BSI

Role Description As a specialist in the food sector, you know your industry and you know what good looks like. Joining BSI as a Food Packaging Auditor, you will work consultatively with clients, getting to know their business whilst you audit their organisation or their products against the relevant national and international management standards. We're seeking a qualified BRCGS Auditor in Packaging Materials to join our team. Having a FSSC ISO 22000 certification is an advantage. You'll be responsible for conducting audits to ensure our clients deliver the highest quality packaging products and services. As you’ll conduct audits both onsite and remotely, you'll need to be comfortable with daily travel and of course, you'll need to hold a full and valid UK driving licence. Qualifications - BRCGS qualified auditor on packaging materials (mandatory) - FSSC ISO 22000 Auditor qualification (highly desirable) - An established food packaging auditor with in-depth knowledge and experience within the food industry - ISO 9001 qualification (preferred) Requirements - Please attach your BRCGS / Food related audit log along with your CV in your application. Benefits - Flexible working - Annual leave - Paid sick leave - Bank holidays - Health insurance - Life insurance - Pension plan with company contribution - Car allowance (dependent on role) - Income protection - Paid maternity leave - Paid paternity leave - Paid parental leave - Adoption leave - Compassionate leave - Paid bereavement leave - Learning and development opportunities - A wide range of flexible benefits that you can tailor to suit your lifestyle

• Develop and deliver People Plans aligned to business strategy and global People priorities. • Partner with senior stakeholders to understand current and future organisational and workforce needs. • Support workforce planning, strategic resourcing, organisational design, and capability development initiatives. • Use people and business data to identify trends, risks, and opportunities, shaping evidence-based solutions and interventions. • Support talent management and succession planning activities to strengthen leadership pipelines and organisational capability. • Lead and support annual people processes including performance reviews, calibration, pay review, and bonus cycles. • Partner with leaders to support organisational change initiatives, engagement strategies, and leadership effectiveness. • Coach and challenge leaders to drive high-performing teams and positive employee experiences. • Work collaboratively across People Operations, Employee Relations, and Centres of Excellence to deliver integrated People solutions. • Provide guidance and support on complex people matters, ensuring alignment with policy, governance, and best practice. • Support the implementation of strategic people initiatives that reinforce organisational culture and values.

• Build and strengthen relationships with clients across the Americas region. • Proactively identify and engage at-risk clients before concerns escalate. • Lead service recovery and retention efforts, helping clients navigate challenges and rebuild confidence in BSI. • Partner with internal teams to resolve client concerns and deliver positive outcomes. • Analyze customer feedback, trends, and client sentiment to identify opportunities for improvement. • Advocate for clients while balancing business priorities and operational requirements. • Support initiatives that improve client satisfaction, retention, and overall customer experience. • Identify potential growth, renewal, and cross-sell opportunities and collaborate with Sales teams when appropriate. • Maintain accurate records, reporting, and documentation of client interactions and outcomes. • Contribute ideas that enhance operational effectiveness and strengthen long-term client loyalty.

