Pindrop

• Design, build, test, and operate distributed backend services and APIs that support high-volume customer interactions. • Take end-to-end ownership of platform work, from framing ambiguous problems and shaping technical plans through implementation, rollout, and production support. • Improve reliability, scalability, latency, and cost across shared platform systems that serve teams across the business. • Partner closely with Product, SRE, and peer engineering teams to deliver platform improvements without destabilizing live traffic. • Participate in on-call, incident response, troubleshooting, and continuous improvement of alerting, runbooks, deployment quality, and capacity planning. • Raise engineering standards through code reviews, design reviews, pairing, documentation, and mentorship for other engineers on the team.

• Architect and own the multi-year strategy and vision for the Pindrop Platform, aligning Product, Engineering, and Executive Leadership around long-term platform priorities and business outcomes. • Define how shared platform capabilities — including AI/ML services, APIs, integrations, observability, identity, security, entitlements, orchestration, and configuration management — evolve to support enterprise-scale growth. • Drive prioritization across foundational platform investments, customer-facing platform services, and innovation initiatives while balancing scalability, reliability, security, and cost optimization, while establishing platform governance models, product operating frameworks, and execution standards to elevate consistency. • Collaborate with GTM leadership to define commercialization strategies, positioning, messaging, packaging, and launch plans for customer-facing platform capabilities. • Regularly engage with customers and partners who consume platform capabilities (e.g., Pindrop Intelligence APIs, data services) to understand use cases, workflows, and unmet needs. • Manage organization goals, business metrics, and KPIs for the platform, including adoption, reliability, performance, and developer experience.

• Engage and consult with global, strategic clients to architect solutions that deliver maximum value, including offering best-practice recommendations, on-the-fly solution suggestions, and relevant lines of questioning that may not have been prepared in advance. • Assist the sales team in building prospect confidence in Pindrop’s solutions by articulating complex product functionality, cloud architecture, and network architecture in a simple, easy-to-understand manner. • Identify and document all potential risks that could impact a prospect’s or customer’s successful deployment and full optimization on Pindrop. Lead internal discussions with stakeholders and build mitigation plans. • Write accurate Statements of Work (SOWs) with proposed solutions that encompass all requirements, deliverables, schedules, tasks, and pricing. • Lead complex deployments from project kickoff through transition, including gathering technical and functional requirements, configuring the solution, and supporting Pindrop customers with testing, training, and go-live. • Gain deep product knowledge and partner closely with Product and Engineering teams to identify product gaps and influence new features and products on the roadmap.

• Execute the social media strategy across LinkedIn, Meta, and X by treating LinkedIn as a revenue engine that converts high-intent traffic into demos. • Manage the social content calendar in partnership with PMM, PR, and Design to ensure every update directly supports our go-to-market objectives. • Drive our social media executive voice initiatives by ghostwriting authoritative, high-signal content for the C-suite that advances our product narrative. • Prioritize social media engagement on conversations that matter, ensuring Pindrop adds value to threads with the highest potential for inbound interest. • Quantify social media performance by reporting on pipeline influence and share of voice to prove revenue impact rather than settling for vanity metrics. • 15% Travel to key industry events and conferences to build relationships and represent Pindrop. • Maintain availability for strategic communication to support urgent cross-functional initiatives. • Elevate our long-term social strategy by tracking platform shifts and algorithm changes to ensure Pindrop remains at the forefront of the security conversation. • Establish the editorial best practices that govern our brand voice, ensuring every asset we ship is unmistakably authoritative and high-signal. • Maintain an uncompromising quality bar by reviewing every piece of content before it goes live to ensure it meets our rigorous standards for strategic impact. • Continuously adapt our approach by monitoring industry trends, new platform capabilities, and competitor activity, so our social program stays ahead of the market. • Cultivate security practitioners with genuine credibility to ensure the long-term success of our influencer programming efforts. • Define the influencer programming structure by establishing clear partnership criteria and measurable outcomes that guarantee the program scales. • Expand our reach into new prospect pools by overseeing the coordination of influencer programming for co-created content, podcasts, and events. • Ensure seamless collaboration between influencer programming, PR, and Analyst Relations to avoid overlap while maintaining a laser focus on practitioner awareness. • Transform target customer/prospect engagement into a predictable source of inbound pipeline through your digital community-building efforts. • Improve analytics and insight definition by setting appropriate KPIs for every program and linking every activity directly back to revenue generation. • Utilize analytics and insight dashboards as your primary instrument for giving stakeholders the data visibility needed to make strategic decisions. • Surface what works, identify failures, and pivot strategy before results lag through regular analytics and insight reviews.

