Leading nationwide provider of substance use treatment offering a full continuum of care. #FreedomFromAddiction
People Operations Specialist II
Location
United States
Posted
3 days ago
Salary
$31 - $46 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
People Operations Specialist II
American Addiction Centers
Role Description - Identify process improvement opportunities and participate in knowledge management efforts such as SOP updates, case documentation, and training content. - Participate in cross-training in multiple content areas to support business continuity and enhance team agility. - Monitor case queues, prioritize workload, and follow through on open items to drive resolution and accountability. - Deliver a high-quality teammate experience by providing professional, empathetic, and solution-oriented support. - Partner with internal teams such as HR Business Partners, Centers of Excellence, and Payroll to ensure seamless end-to-end service delivery. - Interpret and apply HR policies, procedures, and workflows across assigned cases, ensuring consistent and accurate execution. - Maintain knowledge of federal and state employment laws and regulations, applying this knowledge to Advocate initiatives and practices to minimize risk. - Act as a liaison between teammates, HR teams, and vendors to resolve escalated issues, track resolution status, and maintain positive service experiences. - Consistently review and improve HR Operations, HR Service Center, HR Leave and Compliance strategies through emerging technologies, innovative solutions, feedback from the business, and overall teammate experience. - Ensure continuity and successful delivery of employee life cycle services to users throughout the organization in compliance with labor laws and audit principles. - Resolve issues efficiently, accurately, and with little to no errors while balancing policy compliance and teammate care. - Ability to prioritize and manage high volumes of transactions, cases, claims, audits, and emails while meeting service delivery metrics. Qualifications - Bachelor’s degree in business, Human Resources, Compliance, or Technology related field or equivalent experience. - Typically requires 2 years of experience in human resources or 6 years in customer service. Requirements - Ability to communicate effectively over the phone and in writing with all levels within the organization demonstrating a high level of integrity, ethics, and customer service. - Attentive listening skills with the ability to ask probing questions to aid in problem solving and issue escalation. - Ability to work effectively in high-pressure situations that require sound decision making and may involve confidential or sensitive matters. - High sense of urgency for meeting commitments and completing assignments. - Demonstrate knowledge and understanding of relevant HR content areas including but not limited to: payroll, leave, compliance, compensation, data management, benefits, onboarding, and core HR operations. - Critical thinking and multi-tasking in a high-volume environment. - Ability to consistently deliver high quality customer service in a professional manner. - Excellent decision making, critical thinking, communication, presentation, and interpersonal skills. - Ability to build/foster strong trusting relationships, influence leaders, and develop solutions to achieve results. - Must be self-directed, self-motivated, flexible, and able to take initiative and effectively manage multiple conflicting priorities and deadlines. - Strong computer skills, including Microsoft Office, human capital management systems, case management, and knowledge management tools. Benefits - Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training. - Premium pay such as shift, on call, and more based on a teammate's job. - Incentive pay for select positions. - Opportunity for annual increases based on performance. - Paid Time Off programs. - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability. - Flexible Spending Accounts for eligible health care and dependent care expenses. - Family benefits such as adoption assistance and paid parental leave. - Defined contribution retirement plans with employer match and other financial wellness programs. - Educational Assistance Program.
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