• Build a relationship of trust and customer delight with our clients • Ensure high-quality support within the agreed SLA • Capture and record feedback during interactions • Monitor families and resolve issues before they even realize they exist • Conduct negotiations to keep families current on payments

• Audit and reconcile plan enrollment and termination data. • Audit and reconcile deductions and contributions in CostPoint. • Audit and reconcile BEFs submitted to payroll. • Audit and reconcile payroll contributions against recordkeepers reports. • Prepare and/or audit check requests to be submitted to Accounts Payable for detail accuracy per A/P processes, including: Benefit vendor payment; Benefit claims payment; Union payments: pension, dues, H&W; Other necessary benefit-related payments. • Audit and reconcile FSA/HSA deductions to vendor upload files; oversee uploads are transmitted to vendor. • Work closely with GL Benefit Accountants and assists GL benefit reconciliations. • Develop and maintain workflows on processes and procedures for benefits HRIS. • Serve as Benefits Department POC/liaison with Finance Department regarding benefit related issues and pension audits. • Assist with employee enrollments, open enrollment, and benefit orientations. • Provide backup to other Benefit Department staff members. • Provide assistance to update and maintain benefit records and other documents in compliance with applicable rules and regulations. • Assist with annual 401(k) audits. • Assist with annual census and compliance testing. • Assist with employer True-Ups. • Assist with corrective actions related to failed testing’s, excess contributions, or operational errors. • Attend Trustee Meetings and prepare accurate meeting minutes. • Provide ongoing customer services with employees, vendors, recordkeeper and Union/SCA representatives.

• Daily reconciliation of Distribution Account • Weekly reconciliation of 24 Prepaid Card Accounts • Funds in Trust reconciliation • Month End Close entries related to prepaids, expense accruals & revenue share partners • Balance sheet account reconciliations for various accounts • Monthly Bill Review • Fee Reconciliations & Payments • Master claims file reconciliation • Review daily reconciliations performed by Senior Cash Associate for lockbox accounts • Back up for coverage of daily tasks if cash associate is out

• Collaborate with HR Business Partners and Talent Acquisition to provide compensation guidance during hiring, promotion, and organizational planning processes. • Participate in compensation surveys, analyze results, and synthesize insights to inform compensation program design and market positioning. • Analyze job roles, salary data, compensation structures, and workforce trends using advanced data analysis techniques to support equitable pay decisions and broader compensation strategy. • Support Workday enhancements related to compensation by partnering with HRIS, testing system updates, identifying improvement opportunities, and validating ongoing data integrity. • Conduct ongoing data audits to ensure accuracy of job, pay, and employee data across HR systems, driving continuous improvement in data quality and process reliability. • Maintain, update, and audit compensation databases, tools, and systems to ensure accuracy, consistency, and usability.