• As a Security Engineer (Red Team), you will help Pindrop proactively identify and exploit weaknesses across product, cloud, and AI-powered systems so we can strengthen defenses before adversaries do. • Design and execute red team operations against Pindrop’s GenAI systems, LLM pipelines, RAG architectures, autonomous agents, APIs, SaaS products, and cloud environments, simulating real-world attacks across both traditional and AI-specific attack surfaces. • Conduct adversarial testing focused on prompt injection, indirect prompt attacks, jailbreaking, model extraction, training-data poisoning, data leakage, inference abuse, and unauthorized output manipulation. • Use deepfake generation, voice synthesis, and related spoofing techniques to test and attempt to defeat Pindrop’s voice authentication and deepfake detection capabilities, helping identify model robustness and detection gaps. • Develop novel attack chains that combine GenAI vulnerabilities with infrastructure, application, identity, and API weaknesses to create realistic end-to-end threat scenarios. • Plan and execute full-scope penetration tests and support bug bounty efforts across Pindrop’s web applications, APIs, SaaS products, and AWS/GCP environments using commercial and open-source offensive tooling. • Perform architecture reviews, security code reviews, and threat modeling with emphasis on vulnerabilities introduced by AI/ML components, model integrations, and LLM-facing services. • Build automation for offensive security workflows, testing, compliance checks, alerting, and reporting using Python or similar scripting languages, including AI-native attack tooling where useful. • Partner closely with SecOps and security engineering to improve detections, tune response workflows, and translate red team findings into practical remediation and defensive improvements. • Stay current on GenAI security research, adversarial ML techniques, evolving threat intelligence, and relevant regulatory developments, then apply those insights to Pindrop’s security program.

• Manage a diverse team of sellers including: Strategic Account Executives, Strategic Account Managers, and Commercial Account Executives to ensure all quotas and objectives are met or exceeded • Build strategies to generate and grow new license revenue in assigned accounts and territories • Utilize solution-selling and value-added, ROI driven methodologies to sell enterprise fraud risk and authentication solutions. • Develop and maintain sales plans and strategy to deliver annual sales targets. • Execute each sales activity in accordance with Pindrop’s sales process which includes opportunity identification and qualification, solution proof of concept, development of business case and ROI, pricing and license development, negotiation and contract signing process. • Collaborate with Pindrop sales engineers and analytical teams to oversee proof of concepts and construct results presentations. • Disciplined and accurate forecasting and reporting of opportunities and all sales activities within Salesforce. • Acquire and integrate industry and market knowledge related to the competitive landscape, emerging fraud risk trends and technologies in order to successfully sell. • Present full solutions and conduct product demonstrations for customers.

