Customer Operations Associate

OperationsOperationsFull TimeRemoteMid LevelTeam 1-10Since 1964H1B No SponsorCompany SiteLinkedIn

Location

Germany

Posted

2 days ago

Salary

0

Seniority

Mid Level

GermanEnglish

Job Description

Customer Operations Associate

Bundesvereinigung Mittelständischer Bauunternehmen e. V. (BVMB)

• handle first-line support via chat and email, in German (and sometimes English) • triage every ticket: resolve it yourself, find a workaround, or route it upstream • learn the product fast and mostly on your own • maintain quality across every response • provide feedback to Leadership and the product team

Job Requirements

  • you've worked in a situation where unhappy people needed help
  • you write clearly in German and English
  • avid user of LLM solutions
  • genuine interest in software
  • ability to figure things out independently

Benefits

  • positive working atmosphere
  • maximum transparency
  • communication at eye level
  • support every step of personal and professional development

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