Softgic logo
Softgic

Digital and Cognitive Transformation.

Atlassian Administrator

AdministrationAdministrationFull TimeRemoteSeniorTeam 51-200Since 2011H1B No SponsorCompany SiteLinkedIn

Location

Worldwide

Posted

4 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglishAzureCloudGroovyITSMJavaScriptPythonSQL

Job Description

Atlassian Administrator

Softgic

• Administer and maintain Atlassian Cloud products, including Jira Software, Confluence, and Jira Service Management. • Configure and manage Jira projects, issue types, custom fields, screens, workflows, permission schemes, and notification schemes. • Create and maintain Confluence spaces, templates, permissions, and knowledge-sharing structures. • Design, configure, and optimize Jira Service Management portals, request types, queues, and ITSM workflows. • Collaborate with business stakeholders to gather requirements and translate business processes into scalable Atlassian solutions. • Develop and maintain advanced automations using Automation for Jira, ScriptRunner (Groovy), and Atlassian APIs. • Manage integrations with enterprise platforms such as Okta, Azure AD, DevOps tools, and other third-party systems. • Administer user access, groups, permissions, and Single Sign-On (SSO) configurations. • Conduct periodic access reviews and support compliance and audit requirements. • Monitor platform performance, troubleshoot issues, and resolve incidents related to Atlassian products and integrations. • Manage Atlassian Marketplace apps, ensuring compatibility, security, and performance. • Provide technical support and guidance to end users, resolving issues and answering platform-related questions. • Create and maintain technical documentation, knowledge base articles, and user guides. • Deliver training sessions and promote best practices for Jira, Confluence, and Jira Service Management usage. • Participate in governance initiatives, platform optimization, and continuous improvement efforts.

Job Requirements

  • Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related field (or equivalent experience).
  • Minimum 5 years of hands-on experience administering Atlassian platforms in enterprise environments.
  • Proven experience managing Jira Software, Confluence, and Jira Service Management Cloud.
  • Strong expertise in: Jira workflow design and administration.
  • Custom fields, screens, permission schemes, and notification schemes.
  • Confluence administration and space management.
  • Jira Service Management (JSM) and ITSM process implementation.
  • Experience developing automations using: Automation for Jira.
  • ScriptRunner (Groovy).
  • Atlassian REST APIs.
  • Experience integrating Atlassian products with external systems using APIs, webhooks, and middleware solutions.
  • Knowledge of identity and access management solutions, including Okta, SSO, and SAML.
  • Experience managing users, groups, permissions, and security controls within cloud environments.
  • Strong troubleshooting and problem-solving skills related to Atlassian configurations, integrations, and platform performance.
  • Experience with scripting languages such as Python, PowerShell, or JavaScript is highly desirable.
  • Excellent verbal and written communication skills.
  • Ability to explain technical concepts to both technical and non-technical stakeholders.
  • Strong customer-service mindset and user support experience.
  • Ability to work independently and manage multiple priorities effectively.
  • Strong organizational skills and attention to detail.
  • Collaborative team player with a proactive and solution-oriented approach.
  • Atlassian certifications (ACP or equivalent).
  • ITIL Foundation certification.
  • Experience working in regulated industries such as healthcare, finance, or other compliance-driven environments.
  • Experience leading Atlassian implementations, migrations, or governance initiatives.
  • Familiarity with Agile and Scrum methodologies.
  • Experience with SQL, reporting tools, or Business Intelligence solutions.
  • Knowledge of compliance frameworks such as HIPAA, SOX, GDPR, or similar regulations.

Benefits

  • Remote Job

Related Categories

Related Job Pages

More Administration Jobs

ORC logo

Business Application Administrator

ORC

ORC is one of America’s most respected right-of-way acquisition firms. Our services not only include providing outsourced right-of-way services to public agencies, but also electric transmission, oil and gas pipelines, fiber optic, and sewer and water infrastructure. We are excited to be part of the renewable energy forefront for wind and solar projects.