Role Description The SVP Commercial Transformation is a senior executive leadership role responsible for defining and executing a full end-to-end transformation of the global CRM ecosystem, spanning strategy, operating model, data, technology, and commercial execution. This role will lead the transition to a single, scalable, and data-driven CRM platform (e.g. Salesforce), ensuring alignment across Sales, Marketing, Customer Service, Finance, and IT, and embedding CRM as a core enabler of BSI’s end-to-end customer lifecycle. The individual will operate at the intersection of commercial strategy, enterprise technology, and data transformation, working in close partnership with System Integrators (SI partners), Salesforce, internal IT, and global commercial leadership to deliver measurable business outcomes. - Lead the global CRM transformation strategy and multi-year roadmap, aligning CRM with commercial, customer, and enterprise priorities while integrating with broader transformation initiatives. - Own the end-to-end CRM platform strategy, including Salesforce architecture, ecosystem integration, and delivery of large-scale transformation programs. - Drive platform consolidation, process standardization, and capability enhancement across people, processes, data, and technology. - Establish CRM as the trusted source of customer, pipeline, and revenue data through strong data governance, master data management, and data quality standards. - Enable advanced reporting, forecasting, predictive analytics, and data-driven decision-making across Sales, Marketing, and Finance. - Partner with commercial, IT, Finance, Data, and Transformation leaders, managing external partners and governance structures to ensure successful delivery and accountability. - Lead change management, training, and adoption initiatives to embed standardised CRM processes, improve user adoption, and promote CRM-first ways of working. - Define and track KPIs, value realisation, and ROI, delivering measurable improvements in CRM adoption, data quality, forecast accuracy, pipeline visibility, customer lifecycle management, and revenue performance. Qualifications - 15+ years’ experience in CRM, commercial transformation, and enterprise technology leadership within complex, matrixed global organizations. - Extensive experience with System Integrators, Salesforce and other enterprise SaaS platforms, CPQ solutions, and ERP integrations. - Proven leadership of large-scale global CRM transformation programs, preferably Salesforce-based. - Strong commercial expertise in sales operations, revenue operations, go-to-market strategy, pipeline management, forecasting, and customer lifecycle optimization. - Demonstrated ability to align technology investments with revenue growth, customer outcomes, and commercial performance. - Deep experience in data and systems transformation, including data governance, master data management, systems integration, analytics platforms, and data-driven performance management. - Strong strategic thinking, execution, program governance, stakeholder management, executive communication, and cross-functional leadership capabilities. - Bachelor’s degree and PMP certification, with expertise in enterprise transformation, change leadership, data-driven decision-making, and balancing commercial objectives with technical and data requirements. Benefits - Opportunity to grow with a purpose-led organization. - Workplace where everyone can flourish and thrive. - Encouragement of innovation and learning as part of everyday work. - Contribute to work that shapes industries and enhances lives. Company Description BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. - Partners with more than 77,500 clients in 195 countries. - Engages with a 15,000 strong global community of experts, industry and consumer groups, organizations, and governments. - Utilizes extensive expertise in key industry sectors including automotive, aerospace, built environment, food and retail, and healthcare. - Helps clients fulfill their purposes while living by core values of Client-Centricity, Agility, and Collaboration. - Dedicated to fostering a diverse and inclusive workplace as an Equal Opportunity Employer.

Role Description As a Client Success Executive, you will play a critical role in strengthening client relationships, protecting recurring revenue, and improving the overall client experience across LATAM. - Serve as a trusted advisor and strategic partner to clients. - Proactively identify risks and address concerns. - Help clients realize the full value of their partnership with BSI. - Work closely with Sales, Operations, Planning, Finance, Marketing, and Leadership teams. - Drive client retention, service excellence, and long-term loyalty. This role is ideal for someone who combines strong emotional intelligence with commercial awareness and enjoys influencing outcomes, solving problems, and building lasting relationships. In Your Day-to-Day, You Will: - Build and strengthen relationships with clients across the Americas region. - Proactively identify and engage at-risk clients before concerns escalate. - Lead service recovery and retention efforts, helping clients navigate challenges and rebuild confidence in BSI. - Partner with internal teams to resolve client concerns and deliver positive outcomes. - Analyze customer feedback, trends, and client sentiment to identify opportunities for improvement. - Advocate for clients while balancing business priorities and operational requirements. - Support initiatives that improve client satisfaction, retention, and overall customer experience. - Identify potential growth, renewal, and cross-sell opportunities and collaborate with Sales teams when appropriate. - Maintain accurate records, reporting, and documentation of client interactions and outcomes. - Contribute ideas that enhance operational effectiveness and strengthen long-term client loyalty. Qualifications - Minimum 3+ years of experience in Client Success, Customer Experience, Account Management, Client Retention, Relationship Management, Renewals, or a similar customer-focused role. - Experience managing challenging client conversations and resolving complex issues professionally and effectively. - Demonstrated success influencing positive client outcomes and strengthening customer relationships. - Exceptional communication, relationship-building, and stakeholder management skills. - Strong emotional intelligence, empathy, and problem-solving abilities. - Commercial awareness with the ability to balance customer needs and business objectives. - Experience working cross-functionally with multiple stakeholders and departments. - Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. - Experience using CRM platforms, reporting tools, or customer feedback systems. - Professional services, certification, SaaS, consulting, training, or regulated industry experience is a plus. - English, Portuguese and Spanish fluency required. Benefits - Make a measurable impact on client success and business performance. - Work with clients and colleagues across the Americas region. - Join a collaborative, purpose-driven organization committed to continuous improvement. - Competitive compensation and annual bonus opportunity. - Comprehensive benefits package. - Opportunities for professional growth and career development. - Flexible remote work environment. Company Description BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. - Headquartered in London, BSI is the world's first national standards organization with more than 100 years of experience. - Global partner for 86,000 companies and organizations in over 193 countries. - Offers development, auditing, certification, and training services. - Incorporated by Royal Charter, we’re truly impartial, and home to the ultimate mark of trust, the Kitemark.