• Own the DevOps roadmap across CI/CD, infrastructure automation, release workflows, and environment management with a clear focus on engineering velocity, reliability, and operational efficiency. • Lead the DevOps team while partnering closely with Engineering, SRE, Platform, and Product teams to remove production bottlenecks and raise automation standards across the organization. • Cultivate resilient multi-cloud practices across AWS and GCP, driving infrastructure as code (IaC), Kubernetes-based delivery, and modern operational tooling. • Strengthen observability, uptime discipline, and incident response while leading cloud cost and capacity optimization efforts as our platform scales. • Cultivate team capabilities, manage project plans, and build a high-accountability engineering culture that scales fluidly with company needs. • Evaluate and implement AI powered DevOps tools to improve deployment, monitoring, and incident response processes. • Leverage AI and machine learning solutions for predictive analytics, anomaly detection, capacity planning, and root-cause analysis. • Establish governance, security, and compliance standards for AI enabled infrastructure and operations. • Monitor emerging AI technologies and identify opportunities to improve operational efficiency and reduce manual effort.

Role Description As a Senior Software Engineer on the Authentication team, you will help build and scale the cloud services behind Passport as the team continues moving customers onto its cloud platform. You’ll focus on highly reliable, secure authentication services that power voice-based identity verification at scale, while increasingly leveraging AI/ML-driven signals and tooling to strengthen fraud defenses and engineering productivity. - Design, develop, test, deploy, and monitor high-performance backend services and APIs using Go and Python, with an emphasis on secure, low-latency authentication and identity workflows. - Build and maintain cloud‑native services across AWS and GCP (e.g., S3, DynamoDB, Kinesis, IAM) with a focus on reliability, scale, and secure production operation, including data pipelines that feed downstream ML and risk models used in authentication decisions. - Deliver features and enhancements through the full software development lifecycle, including implementation, automated testing, deployment, and operational support, using CI/CD and infrastructure‑as‑code practices. - Tackle complex software engineering problems in authentication, identity, and fraud prevention—contributing to architecture decisions, threat‑aware design, and continuous improvement of engineering best practices across the team. - Integrate and consume AI/ML capabilities (for example, model-backed risk scores, deepfake detection signals, or ML‑driven policies) by collaborating with Research, MLOps, and Protect/Passport teams, and help productionize these models into scalable, observable services. - Use observability and diagnostics tooling (metrics, logging, tracing, dashboards) to troubleshoot production issues, reduce alert noise, and systematically improve reliability and latency for authentication journeys. - Partner closely with software engineering, test engineering, research, product, Protect, Passport, and Core teams to deliver new capabilities and improve existing ones, including AI‑enhanced identity and fraud experiences for customers. - Participate in the team’s on‑call rotation, including helping cover after‑hours alerts as we expand distributed support coverage for our customer‑facing authentication platform. - Contribute to documentation, runbooks, and design reviews that clarify how authentication services behave, how AI/ML components are used safely, and how other engineers should integrate with the platform. Qualifications - 5-7+ years of professional software development experience building backend services and APIs. - Strong experience with Go, Python, or similar languages, plus a solid foundation in data structures, algorithms, concurrency, and Linux-based development. - Hands-on experience designing and operating cloud-native systems in AWS or GCP, including managed services such as S3, DynamoDB, Kinesis, and IAM. - Experience with CI/CD, DevOps, Docker, Kubernetes, and production ownership, including deploying, monitoring, troubleshooting, and supporting services in live environments. Requirements - Experience with backend data stores and messaging technologies such as Redis, MySQL, RabbitMQ, and Elasticsearch. - Experience in authentication, identity, fraud prevention, or other security-sensitive product environments. - Experience with observability tooling and production diagnostics across metrics, logging, and tracing. - Exposure to UI work or adjacent product experiences that connect backend systems to customer-facing workflows. Benefits - Competitive compensation package, including RSUs (Restricted Stock Units) for all employees, so everyone shares in our long-term success. - Remote-first environment - giving you flexibility and autonomy in how you structure your day. - While we work flexibly, we prioritize meaningful in-person moments through regular team on-sites, company-wide events, and intentional gatherings that foster connection, collaboration, and shared success. - Unlimited Paid Time Off (PTO). - Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan! - Best-in-class Health Savings Account (HSA) employer contribution. - Low-cost vision and dental plans for you and your family, providing comprehensive coverage and peace of mind. - Paid Parental Leave - Including birth, adoptive & foster parents. - One year of diaper delivery for your newest addition to the family! - Recurring monthly phone and internet allowance to help cover essential connectivity costs and support flexible work. - Enhanced fertility and GLP-1 benefits to support family-building journeys and personalized health needs. - Annual Learning & Development stipend to support your professional growth, skill-building, certifications, and continued education.