Administration4 days ago

Role Description Remote (candidate will have the flexibility to work out of their home office but must reside within the eastern time zone) Full-time, Exempt Right of Way is where infrastructure meets innovation—shaping roads, utilities, and communities for the future. At ORC, we offer more than a job—we offer purpose, stability, and growth. You’ll join a team that values collaboration, workplace flexibility, and long-term opportunity. What You’ll Do - Configure and maintain projects, workflows, fields, templates, and system settings across internal platforms. - Gather requirements with stakeholders and validate configuration requests against standards and business needs. - Build and support forms, reports, dashboards, and merge templates to improve efficiency. - Perform system configurations and data imports with a high level of accuracy and administrative oversight. - Manage ongoing enhancement requests, including reporting updates, new fields, and configuration changes. - Provide user support, training, and documentation for system setup, reporting, and business processes. - Administer user access, permissions, file structures, and demo/sales environments. - Conduct testing, quality reviews, issue triage, and identify opportunities for workflow and system improvements. - Participate in user acceptance testing (UAT) and validate new features, releases, and system enhancements. - Escalate software defects to development teams with clear documentation and reproducible test cases. - Monitor data and process integrity, partnering with PMO and Quality teams to resolve discrepancies and ensure compliance with standards. Qualifications - Highly detail-oriented with a strong commitment to data accuracy, organization, and quality. - Excellent communicator who can build relationships, facilitate discussions, and translate business needs into practical solutions. - Strong problem-solver with the ability to troubleshoot issues, think critically, and drive continuous improvement. - Service-minded professional who is responsive, approachable, and committed to supporting internal stakeholders. - Self-motivated and adaptable, capable of managing multiple priorities while working independently and collaboratively. - Trustworthy and dependable, exercising sound judgment and discretion when working with sensitive information and administrative-level system access. Requirements - Associate’s or Bachelor’s degree in Information Systems, Business, Project Management, GIS, Technology, or a related field—or equivalent practical experience. - 2+ years in application administration, systems configuration, project or records coordination, software support, data management, or a closely related function. - Demonstrated ability to administer and configure web-based business applications (e.g., HRIS, project, CRM, or records platforms). - Exceptional attention to detail and data stewardship, with sound judgment when working in systems with administrative-level access. - Strong requirements-gathering and facilitation skills; able to lead working sessions with project managers and cross-functional stakeholders. - Strong written and verbal communication skills. - Ability to manage multiple projects and priorities simultaneously, working both independently and collaboratively across departments. Bonus Points - Experience with reporting and business-intelligence tools (e.g., Power BI) and/or data platforms (e.g., Snowflake). - Familiarity with relational databases, GIS systems, project-management platforms, or compliance-tracking systems. - Experience configuring SaaS or enterprise platforms (e.g., HRIS or CRM administration). - Exposure to user-access governance and file-management / permissions administration. Benefits - Competitive compensation: $71,000,000-$78,000 per year - Health, dental, and vision benefits - 401(k) with company match and disability coverage - Paid time off, sick time, and holidays - Tuition reimbursement and professional training - Recognition programs and growth opportunities - ClassPass and Breethe Memberships Ready to Apply? Make your mark on projects that matter. Apply now to join a supportive team that invests in your future. Our job titles may span more than one career level. Compensation for this position is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for benefits and employee travel reimbursements. Physical Requirements - Regularly required to clearly communicate and exchange information in person, via phone and email. - Substantial repetitive movements of the wrists, hands and/or fingers due to high amounts of computer usage and typing. - Expected to spend long spans of time in front of a computer screen. - Able to read, understand and interpret department related documents and data. - This is a largely sedentary role; however, the employee is occasionally required to move about inside the office to access files, office equipment and to interact with other members of the staff. - This employee is required to occasionally travel to government buildings which involves time driving; sometimes for long durations.

