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Payment Solutions Process Specialist
Location
Worldwide
Posted
10 days ago
Salary
0
Seniority
Mid Level
Job Description
Payment Solutions Process Specialist
Tenpo
Role Description Como Especialista de Procesos de Soluciones de Pago, serás el referente técnico en el diseño, optimización, automatización y gobernanza de los procesos y flujos de datos y la infraestructura de reportería del área de Soluciones de Pago en Tenpo. Tu rol será clave para elevar la madurez operativa de Soluciones de Pago, liderando proyectos de transformación de flujos de datos y procesos de alta complejidad, transformando información compleja en tableros de control automatizados. Tu trabajo impactará directamente en la eficiencia, escalabilidad y cumplimiento regulatorio de la operación de cobranza del neobanco regulado. El objetivo es soportar la analítica predictiva, optimizar mediante fine-tuning las asignaciones de carteras a agencias externas, y liderar iniciativas de innovación tecnológica como la implementación de agentes de Inteligencia Artificial para el control de morosidad, castigos y recuperaciones. Responsibilities - Diseño e Implementación de Pipelines de Datos: Desarrollar y mantener flujos de datos automatizados y operacionales para la asignación y segmentación de carteras de cobranza utilizando procedimientos almacenados eficientes. - Automatización de Reporting & MIS: Construir y disponibilizar soluciones de visualización y control de gestión en tiempo real mediante Looker Studio (e integración con Google Al), eliminando la reportería manual y robusteciendo el gobierno de datos. - Gestión en Ecosistemas Modernos de Datos: Interactuar de manera nativa con arquitecturas de tipo Lakehouse y herramientas operacionales corporativas de Tenpo (ej. Antigravity) para asegurar el correcto procesamiento de la data transaccional e histórica de clientes en mora. - Proyectos de Innovación (Agente IA para Cobranzas): Colaborar en el diseño técnico y despliegue de un Agente de Inteligencia Artificial enfocado en la automatización y eficiencia de los flujos analíticos previos y posteriores al castigo de cuentas de difícil recuperación. - Aseguramiento de Continuidad Operativa (Plan de Backup): Documentar y co-administrar junto con el liderazgo técnico los motores de cobranza y procesos paramétricos integrados en la suite de Google y servidores SFTP, garantizando la resiliencia del área ante cualquier contingencia. - Cumplimiento normativo: Asegurar que los procesos de cobranza y la relación con proveedores externos cumplan con la normativa CMF vigente en materia de cobranza y protección al consumidor financiero. - Liderazgo de proyectos de transformación de procesos operativos y de datos: Diseñar e implementar proyectos de rediseño, estandarización y automatización de procesos críticos del área, gestionando el ciclo completo desde el diagnóstico hasta el go-live y el monitoreo post-implementación. - Mentoría y desarrollo del equipo: Transferir conocimiento metodológico al equipo de analistas de procesos y datos, promoviendo una cultura de mejora continua y rigor en toda el área. Qualifications - Profesional titulado/a de Ingeniería Informática, Estadística, Ingeniería Civil Industrial o carreras afines con sólida base cuantitativa y lógica de programación. - Español: nativo. - Inglés: nivel intermedio, suficiente para leer frameworks metodológicos, documentación técnica y herramientas de gestión de procesos. - Entre 4 y 6 años en roles de procesos, mejora continua, operaciones o calidad en la industria financiera o afín. - Haber liderado proyectos de rediseño o automatización de procesos en entornos financieros. - Experiencia en gestión de riesgo operacional o control interno de procesos. - Haber colaborado con equipos de TI o Datos para implementar soluciones tecnológicas sobre procesos de negocio. - Experiencia en fintechs, neobancos o empresas de servicios financieros de alta escala transaccional es un plus. Requirements - Al menos 2 años diseñando y optimizando consultas SQL complejas y procedimientos almacenados en entornos productivos. - Experiencia comprobable desarrollando dashboards automatizados en Looker Studio. - Manejo técnico de arquitecturas de datos modernas basadas en Lakehouse. - Experiencia en modelamiento de datos operacionales integrados con herramientas corporativas de gestión (ej. Antigravity). - Conocimiento de la normativa CMF aplicable a procesos de cobranza. - SQL avanzado, Python, R son deseables. - AI coding: Antigravity, Cursor, Claude Code son un plus. Benefits - Presupuesto anual para autogestionar capacitación. - Teletrabajo. - Día del cumpleaños libre. - Medio día cumpleaños hij@s/padres. - Viernes cortos (todos los viernes terminamos a las 14 horas). - Work from anywhere (¡Trabaja desde donde quieras! Solo recuerda tener una buena conexión a internet). - Entre muchos otros!!!
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