Pindrop

• Conduct comprehensive security assessments and risk analyses of systems, networks, infrastructure, and applications to identify vulnerabilities and drive improvements across both on-premises and cloud postures. • Lead the design, development, and implementation of security controls, tool integrations, security log onboarding, incident response plans, and automation for compliance checks, alerts, and reporting. • Own and manage the administration of core security platforms and technologies, including EDR, SIEM, DLP, vulnerability management, firewalls, and web application firewalls. • Perform technical security assessments, penetration testing, code audits, and offensive/defensive security exercises to continuously evaluate, strengthen, and validate detection and response capabilities. • Utilize AI tools and methodologies to improve productivity, automate threat detection, vulnerability scanning, and alerting, proactively identifying and mitigating emerging threats. • Provide expert guidance and mentorship to internal teams on SIEM, Incident Response, WAF, and evidence requirements for frameworks such as ISO27001, SOC2, PCI DSS, and NIST. • Continuously monitor security events, lead security investigations, and coordinate incident response activities during active security breaches. • Stay current with emerging technologies (including AI, machine learning, and IoT risks), trends, threat intelligence, security certifications, and compliance regulations. • Proactively advocate for process improvement and security innovation across the organization. • Prepare and deliver documentation and dashboards for stakeholders and customers, conveying actionable insights from security-related activities and findings.

• Build and optimize core GTM systems, with a primary focus on Salesforce, LeanData, and Outreach, along with supporting tools like ZoomInfo, LinkedIn Sales Navigator, and DealHub (CPQ). • Continuously improve lead-to-account matching and routing logic in LeanData to ensure speed, accuracy, and efficiency in lead distribution. • Design, build, and maintain scalable automations and workflows across Salesforce and integrated platforms to support Sales, Marketing, Customer Success, and Partnerships. • Identify and eliminate manual processes by implementing smart automation and system-driven workflows. • Troubleshoot complex system issues, including integration sync failures, routing errors, and data inconsistencies, and drive timely, reliable resolutions. • Create and maintain clear documentation, SOPs, and change management practices to ensure system reliability and transparency. • Provide hands-on support and enablement to GTM teams, driving tool adoption, usability, and operational confidence.

• Be the technical visionary behind Pindrop’s multi-cloud platform across AWS and GCP, and Pindrop’s cross-product machine learning capabilities. • Shape the craft, engineering culture, engineering process, and engineering talent hiring and development across all product teams. • Own Pindrop’s core platform that supports both Pindrop Passport and Protect, including its roadmap, engineering delivery, process execution, quality, and timing. • Collaborate closely with the Chief Architect on technical vision, adapting principles to practices and techniques to achieve evolve-able architectures. • Build and foster engineering talent across the entire organization, enhancing and evolving the structure of career growth, onboarding, and retention. • Lay out processes to reduce or eliminate downtime, improve scalability and reliability, and implement a problem management process with a cohesive observability strategy. • Put in controls and processes to monitor and reduce cloud and data costs on an ongoing basis.

• Design, develop, test, deploy, and monitor high-performance backend services and APIs • Build and productionize backend services primarily in Golang • Collaborate closely with ML engineers and research teams to take models from experimentation to production • Develop and maintain services using AWS (Kinesis, DynamoDB, S3) and GCP native services • Deliver production-ready features end-to-end with a strong focus on scalability, performance, and security • Diagnose and resolve production issues using tools such as Prometheus, Grafana, Google Logging, and Cloud Trace • Review code to uphold quality standards and promote best practices • Contribute to evolving backend and ML platform architecture • Participate in on-call rotation, including required night and weekend coverage

• Meeting or exceeding assigned sales quotas and objectives • Generate and grow new license revenue in assigned accounts and territory • Manage existing relationships and grow them • Utilize solution-selling and value-added, ROI-driven methodologies to sell enterprise fraud risk and authentication solutions • Develop and maintain sales plans and strategies to deliver annual sales targets • Formulating and executing strategic and tactical plans • Execute each sales activity in accordance with Pindrop’s sales process which includes opportunity identification and qualification, solution proof of concept, development of business case and ROI, pricing and license development, negotiation, and contract signing process • Working with Pindrop sales engineers and analytical teams to oversee proof of concepts and construct results presentations • Disciplined and accurate forecasting and reporting of opportunities and all sales activities within Salesforce • Acquire and integrate industry and market knowledge related to the competitive landscape, emerging fraud risk trends, and technologies in order to successfully sell • Ability to present the full solution and conduct product demonstrations to customers