EST (UTC-5)
$78K - $71,000K / year

Role Description Als Systemadministrator IT-Infrastruktur (m/w/d) übernimmst du eine zentrale Rolle für den stabilen und sicheren Betrieb unserer IT-Landschaft. Unsere Infrastruktur ist etabliert – gleichzeitig bieten sich viele Möglichkeiten, sie aktiv weiterzuentwickeln und zu optimieren. - Du betreust und entwickelst unsere bestehende IT-Infrastruktur weiter und setzt gemeinsam mit dem Team technische und organisatorische Projekte innerhalb der Unternehmensgruppe um. - Du bist zentrale Ansprechperson für Themen rund um Microsoft Azure, Microsoft 365 und SharePoint und bringst dich aktiv mit pragmatischen Lösungen ein. - Du übernimmst Verantwortung für Betrieb, Weiterentwicklung und Optimierung unserer Infrastrukturumgebungen inkl. Testing und Qualitätssicherung. - Du identifizierst Verbesserungspotenziale und setzt Maßnahmen zur kontinuierlichen Optimierung um. - Du stellst die IT-Sicherheit und Stabilität der Systeme sicher und entwickelst diese kontinuierlich weiter. Qualifications - Du hast eine abgeschlossene Ausbildung im IT-Bereich (z. B. Fachinformatiker für Systemintegration) oder ein Studium im Bereich Informatik, Wirtschaftsinformatik bzw. eine vergleichbare Qualifikation. - Gute Kenntnisse in Netzwerkgrundlagen (z. B. Routing, Switching, VLANs) sowie im Umgang mit Firewall-Technologien und IT-Sicherheitskonzepten. - Fundierte Erfahrung im Umgang mit modernen IT-Infrastrukturen auf Basis der Microsoft Cloud (Azure/M365). - Erste Erfahrung in der eigenständigen Übernahme von Teilprojekten oder Verantwortungsbereichen. - Gute Kenntnisse im Betrieb und in der Weiterentwicklung von IT-Systemlandschaften, idealerweise in einem mittelständischen oder projektgetriebenen Umfeld. - Eine strukturierte Arbeitsweise sowie ein gutes Verständnis für Zusammenhänge, Analyse und Lösungsentwicklung. - Die Fähigkeit, dich eigenständig in neue Technologien einzuarbeiten und diese sinnvoll in bestehende Strukturen zu integrieren. - Ein hohes Maß an Eigenverantwortung, Qualitätsbewusstsein und Lernbereitschaft. - Sehr gute Deutschkenntnisse in Wort und Schrift (mind. C1 Level). Benefits - Flexible Arbeitszeiten und die Möglichkeit remote zu arbeiten. - Entwicklungsmöglichkeiten inkl. Übernahme von Weiterbildungskosten. - Flache Hierarchien und kurze Entscheidungswege. - Individuelle Entfaltung und ein respektvolles Miteinander. - Offene Unternehmenskultur, angenehme Arbeitsatmosphäre & regelmäßige Teamevents. - Langfristige Perspektiven, betriebliche Altersvorsorge & Krankenzusatzversicherung (BKzV). - Mehr Work-Life-Balance durch eine Kooperation mit unserem Partner voiio. - Wahlweise Zuschuss zu Urban Sports Mitgliedschaft oder BVG-Ticket. - Inanspruchnahme von Rabatten über unseren Partner Corporate Benefits.

