• Monitor and manage the volume of incoming triage tickets across the GP practices we support, ensuring each is actioned within agreed timeframes. • Accurately record and update information and triage data across clinical systems (EMIS, SystmOne, Docman). • Route and reassign triage tickets to the appropriate GP. • Send patient questionnaires, track their completion, and ensure they're ready for GP review. • Maintain accurate records and documentation in line with information governance standards. • Provide general administrative support across the Ortus services • Liaise with practice staff and our clinical team to keep workflows running smoothly and flag issues early.

• Creates/Maintains proposal template and proposal content database • Prepares proposal and forwards when needed • Creates cost sheet and forwards • Populates CCR documents • Maintains working calendar for each CDM/BDM • Researches accounts for sales force • Assures VCNs are cut and go through using VA Daily Report • Monitors new account transitions • Organizes sales blitz materials

• Administer and maintain Atlassian Cloud products, including Jira Software, Confluence, and Jira Service Management. • Configure and manage Jira projects, issue types, custom fields, screens, workflows, permission schemes, and notification schemes. • Create and maintain Confluence spaces, templates, permissions, and knowledge-sharing structures. • Design, configure, and optimize Jira Service Management portals, request types, queues, and ITSM workflows. • Collaborate with business stakeholders to gather requirements and translate business processes into scalable Atlassian solutions. • Develop and maintain advanced automations using Automation for Jira, ScriptRunner (Groovy), and Atlassian APIs. • Manage integrations with enterprise platforms such as Okta, Azure AD, DevOps tools, and other third-party systems. • Administer user access, groups, permissions, and Single Sign-On (SSO) configurations. • Conduct periodic access reviews and support compliance and audit requirements. • Monitor platform performance, troubleshoot issues, and resolve incidents related to Atlassian products and integrations. • Manage Atlassian Marketplace apps, ensuring compatibility, security, and performance. • Provide technical support and guidance to end users, resolving issues and answering platform-related questions. • Create and maintain technical documentation, knowledge base articles, and user guides. • Deliver training sessions and promote best practices for Jira, Confluence, and Jira Service Management usage. • Participate in governance initiatives, platform optimization, and continuous improvement efforts.

Role Description Remote (candidate will have the flexibility to work out of their home office but must reside within the eastern time zone) Full-time, Exempt Right of Way is where infrastructure meets innovation—shaping roads, utilities, and communities for the future. At ORC, we offer more than a job—we offer purpose, stability, and growth. You’ll join a team that values collaboration, workplace flexibility, and long-term opportunity. What You’ll Do - Configure and maintain projects, workflows, fields, templates, and system settings across internal platforms. - Gather requirements with stakeholders and validate configuration requests against standards and business needs. - Build and support forms, reports, dashboards, and merge templates to improve efficiency. - Perform system configurations and data imports with a high level of accuracy and administrative oversight. - Manage ongoing enhancement requests, including reporting updates, new fields, and configuration changes. - Provide user support, training, and documentation for system setup, reporting, and business processes. - Administer user access, permissions, file structures, and demo/sales environments. - Conduct testing, quality reviews, issue triage, and identify opportunities for workflow and system improvements. - Participate in user acceptance testing (UAT) and validate new features, releases, and system enhancements. - Escalate software defects to development teams with clear documentation and reproducible test cases. - Monitor data and process integrity, partnering with PMO and Quality teams to resolve discrepancies and ensure compliance with standards. Qualifications - Highly detail-oriented with a strong commitment to data accuracy, organization, and quality. - Excellent communicator who can build relationships, facilitate discussions, and translate business needs into practical solutions. - Strong problem-solver with the ability to troubleshoot issues, think critically, and drive continuous improvement. - Service-minded professional who is responsive, approachable, and committed to supporting internal stakeholders. - Self-motivated and adaptable, capable of managing multiple priorities while working independently and collaboratively. - Trustworthy and dependable, exercising sound judgment and discretion when working with sensitive information and administrative-level system access. Requirements - Associate’s or Bachelor’s degree in Information Systems, Business, Project Management, GIS, Technology, or a related field—or equivalent practical experience. - 2+ years in application administration, systems configuration, project or records coordination, software support, data management, or a closely related function. - Demonstrated ability to administer and configure web-based business applications (e.g., HRIS, project, CRM, or records platforms). - Exceptional attention to detail and data stewardship, with sound judgment when working in systems with administrative-level access. - Strong requirements-gathering and facilitation skills; able to lead working sessions with project managers and cross-functional stakeholders. - Strong written and verbal communication skills. - Ability to manage multiple projects and priorities simultaneously, working both independently and collaboratively across departments. Bonus Points - Experience with reporting and business-intelligence tools (e.g., Power BI) and/or data platforms (e.g., Snowflake). - Familiarity with relational databases, GIS systems, project-management platforms, or compliance-tracking systems. - Experience configuring SaaS or enterprise platforms (e.g., HRIS or CRM administration). - Exposure to user-access governance and file-management / permissions administration. Benefits - Competitive compensation: $71,000,000-$78,000 per year - Health, dental, and vision benefits - 401(k) with company match and disability coverage - Paid time off, sick time, and holidays - Tuition reimbursement and professional training - Recognition programs and growth opportunities - ClassPass and Breethe Memberships Ready to Apply? Make your mark on projects that matter. Apply now to join a supportive team that invests in your future. Our job titles may span more than one career level. Compensation for this position is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for benefits and employee travel reimbursements. Physical Requirements - Regularly required to clearly communicate and exchange information in person, via phone and email. - Substantial repetitive movements of the wrists, hands and/or fingers due to high amounts of computer usage and typing. - Expected to spend long spans of time in front of a computer screen. - Able to read, understand and interpret department related documents and data. - This is a largely sedentary role; however, the employee is occasionally required to move about inside the office to access files, office equipment and to interact with other members of the staff. - This employee is required to occasionally travel to government buildings which involves time driving; sometimes for long durations.