• Build, manage, develop, control and manage a portfolio of Medical Device CE marking schemes • Deliver technical documentation assessments in support of the CE marking schemes • Provide Medical Device expertise leadership and mentoring in areas of competence to Healthcare personnel • Plan and deliver Technical File Assessments, Design Examinations and Unannounced Audits to support EC Certification • Manage client projects, acting as their primary contact and after satisfactory assessment, to make certification recommendations for CE, UKCA, and ISO 13485 certificate issue to ensure compliance with required certification, timely delivery of services and client satisfaction • Act as technical support to the commercial team when required to support business development and marketing activities • Perform unannounced visits to medical device manufacturers globally as a technical expert to check on compliance with certification • Work with Line Manager and other team leaders as required to provide reviews within area of expertise

Role Description We are looking for an Enterprise Business Development Manager – ICT to join BSI’s Global Key Accounts team. This role will focus on building strategic relationships with leading technology, telecommunications and digital organisations, identifying new opportunities where BSI can support clients with their evolving challenges across trust, resilience, security, compliance and transformation. As an Enterprise Hunter, you will be responsible for creating new relationships and opportunities — engaging senior decision makers, understanding complex business challenges and positioning BSI’s global expertise to deliver meaningful impact. This is a highly strategic business development role for someone who enjoys creating opportunities, influencing at executive level and building partnerships from the ground up. Key Responsibilities - Identify and develop new enterprise opportunities across the ICT sector. - Build relationships with senior technology leaders and executive stakeholders. - Develop strategic pursuit plans for target organisations. - Identify client challenges and align BSI capabilities to deliver value. - Create opportunities across multiple geographies, business units and functions. - Lead early-stage discovery and opportunity development. - Collaborate with technical specialists to develop client propositions. - Build a sustainable pipeline of enterprise opportunities. - Maintain strong CRM discipline and reporting. - Work globally across BSI teams to accelerate growth. Qualifications - Proven enterprise business development or strategic sales experience. - Strong track record winning new business and creating pipeline. - Experience selling complex solutions into large organisations. - Ability to engage senior technology and business stakeholders. - Strong commercial awareness and consultative selling capability. - Experience navigating complex global organisations. - Highly self-motivated with a hunter mindset and passion for growth. Requirements - Experience working with or selling into the Technology, Telecommunications, Software, Digital Services or ICT sector. - Understanding of areas such as cyber security, digital trust, operational resilience, governance, risk or compliance. - Experience selling consulting, advisory, assurance or certification services. - Existing senior relationships within enterprise technology organisations. Benefits - Salary Range: US = $102,000 - $127,500 + Commission. - The advertised salary range reflects the level, scope and responsibilities of the role. Starting salary within that range will be determined based on experience, skills, market considerations and alignment with internal equity principles.

