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A primeira empresa de Educação brasileira a ser listada na Nasdaq.
Junior Customer Support Analyst
Location
Brazil
Posted
139 days ago
Salary
0
Seniority
Junior
Job Description
Junior Customer Support Analyst
Arco Educação
• Build a relationship of trust and customer delight with our clients • Ensure high-quality support within the agreed SLA • Capture and record feedback during interactions • Monitor families and resolve issues before they even realize they exist • Conduct negotiations to keep families current on payments
Job Requirements
- Clear and concise communication
- Organized and proactive mindset
- Ability to analyze data and identify gaps or opportunities
- Experience in customer support (CX/CS)
- Experience with metrics (TEI - Time Between Interactions; CSAT - Customer Satisfaction Score)
- Experience with negotiations and payment recovery
- Proficient in Microsoft Office Suite
- Ownership mindset and strong sense of urgency to see issues through to resolution
Benefits
- Meal and/or food allowance
- Health and dental insurance
- Transportation allowance
- Extended maternity and paternity leave
- Childcare assistance
- Health and wellness support: partnerships with Wellhub and Zenklub
- Education incentives
- Discounts on airline tickets
- Partnership offering pet health insurance
- Access to Arco educational materials for employees' children
- Partnerships for MBA and postgraduate programs
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