Webster Bank

• Act as a customer support representative, responsible for proactively reaching out to Members to understand their individual needs, educate and support them to ensure they are optimizing their benefits with Ametros. • Use a systematic approach to retain Members who are not fulfilling their full potential with Ametros, including members whose pattern of usage (of provider services, medications and/or Durable Medical Equipment) has changed significantly and members using out-of-network services which may represent missed opportunities to save money on their care. • Act as a resource for large and complex Member relationships. • Handle all Member issues and complex escalations with the goal of maintaining our high levels of member retention.

• Build and maintain strong client relationships in partnership with Relationship Managers • Serve as a key point of contact for client inquiries and service requests • Provide clients with account statements, balance inquiries, bank verification letters, chargeback copies, check images, federal reference numbers, and tax forms • Process overdraft decisions and provide basic online banking support • Review specialized reporting and assist with relationship grouping activities • Support account analysis maintenance, account opening, and new client onboarding activities • Coordinate client requests related to money movement, including manual wires, transfers, drawdowns, and repetitive wire transactions • Facilitate fee reversals, interest adjustments, limit increases (ACH, wire, and remote deposit), and rate variance requests • Assist with fraud reporting and case management, escrow subaccount maintenance, and the resolution of unposted check and ACH payments • Ensure all activities are completed in accordance with bank policies, procedures, and regulatory requirements.

• Integration Development: Design and develop integrations between Bizagi and enterprise systems. • Configure and implement Bizagi connectors, web services, REST APIs, SOAP services, and middleware integrations. • Create reusable integration components and services to support process automation initiatives. • Process Automation Support: Collaborate with business stakeholders to understand process requirements and integration needs. • Configure Bizagi workflows, data models, and business rules related to system integrations. • Implement event-driven and real-time integration solutions. • Support end-to-end process automation projects throughout the software development lifecycle. • API & Data Management: Design, consume, and maintain RESTful and SOAP APIs. • Develop data mapping and transformation logic between source and target systems. • Ensure data integrity, security, and compliance across integration points. • Troubleshoot data synchronization and interface issues. • Testing & Quality Assurance: Develop unit, integration, and system test plans. • Perform integration testing and validate data exchange between applications. • Resolve defects and optimize integration performance. • Support user acceptance testing (UAT) activities. • Support & Maintenance: Monitor integration performance and system health. • Investigate and resolve production incidents. • Maintain technical documentation, integration specifications, and support procedures. • Participate in system upgrades, migrations, and platform enhancement initiatives.

• Ensure program staffing aligns with forecasted business needs. • Partner with program managers, serve as an escalation point for complex client issues, complaints; while providing guidance with difficult calls or issues. • Mitigate operational risk by ensuring that policies and procedures are adhered to. • Performance quality management, partner with the Quality Assurance Leader to monitor performance planning. • Serve as Point of Contact on special projects both internal/external to Contact Center. • Plan and lead WBR meetings with all BPO partners. • Assess dashboards, team tracker, reporting needs, that are focused on departmental efficiencies.

• Cultivating and growing a portfolio of business clients • Managing existing business relationships and focusing on new business development • Contributing to net deposit growth and loan production • Partnering with private bankers to deliver excellent client experience

• Conduct quality control reviews of commercial loan documentation to ensure data integrity, accuracy, and consistency to loan boarding sheets and all related loan systems • In conjunction with the LOB, review draft loan documents to ensure alignment with bank policy, credit approval terms, and loan system compatibility • Support internal audit and compliance partners by producing samples to support targeted reviews • Leverage insights from quality control reviews to recommend updates to procedures to enhance operational efficiency • Provide data inputs key performance indicators (KPI) reporting to monitor adherence to quality control standards • Follow-up on missing & pending items as well as ongoing documentation such as expired or cancelled insurance (work with operations to ensure timely force placement as necessary) • Assist PM’s if needed with follow-ups for other types of ticklers – financial statements, covenants, manual tax monitoring, etc. • Assist PM’s with client due diligence requirements (i.e. Credit report pulls, loan confirmations) • Support “lighter touch” customer requests (i.e. balance inquiries, loan statement requests, interest rate options, extensions, etc.), working with the LOB to approve and Operations to execute • Review advance requests and circulate for approval, and submit to Loan Operations for processing • In alignment to bank policy and procedures, coordinate internal loan system administrative coding changes with Loan Operations • Work on internal projects to improve the lending process, enhance/expand middle office capabilities, and support the Lines of Business & Operations

• Define and own the front-end and mobile architecture across web and native platforms. • Lead development using Vue.js for web applications and React Native for cross-platform mobile solutions, with native iOS and Android expertise where required. • Establish best practices for performance, accessibility, scalability, and maintainability. • Drive consistency in UI/UX patterns across platforms while enabling platform-appropriate experiences. • Own and manage the mobile CI/CD and deployment pipeline, including: App Store Connect and Google Play releases. • Ensure reliable build automation, testing, and release processes. • Partner with QA to implement robust automated testing strategies for web and mobile. • Design and implement secure front-end and mobile application patterns aligned with banking and FinTech standards. • Partner with security, risk, and compliance teams to meet regulatory requirements (e.g., data protection, authentication, authorization).

Role Description Lead IT service delivery operations with a strong emphasis on Identity and Access Management (IAM) and enterprise security. - 10% domestic travel. - May work remotely from any U.S. location provided home address is within commuting distance of a Webster Bank office. Qualifications - Bachelor’s degree in computer science, computer engineering, electrical and computer engineering, or closely related field. - 7 years of post-baccalaureate experience in any job title with duties involving managing technology operations within a government-regulated financial services industry. Requirements - Expertise in development of auditable operational controls reflecting SOX (Sarbanes-Oxley Act) and governmental regulatory compliance requirements. - Design and execution of RCSAs (Risk and Control Self-Assessments) for cloud technologies reflecting risk management principles. - AWS Certified Solutions Architect or Microsoft Azure Cloud Architect or equivalent certification. Benefits - Expand your career potential. - Benefit from robust development opportunities. - Enjoy meaningful work. Company Description Founded in 1935, Webster focuses on putting people first, helping individuals, families, businesses, and colleagues achieve their financial goals. As a leading commercial bank, we are passionate about serving our clients and supporting our communities. - Integrity - Collaboration - Accountability - Agility - Respect - Excellence

• Lead onboarding for HSA and spending account products, guiding clients through plan design and configuration. • Conduct training sessions and provide consultative support throughout the implementation lifecycle. • Develop and maintain detailed project plans with client sign-off at key milestones. • Coordinate internal and external stakeholders to ensure timely and accurate execution. • Conduct EDI/SFTP file testing for enrollment and funding files and communicate results to vendors, clients and internal teams. • Facilitate bulk HSA transfers and spending account rollovers as applicable. • Manage annual renewals for spending account clients. • Support transitions between partner relationships, ensuring continuity and data integrity. • Maintain accurate documentation and project tracking across multiple concurrent implementations. • Provide proactive communication and status updates to employer clients and internal stakeholders.

• Account Management of priority C clients of aligned Account Executive client portfolio • Back end management of priority A&B clients for aligned Account Executive client portfolio • Conduct virtual Strategic Planning Meetings for assigned C clients with oversight from Account Executive • Manages the submission and confirmed completion of Sales force cases for aligned Account Executive client portfolio • Grow Accounts and Balances for assigned book of C clients with oversight from Account Executive