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Arco Educação logo
Arco Educação

A primeira empresa de Educação brasileira a ser listada na Nasdaq.

Junior Customer Support Analyst

AnalystAnalystFull TimeRemoteJuniorTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

Brazil

Posted

139 days ago

Salary

0

Seniority

Junior

Portuguese

Job Description

Junior Customer Support Analyst

Arco Educação

• Build a relationship of trust and customer delight with our clients • Ensure high-quality support within the agreed SLA • Capture and record feedback during interactions • Monitor families and resolve issues before they even realize they exist • Conduct negotiations to keep families current on payments

Job Requirements

  • Clear and concise communication
  • Organized and proactive mindset
  • Ability to analyze data and identify gaps or opportunities
  • Experience in customer support (CX/CS)
  • Experience with metrics (TEI - Time Between Interactions; CSAT - Customer Satisfaction Score)
  • Experience with negotiations and payment recovery
  • Proficient in Microsoft Office Suite
  • Ownership mindset and strong sense of urgency to see issues through to resolution

Benefits

  • Meal and/or food allowance
  • Health and dental insurance
  • Transportation allowance
  • Extended maternity and paternity leave
  • Childcare assistance
  • Health and wellness support: partnerships with Wellhub and Zenklub
  • Education incentives
  • Discounts on airline tickets
  • Partnership offering pet health insurance
  • Access to Arco educational materials for employees' children
  • Partnerships for MBA and postgraduate programs

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