• Explore and build proof-of-concept AI agents to automate complex internal engineering workflows, such as incident analysis or code review summaries. • Develop and optimize Retrieval-Augmented Generation (RAG) pipelines to enable "chat with your data" capabilities for internal technical documentation and runbooks. • Collaborate with cross-functional teams to identify operational bottlenecks and implement AI-driven fixes that improve efficiency and performance. • Test and document the use of emerging AI-assisted coding and monitoring tools to determine their viability for the broader engineering organization. • Participate in security-minded engineering, ensuring that automated workflows follow strict data hygiene and secrets management protocols.

• As the Senior Director for the Engineering organization, you will own the technical and people leadership for Pindrop’s core real-time, multi-signal fraud detection engine. • Define Engineering Strategy: Set the technical vision for the Protect platform, ensuring it remains the industry-leading risk engine for accuracy and signal depth. • Scale High-Performing Teams: Lead and develop a high performing engineering team that delivers world class products. • Drive Execution Excellence: Ensure predictable, high-quality delivery of complex initiatives across multi-cloud environments (AWS/GCP), balancing speed with long-term technical health. • Strategic Partnership: Collaborate with Research, Product, Security, and Executive leadership to align the Protect roadmap with business goals and customer needs. • Operational Standards: Establish architectural and engineering excellence standards that ensure the Protect engine delivers the best fraud detection rate at massive scale.

• Ensure Pindrop’s financial, strategic, and operational objectives are achieved • Excellence in financial modeling and insight extraction • Process Improvement, Reporting Automation, and Data Fluency • Team Collaboration and Impact • Enhance and own corporate financial models, including 3-statement modeling • Drive core FP&A workstreams: monthly forecasting and BvA variance analyses, annual budgeting, finance calendars, financial reporting • Manage financial planning tool and system enhancements and data integration across various enterprise systems • Analyze and track financial results, key operational and SaaS metrics and industry benchmarking, and ROI spend efficiency • Conduct deep dives into corporate finance activities, while delivering ad-hoc analysis to support Management and Board decision-making • Assess the financial impact of new initiatives, opportunities, and accounting policy changes • Support corporate development initiatives, including IPO readiness, equity fundraising, M&A, strategic partnerships, and due diligence

• Design, develop, test, and maintain software systems that process real-time audio/video streams • Build scalable media pipelines for low-latency processing • Provide technical leadership and guidance to junior engineers • Contribute to the architecture of distributed systems • Analyze and solve complex technical problems • Implement best practices in testing and quality assurance • Participate in code reviews and provide constructive feedback • Stay current with emerging technologies and programming languages • Ensure software adheres to security standards and compliance requirements

• Manage and lead security initiatives, new processes, security scrums and demos, to expand and mature capabilities for the organization. • Identify and track internal and external assets to identify potential risks. Communicate these risks to internal and external stakeholders and build a plan of action. • Research and evaluate vendor and open source tools and their security and manage their compliance with security practices. • Manage and collaborate with internal and external teams to answer customer questionnaires, compliance audits and represent security internally and externally. • Oversee security awareness and phishing campaigns, and drive security maturity initiatives. • Define and own GenAI security, policies, standards, governance, monitoring, integrations. • Manage security architecture and security engineering for GenAI systems and their integrations in CI/CD, including LLMs, RAG, agents, APIs, and integrations. • Design, implement, and improve controls for access management, data protection, prompt injection, misuse, and model-related threats. • Conduct threat modeling, design reviews, access reviews, and security assessments. • Build or guide security tooling, automation, and secure development practices for AI and product teams. • Establish monitoring and lead response for AI-specific and traditional security threats. • Lead incident response, including investigation, containment, remediation, and lessons learned. • Coordinate vulnerability management, including identification, prioritization, remediation tracking, and partnership with engineering teams. • Support core security operations including security alert response and cross-functional security coordination. • Represent security in internal and external meetings to discuss security analysis, findings and security/compliance responses. • Review past incidents and identify attack trends. Finetune and reconfigure alerts based on prior incidents to improve detection.