• Serve as the key Account Management team member on your book of business, working together with Account Executives and other solution line specialists to grow the customer’s adoption and loyalty across all aspects of the LeafLink platform • Be a trusted LeafLink partner to your book of business and help your customers become successful by demonstrating the opportunities to improve efficiency and bring down costs through LeafLink’s marketplace & financial service solutions • Take accountability for the success of your LeafLink customers, their satisfaction, and the value they get from LeafLink’s marketplace & financial service solutions by taking their perspective and business needs as priority • Constantly strive to expand your clients’ LeafLink usage and adoption through thoughtful outreach, training, customer check-ins, and meetings • Proficient in revenue retention through strategic relationship management and client engagement, while identifying and capitalizing on cross-selling and upselling opportunities to expand service offerings, drive revenue growth, and enhance customer satisfaction • Develop and manage multi-layer relationships with the cannabis industry’s largest sellers and brands, identifying potential new opportunities with partners and ensuring those relationships support key growth, monetization, and product initiatives of the company • Strive to meet your quarterly goals comprising of customer engagement & adoption metrics and your cross-sell and upsell quotas • Leverage data to identify gaps that retail clients may have in running their businesses as efficiently as possible on LeafLink, and act on providing solutions to help them improve • Become a LeafLink platform expert, following all new product releases and identifying high-priority updates to customers • Ensure client satisfaction and long-term loyalty, manage client expectations, and solicit and act on client feedback • Contribute to standardized customer engagement sequences as the key member of the client’s account team • Work closely with our Sales, Marketing, Product, and Support teams to deliver exceptional client experiences and be the true voice of the retail marketplace solution & financial services customer. • Track and follow up on high priority Product tickets to ensure timely resolution • Track all customer updates, status changes, and touchpoints through Salesforce CRM • Maximize usage of all Account Management tools to their full potential to support positive customer relationships • Identify opportunities to improve our current processes, tools, reporting, and documentation • Willingness to travel up to 25% of the time.

Role Description We are currently looking for a motivated Virtual Assistant with expertise in account management to join our client's team and take their operations to the next level. In this role, you will be responsible for performing various tasks, including: - Support the Marketing and Advertiser Services teams with daily account management and optimization tasks; - Build, manage, and grow relationships with publishers, affiliates, media buyers, emailers, and sub-networks to increase revenue and performance; - Identify opportunities to scale accounts through new offers, verticals, traffic sources, placements, and monetization strategies; - Monitor partner performance and campaign metrics including revenue, EPC, CTR, CVR, lead quality, and traffic quality to proactively optimize results; - Provide excellent and timely communication with partners via phone, email, IM, and direct contact; - Re-engage inactive or low-volume partners to restart and grow traffic; - Support partners with setup, tracking, postbacks, creative approvals, payouts, and compliance requirements; - Collaborate with internal teams to troubleshoot tracking or delivery issues and improve overall campaign performance; - Share partner feedback regarding offer performance, payouts, creatives, and market demand; - Maintain accurate account activity, notes, pipeline updates, and reporting within HubSpot/CRM systems; - Stay current on affiliate marketing trends, compliance updates, industry changes, and new monetization opportunities; - Foster a positive and professional team culture through reliability, collaboration, and initiative; Qualifications - Experience in affiliate marketing, performance marketing, lead generation, and/or account management; - Strong understanding of affiliate ecosystems including publishers, affiliates, advertisers, and sub-networks; - Experience working with traffic sources such as email, social, display, native, search, SMS, or lead generation; - Familiarity with CRM systems such as HubSpot; - Self-starter, motivated by performance and revenue; - Strong communicator, confident in phone and direct client conversations; - Ability to structure proposals and negotiate deal terms; - Excellent communication, presentation, problem-solving, and time management skills; Benefits - Work from home; - Payment in dollars per working hour (40-hour week); - Starting salary between $6 - $12 per hour depending on your experience, with room for raises based on performance; - A workplace that values its people; - Professional development opportunities to grow your career; - Be part of a supportive team that values your input and achievements; - Referral bonus: If you refer a candidate, you will receive a $50 bonus once they’re hired by one of our clients;

• Meet overall sales objectives (quota) both overall and for key growth products via demand generation within targeted geography. • Successfully launch new products, service offerings and generate new equipment leads. • Consistently demonstrate Solution Selling capabilities. • Build effective relationships with and service all targeted hospitals / personnel. • Develop and execute a Territory Business Plan / Resource Allocation per our expectations. • Meet field activity expectations including sales call activity and investment in medical education programs.

• Responsible for developing and implementing strategies to generate leads and increase referral business. • Builds and maintains relationships with referral partners. • Negotiates contracts, tracks and analyzes sales data to identify opportunities for growth. • Collaborates with other departments to ensure seamless referral processes and contribute to overall sales and revenue goals. • Partners with management to grow assigned territory new activation dollars. • Identifies the needs and preferences of the account and documenting in CRM. • Manages incoming phone calls by responding to requests and assisting with inquiries. • Resolves problems by clarifying issues, researching and exploring answers, and implementing solutions. • Compiles and analyzes statistics pertinent to company's business development program and makes recommendations. • Works with marketing, sales, and technology groups to implement business development strategy into specific initiatives. • Discusses customer needs, problems, or complaints. • Monitors competitor activity in accounts and implements strategies to maintain account ownership.