Role Description We have exciting opportunities for medical device software specialists to join our Software team. You will have the opportunity to work with medical device manufacturers across the globe, from dynamic start-ups through to established large manufacturers. We are seeking engineers with SaMD (Software as a Medical Device) in a technical capacity which can include product design, development, and/or testing. Purpose of the position: - To build, manage, develop, control and manage a portfolio of Medical Device CE marking schemes. - To deliver technical documentation assessments in support of the CE marking schemes. - To provide Medical Device expertise leadership and mentoring in areas of competence to Healthcare personnel. Key Responsibilities & Accountabilities: - Plan and deliver Technical File Assessments, Design Examinations and Unannounced Audits to support EC Certification. - Manage client projects, acting as their primary contact and after satisfactory assessment, to make certification recommendations for CE, UKCA and ISO 13485 certificate issue to ensure compliance with required certification, timely delivery of services and client satisfaction. - Act as technical support to the commercial team when required to support business development and marketing activities as it grows the customer base worldwide. - Perform unannounced visits to medical device manufacturers globally as a technical expert to check on compliance with certification. - Work with Line Manager and other team leaders as required to provide reviews within area of expertise. Qualifications - Degree educated (Bachelor’s minimum or equivalent) relevant to medical device design, development, manufacture and use i.e. electro-mechanical, electronic/electrical, biomedical engineering, computer science, medical physics or similar. Requirements - 4 or more years of Software Medical Device experience in a technical capacity, preferably within product design, development and/or testing. - Interpretation and applications of International and National standards for the design, development and regulation of software medical devices. - Understanding of Risk Management and FMEA of Software Medical Devices. - Broad technical understanding of medical devices. Understanding of companies operating in these spaces and current industry trends. Benefits - Competitive total reward package. - Independent and varied job in an international environment. - Flexible working hours. - Ongoing training and development. - 20-days annual leave, bank holidays, medical, dental, vision, and life insurance (for the US). - 401(K) with company contribution. - Short-term and long-term disability. - Maternal leave, paid parental leave, paid bereavement leave. - Learning and development opportunities. - A wide range of flexible benefits that you can tailor to suit your lifestyle.

• Work closely with numerous industry sectors, helping organisations and individuals to improve their performance • Provide structured training solutions delivered in both face-to-face and virtual classroom environments • Ensure clients’ development objectives are met and exceeded • Deliver best-in-class training solutions and act as subject matter experts

Role Description BSI Consulting Services is seeking a seasoned Environmental, Health, and Safety Auditor to join our consulting team. This is a hands-on, field-based auditing role that requires extensive direct, on-site experience performing EHS and environmental compliance audits at industrial and commercial facilities across the United States. This position is NOT focused on audit oversight, program management, or administrative coordination. Successful candidates will have a proven background personally planning, conducting, and documenting compliance audits, rather than managing or supervising audits performed by others. Key Responsibilities - Plan, lead, and execute EHS and environmental compliance audits at client facilities across the U.S., including regulatory compliance and risk-based audits. - Perform hands-on environmental compliance assessments, evaluating conformity with applicable federal, state, and local environmental regulations (air, waste, water, chemical management, etc.). - Conduct on-site inspections, employee interviews, and document reviews to identify compliance gaps and regulatory risks. - Prepare clear, accurate, and high-quality audit reports, including findings and corrective action recommendations. - Provide technical review and quality assurance of audit deliverables prepared by other team members. - Collaborate directly with industrial clients to deliver EHS compliance management services and practical, implementable solutions. - Consistently meet or exceed client expectations related to scope, schedule, budget, and technical quality. - Support long-term client relationships that drive repeat business and ongoing engagements. - Travel to client sites approximately 25–50% of the time. Qualifications - Bachelor’s or Master’s degree in environmental, civil, or chemical engineering; environmental science; sustainability; public health; safety; or a related field. - 5–15 years of EHS consulting and regulatory compliance experience. - Minimum of 5 years of direct, hands-on experience performing EHS and environmental compliance audits (experience limited to oversight, review, or coordination does not meet this requirement). - Demonstrated experience personally conducting environmental regulatory compliance audits, including permitting, monitoring, recordkeeping, and reporting requirements. - Strong working knowledge of U.S. environmental, health, and safety regulations and compliance programs. - Experience working in industrial or manufacturing environments, either as a consultant or in-house at regulated facilities. - Proven ability to independently manage audits from planning through field execution and final reporting. - Consistent track record of high-quality project delivery and client satisfaction. - Excellent written and verbal communication skills. Requirements - CHMM, CSP, CPEA, or other relevant professional certification. - ISO 14001 and/or ISO 45001 Lead Auditor certification. - Experience evaluating or auditing EHS management systems. - Demonstrated success delivering practical, compliance-driven solutions for industrial and commercial clients. Benefits - Competitive salary. - Group-sponsored health and dental. - Short-term and long-term disability. - Company-matched 401k plan. - Company paid life insurance. - 11 paid holidays and 4 weeks paid time off. - The salary for this position can range from $102,000 - $127,500 annually; the starting salary within that range will be determined based on experience, skills, market considerations, and alignment with internal equity principles.