols and current processes • Daily and on-going client project communications • Assistance and back up to the manager • Client reporting • Responsible to report all Adverse Events to the assigned units/departments • The Associate Program Manager will also be assigned other duties and tasks as required from time to time.

• Oversees associates to ensure their ability to handle calls and provide appropriate customer service • Monitors the performance of staff members to assess training needs and requirements • Provides input for scheduling in order to provide adequate staffing; makes recommendations to management for required changes • Assists with quality assurance and quality improvement initiatives; makes recommendations for changes in operations and assists in the execution of these changes • Project management including, but not limited, reimbursement programs, compliance and education based programs and clinical patient support programs • Implement assigned call centre projects • Design and development of new projects including development of protocols, resource allocation and database • Ongoing evaluation of project strengths, weaknesses and potential areas for improvement • Produce all project related reporting • Participate in client meetings • Daily and on-going client project communications • Identify and implement staff recruiting strategies and participate in the hiring process • Responsible to report all Adverse Events to the assigned units/departments

• Working closely with assigned patients’ to identify various reimbursement coverage options and investigate financial options for those without insurance. • Assist with the coaching and mentoring of existing team members. • Manage a patient caseload larger than their caseworker counterparts. • Be a reimbursement expert in assigned caseload territory. • Provides other caseworker(s) assistance with complex reimbursement, insurance, benefit investigation, special authorization, and appeal requests. • Actively participate in special projects as assigned by the Program Manager. • Provide daily support to Associate Program Manager(s). • Assist management with various reports and program-related tasks. • Work with management to develop program protocol and SOP for Caseworker role. • Lead training of new caseworkers, including but not limited to shadowing & call monitoring. • Regularly interact with insurance companies, physician' offices, and healthcare professionals to provide optimal reimbursement support. • Assist patients with Clinic and Pharmacy selections, and schedule patient appointments.

• Maintain an assigned territory caseload as a case manager • Ongoing management of designated projects • Monitoring • Adherence to protocols • Documentation of case files (electronic and paper) • Database use and ensuring accuracy of collected information • Telephone calls to verify content accuracy and maintain proper phone etiquette • Participation in client consultations • Identify training needs based on monitoring and provide refresher training as required • Provide support and act as a backup for the manager • Client reporting

• Reporting to the VP, Global Data & Tech Sourcing • Serve as owner for assigned spend and Mergers, Acquisitions, and Divestitures (MA&D) activities • Identify value for the organization • Work with business stakeholders to execute defined category strategies • Coordinates with Sourcing & Corporate Program Managers in development and execution of category strategies • Foster deep stakeholder relationships with internal stakeholders • Provide updates to senior leadership on category performance and initiatives • Ensure effective management and alignment with organizational objectives • Guide team on negotiation of contracts and sourcing relationships • Conduct comprehensive analysis of category performance metrics • Develop annual category plan and budget • Conduct meetings to discuss progress and address challenges • Evaluate team performance and provide feedback

• Design, build, and maintain full-stack .NET applications using C#, ASP.NET Core, RESTful APIs, modern UI technologies (React), and responsive design principles • Develop scalable backend services, integration layers, and data access patterns (SQL/ORM) optimized for performance and maintainability • Build and evolve solutions across new and existing products • Leverage AI-powered development tools such as Cursor, GitHub Copilot, or similar to accelerate coding, improve code quality, and streamline development workflows • Participate actively in code reviews, architecture discussions, and incident management • Collaborate cross-functionally with engineering, product, and business teams to ensure alignment on priorities, technical direction, and delivery timelines

• Drives Generic sales in a targeted group of accounts. • Achieves monthly sales/activity goals established in conjunction with department manager. • Monitors and analyzes reports and data to measure profitability growth of PRxO generics; develops and implements strategies to ensure continued success of that growth. • Demonstrates meticulous follow-through when interacting with customers; tailors solutions and sales messages to meet the customer’s needs and continuously follows up to capture additional business and revenue opportunity. • Use of the HUB will be mandatory to update customer activity to ensure visibility to the field sales counterparts. • Updates existing customers on any new programs, promotional activity, promote different pricing strategies, new/existing products and services as well as inquiries and assists with any current issues or unresolved problems. • Collaborates with Field Sales, specifically the Sales Executive role, to create account-specific strategies taking into consideration such factors as customer's vision and goals, current PRxO sales and compliance, and generics best practices. • Develops a deep understanding of customer needs through dialogue; develops competitive knowledge at both the market level (e.g., services provided by competitors) and the specific customer level (e.g., what is the specific competitive environment for this customer) to teach the customer and tailor the solution allowing for targeted and appropriate application of ABDC Suite of Solutions. • Partners with Corporate Generics team and other Generic Directors to implement a single, consistent PRxO approach. • Aligns on a single set of components to incorporate in account-specific compliance and new sales strategies. • Supports and executes individual programs to drive PRxO sales (e.g., new product launches, brand drug conversion, compliance efforts. • Provides feedback, industry knowledge and specific recommendations to Corporate Generics team on programs, policies, products and prices. • Must be willing to travel on a limited basis to annual meetings. • Performs related duties as assigned.

• Leads the client facing relationship with all levels of pharmacy and supply chain • Completes ownership of the renewal, new business and RFP process • Develop and maintain territory and account plans that align with revenue, profitability and sales goals • Develops and delivers tailored, professional, and impactful presentations • Engages and works collaboratively with internal resources during sales process • Continually maintains and inputs account activity/results information and tracks interactions • Effectively and efficiently manages the assigned territory

• Daily and ongoing communication with Program Manager / Associate Program Manager for new and existing projects • Demonstrate in depth knowledge of rare disease program offerings • Exhibit in depth knowledge of public/private and federal funding mechanisms • Coordinate cases with physician and healthcare professionals • Manage prescription drug coverage for patients • Maximize reimbursement solutions • Navigate the lobbying process for drug coverage and reimbursement • Coordinate documents and submissions • Implement Financial Means Test as required • Report all Adverse Events to the assigned units/departments

• Develop, deliver, and sell data-driven solutions to clients • Engage in thought leadership and business development in health policy offerings • Manage project execution and lead teams effectively • Create narratives that inform product launch strategies and influence policy decisions • Allocate resources to meet project objectives • Pursue revenue generation opportunities and manage contracts