• Lead the commercial strategy and execution for the Medical Devices Regulatory Services business across EMEA. • Deliver annual revenue, growth and profitability targets while supporting long-term strategic objectives. • Drive sales performance and market penetration across the region. • Develop and maintain strong relationships with customers, regulators, industry bodies and key stakeholders. • Identify and pursue new business opportunities, partnerships and growth initiatives. • Collaborate with global and regional teams to deliver an exceptional customer experience. • Lead, coach and develop commercial leaders and teams to build organisational capability and succession plans. • Drive operational excellence through forecasting, KPI management, process improvement and business planning.

• Provide strategic oversight and leadership directly to pharmacists-in-charge (PICs) across multiple locations • Responsible for all pharmacy operational matters at these facilities including performance management metrics • Manage PICs directly for multiple facilities across the organization, including ensuring employees’ performance is in compliance with regulatory requirements • Establish the strategic vision, objectives, policies and procedures for the pharmacy program in support of the corporate strategic vision • Manage and analyze operating costs and participate in preparing the annual budget for the assigned work function at both corporate and the health plans • Formulate and ensure adherence with policies, operating procedures and goals in compliance with internal and external governing bodies • Collaborate with internal departments to facilitate resolution and root cause analysis for cross-functional operational issues, including pharmacy audit, pharmacy communications and network pricing • Oversee the development and management of pharmacy communication, support and coordinate orientation, education and training activities for providers in the pharmacy network

• Personally handle and resolve physical and material damage claims from start to finish. • Partner closely with our Third-Party Administrator (TPA) to manage and oversee third-party property damage and bodily injury claims, ensuring robust liability determination and defense strategies. • Serve as the daily operational point of contact for the TPA. Monitor open files, ensure strict adherence to agreed SLAs, and approve settlements within your delegated authority limits. • Review police reports, renter statements, photos, and estimates to determine liability, coverage applicability, and damages. • Critically analyze valuation reports (CCC, Audatex, etc.) for totaled or stolen vehicles. Aggressively challenge the Actual Cash Value (ACV) calculated by TPAs or carriers. • Manage the documentation, filing, and resolution of all GAP insurance claims to secure seamless financial recovery following primary ACV payouts. • Actively pursue and collect deductibles, repair costs, and third-party damages directly from renters or their personal insurance providers based on their specific protection plans. • Establish, track, and enforce recovery payment plans with renters when immediate full payment is not possible. • Handle renter escalations regarding damage charges and billing disputes with firmness, fairness, and professionalism. • Keep the Global Head of Insurance continuously informed of high-severity claims, ACV negotiation wins, and operational bottlenecks. • Ensure all claims processes strictly align with our Insurer's compliance guidelines and reporting requirements. • Serve as the daily operational claims contact for our strategic partners to resolve fleet incidents efficiently.

Manage event planning documents, oversee supplies inventory, produce printed materials, and provide on-site support for various events, ensuring accuracy and efficiency in a fast-paced, detail-oriented environment.