Role Description MTSI is currently seeking to hire a Dynamics365 Administrator to join the team. This role is 100% remote with the ideal candidate located near a MTSI office in Alexandria, Virginia, Huntsville, Alabama, Dayton, Ohio, or Colorado Springs, Colorado. The Dynamics365 Administrator will be responsible for the configuration, maintenance, and optimization of the MTSI Microsoft Dynamics365 platform, with a focus on Marketing and Customer Insights Journeys. This role will support relationship management (customer, vendors, partners, accounts, etc.) customization, integration using Power Platform tools, and contribute to data visualization efforts using PowerBI. The administrator will collaborate with other developers and cross-functional teams to ensure the Relationship Management system aligns with business needs and supports strategic initiatives. - Relationship Management Administration & Customization - Configure and maintain Dynamics365 modules: Sales, Customer Service, and Marketing (Customer Insights Journeys). - Maintain and improve customer-facing Power Pages / Power Apps portals. - Customize entities, workflows, forms, and dashboards to meet business requirements. - Manage user roles, permissions, and security settings. - Monitor system performance and troubleshoot issues. - Integration & Reporting - Utilize Power Platform tools (Power Automate, Power Apps) for system integration, custom workflow development, and automation. - Support data integration between Dynamics365 Dataverse and other enterprise systems. - Assist teams in developing PowerBI reports and dashboards to support relationship management business intelligence needs. - Collaboration & Support - Work with stakeholders and technical leadership to gather requirements and translate them into technical solutions. - Maintain and abide by corporate relationship management change-management process. - Provide training and documentation for end-users. - Collaborate with IT and business teams to ensure relationship management alignment with organizational goals and enterprise architecture standards. Qualifications - Bachelor’s degree in Information Technology, Computer Science, or related discipline required; Master’s degree preferred with 9 years’ experience. Requirements - 2 years of hands-on experience with Microsoft Dynamics365 or Salesforce.com CRM. - Demonstrated expertise in API architecture and integration patterns, with the ability to consume, orchestrate, and expose Microsoft Dynamics data across the broader application ecosystem. - Proficiency in the following CRM modules: Sales, Service, and Marketing. - Strong understanding of CRM architecture, integration, and customization. - Strong knowledge of data integrity best practices. Ability to proactively identify, rectify, and prevent quality issues. - Experience with Power Automate, Power Apps (model-driven and canvas), and Dataverse. - Experience with PowerBI and Dynamics365 reporting and data visualization preferred. - Working knowledge of CRM application security standards and best practices. - Excellent problem-solving and communication skills. - Ability to work independently and collaboratively in a fast-paced environment. - Team Cooperation - maintain a positive, cooperative attitude with all employees of MTSI and all customers. Benefits - The pay range for this position is $10,000/year to $180,000/year; however, base pay offered may vary depending on established government contract rates, job-related knowledge, skills, and experience, and other factors. - MTSI also offers a full range of medical, financial, and other benefits, dependent on the position offered. Required Clearance - Must have the ability to obtain Secret clearance; US Citizenship required.

• Monitor and manage the volume of incoming triage tickets across the GP practices we support, ensuring each is actioned within agreed timeframes. • Accurately record and update information and triage data across clinical systems (EMIS, SystmOne, Docman). • Route and reassign triage tickets to the appropriate GP. • Send patient questionnaires, track their completion, and ensure they're ready for GP review. • Maintain accurate records and documentation in line with information governance standards. • Provide general administrative support across the Ortus services • Liaise with practice staff and our clinical team to keep workflows running smoothly and flag issues early.

• Creates/Maintains proposal template and proposal content database • Prepares proposal and forwards when needed • Creates cost sheet and forwards • Populates CCR documents • Maintains working calendar for each CDM/BDM • Researches accounts for sales force • Assures VCNs are cut and go through using VA Daily Report • Monitors new account transitions • Organizes sales blitz materials

• Administer and maintain Atlassian Cloud products, including Jira Software, Confluence, and Jira Service Management. • Configure and manage Jira projects, issue types, custom fields, screens, workflows, permission schemes, and notification schemes. • Create and maintain Confluence spaces, templates, permissions, and knowledge-sharing structures. • Design, configure, and optimize Jira Service Management portals, request types, queues, and ITSM workflows. • Collaborate with business stakeholders to gather requirements and translate business processes into scalable Atlassian solutions. • Develop and maintain advanced automations using Automation for Jira, ScriptRunner (Groovy), and Atlassian APIs. • Manage integrations with enterprise platforms such as Okta, Azure AD, DevOps tools, and other third-party systems. • Administer user access, groups, permissions, and Single Sign-On (SSO) configurations. • Conduct periodic access reviews and support compliance and audit requirements. • Monitor platform performance, troubleshoot issues, and resolve incidents related to Atlassian products and integrations. • Manage Atlassian Marketplace apps, ensuring compatibility, security, and performance. • Provide technical support and guidance to end users, resolving issues and answering platform-related questions. • Create and maintain technical documentation, knowledge base articles, and user guides. • Deliver training sessions and promote best practices for Jira, Confluence, and Jira Service Management usage. • Participate in governance initiatives, platform optimization, and continuous improvement efforts.