Germany

Role Description Als Systemadministrator IT-Infrastruktur (m/w/d) übernimmst du eine zentrale Rolle für den stabilen und sicheren Betrieb unserer IT-Landschaft. Unsere Infrastruktur ist etabliert – gleichzeitig bieten sich viele Möglichkeiten, sie aktiv weiterzuentwickeln und zu optimieren. - Du betreust und entwickelst unsere bestehende IT-Infrastruktur weiter und setzt gemeinsam mit dem Team technische und organisatorische Projekte innerhalb der Unternehmensgruppe um. - Du bist zentrale Ansprechperson für Themen rund um Microsoft Azure, Microsoft 365 und SharePoint und bringst dich aktiv mit pragmatischen Lösungen ein. - Du übernimmst Verantwortung für Betrieb, Weiterentwicklung und Optimierung unserer Infrastrukturumgebungen inkl. Testing und Qualitätssicherung. - Du identifizierst Verbesserungspotenziale und setzt Maßnahmen zur kontinuierlichen Optimierung um. - Du stellst die IT-Sicherheit und Stabilität der Systeme sicher und entwickelst diese kontinuierlich weiter. Qualifications - Du hast eine abgeschlossene Ausbildung im IT-Bereich (z. B. Fachinformatiker für Systemintegration) oder ein Studium im Bereich Informatik, Wirtschaftsinformatik bzw. eine vergleichbare Qualifikation. - Gute Kenntnisse in Netzwerkgrundlagen (z. B. Routing, Switching, VLANs) sowie im Umgang mit Firewall-Technologien und IT-Sicherheitskonzepten. - Fundierte Erfahrung im Umgang mit modernen IT-Infrastrukturen auf Basis der Microsoft Cloud (Azure/M365). - Erste Erfahrung in der eigenständigen Übernahme von Teilprojekten oder Verantwortungsbereichen. - Gute Kenntnisse im Betrieb und in der Weiterentwicklung von IT-Systemlandschaften, idealerweise in einem mittelständischen oder projektgetriebenen Umfeld. - Eine strukturierte Arbeitsweise sowie ein gutes Verständnis für Zusammenhänge, Analyse und Lösungsentwicklung. - Die Fähigkeit, dich eigenständig in neue Technologien einzuarbeiten und diese sinnvoll in bestehende Strukturen zu integrieren. - Ein hohes Maß an Eigenverantwortung, Qualitätsbewusstsein und Lernbereitschaft. - Sehr gute Deutschkenntnisse in Wort und Schrift (mind. C1 Level). Benefits - Flexible Arbeitszeiten und die Möglichkeit remote zu arbeiten. - Entwicklungsmöglichkeiten inkl. Übernahme von Weiterbildungskosten. - Flache Hierarchien und kurze Entscheidungswege. - Individuelle Entfaltung und ein respektvolles Miteinander. - Offene Unternehmenskultur, angenehme Arbeitsatmosphäre & regelmäßige Teamevents. - Langfristige Perspektiven, betriebliche Altersvorsorge & Krankenzusatzversicherung (BKzV). - Mehr Work-Life-Balance durch eine Kooperation mit unserem Partner voiio. - Wahlweise Zuschuss zu Urban Sports Mitgliedschaft oder BVG-Ticket. - Inanspruchnahme von Rabatten über unseren Partner Corporate Benefits.

Germany
techUK logo

Business Administrator Apprentice

techUK

Championing tech's role in preparing and empowering the UK for what comes next and delivering a better future for all.

Administration4 days ago
Full TimeRemoteTeam 51-200Since 2002H1B No Sponsor

• Produce accurate records and documents including emails, correspondence, reports, and action logs • Maintain and update the CRM system and internal files, handling confidential information in compliance with GDPR and organisational procedures • Draft and review correspondence, prepare briefing materials, and support the production of accreditation panel documentation • Process and track administrative workflows, including scheduling, invoicing support, and purchase order handling • Identify opportunities to improve processes and implement more efficient ways of working across team activities • Act as a key point of contact for education and training providers throughout the accreditation process, delivering a responsive and professional service • Communicate effectively across multiple channels email, telephone, video call, and digital platforms representing Techskills with confidence • Liaise with internal and external stakeholders, including partners and suppliers, building and maintaining positive working relationships • Respond to queries from inside and outside the organisation, escalating appropriately where required • Coordinate and support the scheduling, administration, and logistics of accreditation panels and employer development groups, ensuring all parties are well-prepared and informed • Manage multiple concurrent tasks and deadlines, flagging risks and keeping stakeholders updated on progress • Organise meetings and events, take accurate minutes, and create and follow up on action logs • Support the planning and delivery of events, workshops, and partner meetings, including travel and logistics arrangements • Contribute to continuous improvement of processes and ways of working, making suggestions for how administrative services can be enhanced • Use Microsoft Office Suite and other relevant systems to write communications, create proposals, produce data analysis and maintain accurate records • Maintain and update databases and tracking systems, choosing the most appropriate IT tools for each task • Support the use of online meeting platforms and digital collaboration tools • Produce reports and analyse data using Excel to support decision-making and operational insight • Support internal teams with data collection and digital credentials issuance

United Kingdom
£27K / year