• Come in quickly, assess the current implementation honestly, and document what’s working, what’s broken, and what’s missing, with a clear priority roadmap agreed with the Sr. Director within the first 30 days • Serve as Pindrop’s primary UKG Ready subject matter expert- the single owner of system configuration, workflow builds, and ongoing optimization • Build out and optimize UKG Ready modules relevant to Pindrop’s scale: Core HR, Onboarding, Time & Attendance, Reporting, and Benefits Administration • Design and implement automated workflows that reduce manual data entry, eliminate duplicate processes, and improve data accuracy across the employee lifecycle • Know the outcomes of workflows- not just how they are configured, but what they produce, where they break down, and how to validate that they’re working correctly • Configure manager and employee self-service functionality to reduce administrative ticket volume to the People Operations team • Audit every historical data set in the system: identify errors, correct historical data issues, and establish quality controls that prevent recurrence • Own the technical connectivity between UKG Ready and downstream systems: payroll, benefits administration, Finance reporting, and IT provisioning • Build data integrity checks and automated reporting that give leadership confidence in headcount and compensation data at any given moment • Partner with IT and Security on system governance, access controls, and integration architecture • Hold accuracy as the non-negotiable standard- flag issues proactively, escalate when appropriate, and never let data quality slide • Clearly explain the system to non-technical colleagues- how it works, why it is configured the way it is, and what to do when something doesn’t look right • Train the Sr. Manager of People Operations and other team members on UKG Ready administrative functions, self-service features, and reporting capabilities • Approach knowledge transfer as an ongoing responsibility, not an end-of-engagement task- document of SOPs is essential as you build, coach as you go • Show up with an above-and-beyond attitude: willing to listen, willing to learn, and invested in the success of the people and processes around you • Bring a process improvement mindset, not just fixing what’s broken, but surfacing and implementing a better way • Document every configuration decision, workflow build, and system change in a format that a permanent HRIS Analyst can inherit and maintain; this is a non-negotiable deliverable • Build and maintain a UKG Ready admin guide for Pindrop: system architecture, module configuration, integration map, and troubleshooting protocols • Deliver a comprehensive knowledge transfer of what was accomplished to date by the end of month 6, ensuring full operational continuity when the term ends or transitions • Build and maintain HR dashboards and reporting in UKG Ready: headcount by function, attrition trends, time-to-onboard, compensation distribution, and compliance completion rates • Partner with the Sr. Director of People Operations to ensure reporting meets the needs of both People Operations and Finance • Establish reporting standards and cadences that the permanent HRIS function can maintain after the term ends

• Own the design, standardization, and continuous improvement of global onboarding, offboarding, and employee lifecycle workflow processes for employees and contractors • Build and maintain process documentation: every workflow, SOP, and operational standard is documented, version-controlled, and accessible • Identify and prioritize automation opportunities across People Operations workflows, partnering with the UKG Ready Specialist and cross-functional stakeholders to reduce manual effort, improve accuracy, and increase scalability. • Partner with HRBPs, functional leaders, and the UKG Ready Specialist to ensure processes are aligned with business needs and executed consistently across the organization • Evaluate and recommend practical uses of AI and automation within People Operations while ensuring appropriate governance, privacy, and compliance controls. • Ensure processes are built for scale — designed to support a 500-person organization even when we are at 325 • Establish and enforce process standards across the People Operations team, in partnership with functional owners • Provide day-to-day operational leadership and guidance to the team — the person others come to when a process is unclear, a system is behaving unexpectedly, or an edge case needs a decision.