Modivcare

• Leads, mentors, and develops a team of DevOps engineers, SREs, and infrastructure engineers supporting Azure and on-premises environments. • Establishes performance expectations, career development plans, and technical standards for the infrastructure organization. • Fosters a culture of collaboration, accountability, innovation, and continuous improvement. • Partners with engineering, security, operations, and IT teams to align priorities and drive successful execution. • Oversees the architecture, deployment, and operational management of Microsoft Azure cloud environments. • Ensures high availability, scalability, security, and cost optimization across cloud infrastructure resources. • Defines and enforces best practices for Infrastructure as Code (IaC), CI/CD pipelines, and automation strategies. • Manages cloud networking, identity management, access controls, and compliance frameworks. • Leads management of infrastructure supporting on-premises data center systems in partnership with corporate IT and shared services teams. • Oversees compute, storage, virtualization, networking, and backup/recovery solutions. • Ensures seamless integration between cloud and on-premises systems within hybrid architecture environments. • Drives infrastructure modernization initiatives, including migration strategies and cloud adoption efforts. • Defines and implements enterprise DevOps strategies, tools, and operational frameworks. • Drives adoption of CI/CD pipelines, containerization technologies such as Docker, and orchestration platforms such as Kubernetes. • Promotes automation across provisioning, configuration management, monitoring, and incident response processes. • Leads adoption of AI tools and automation technologies to improve operational efficiency. • Improves system reliability through Site Reliability Engineering (SRE) practices including observability, SLIs/SLOs, and incident management. • Ensures robust monitoring, alerting, change management, and incident response processes, including participation in 24/7 on-call support for mission-critical systems. • Leads root cause analysis (RCA) activities and continuous improvement initiatives. • Establishes SLAs, SLIs, and SLOs aligned with business objectives and operational goals. • Ensures infrastructure security, compliance, patch management, and disaster recovery readiness. • Collaborates closely with engineering, product, security, operations, and IT leadership teams to achieve business objectives. • Communicates technical strategies, risks, and project updates to executive stakeholders. • Manages vendor relationships and evaluates tools, technologies, and infrastructure solutions.

Title: Revenue Cycle Coordinator Location: Remote, OH Job Description: Full time job requisition id JR103647 Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! This position is responsible for ensuring timely and accurate payment for services rendered, managing accounts receivable, verifying insurance coverage, and engaging in effective communication with payers, clients, and other stakeholders This role… - Monitors and manages accounts receivable, ensuring the timely collection of payments for services provided. - Reviews and analyzes outstanding accounts, identifying delinquent or unpaid invoices, and taking appropriate actions to resolve outstanding balances. - Utilizes electronic billing systems and software to track and update payment information, maintain accurate billing records, and generate reports as needed. - Collaborates with the billing team to ensure accurate and complete claim submissions, resolving any billing discrepancies or errors. - Verifies insurance coverage for clients, confirming eligibility, benefits, and any pre-authorization requirements. - Maintains updated records of insurance information, ensuring accuracy and completeness. - Supports the Revenue Cycle Management team with all efforts related to Revenue Cycle and billing, collections, and EVV. - Adapts to changes in work responsibilities as required with changing and shifting priorities and focus. - Monitors rejections from portals to ensure billing reprocessing is identified timely, including EVV where necessary. - Works as a liaison between the internal billing team, Central Operations and authorizations to correct errors and verify service. - Provides system updates, weekly audits and data entry support to correct errors so that the completed visits are eligible for billing. - Monitors AR related to service authorizations to ensure payment. - Troubleshoots any problems, concerns, difficulties with the system and communicates to Supervisor or Manager. - Follows SOX compliance within systems as outlined. - Watches for potential fraud to reduce incorrect billing. - Audits and validates all billing functions. - Updates and cross checks all billing procedure codes in the system. - Maintains and grows skillset in various tools utilized for billing. - Provides subject matter expertise in all systems utilized in the Revenue Cycle to aid in learning and process improvement. - Responds to billing inquiries from clients, insurance companies, and other relevant parties, addressing concerns, providing explanations, and resolving disputes in a timely manner. - Investigates and resolves billing discrepancies or claim denials, working closely with payers and the billing team to facilitate appropriate reimbursement. - Prepares regular reports on accounts receivable status, aging analysis, and collection efforts, presenting findings to the management team. - Maintains organized and accurate documentation of all collection activities, including communication logs, payment arrangements, and collections correspondence. - Stays up to date with relevant insurance regulations, billing guidelines, and industry changes, ensuring compliance with all applicable laws and regulations. - Adheres to privacy and confidentiality policies when handling sensitive financial and personal information. - Establishes and maintains positive and professional relationships with clients, insurance companies, and other stakeholders involved in the payment process. - Communicates with clients regarding their financial responsibilities, payment options, and any outstanding balances. - Participate in other projects or duties as assigned. We are interested in speaking to individuals with the following… - High School Diploma required. - Zero (0) plus years of experience. - Or equivalent combination of education and/or experience. - Familiarity with insurance verification, authorization, and claims submission processes. - Proficient knowledge of medical billing codes, including CPT and ICD-10. - Proficiency in using electronic billing systems and software. - Excellent attention to detail and accuracy. - Effective problem-solving and negotiation skills. - Strong written and verbal communication skills. - Ability to handle confidential and sensitive information with discretion. - Exceptional organizational and time management abilities. - Familiarity with HIPAA regulations and compliance. Salary: $19/hr This role is bonus eligible based on individual and company performance. Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. We value our team members and realize the importance of benefits for you and your family. Modivcare offers a comprehensive benefits package to include the following: - Medical, Dental, and Vision insurance - Employer Paid Basic Life Insurance and AD&D - Voluntary Life Insurance (Employee/Spouse/Child) - Health Care and Dependent Care Flexible Spending Accounts - Pre-Tax and Post --Tax Commuter and Parking Benefits - 401(k) Retirement Savings Plan with Company Match - Paid Time Off - Paid Parental Leave - Short-Term and Long-Term Disability - Tuition Reimbursement - Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

• Lead the administration and optimization of ADP Vantage and ADP Workforce Now platforms supporting core HR, payroll, benefits, and talent functions. • Develop and execute an HRIS roadmap aligned with organizational growth, HR strategy, regulatory requirements, and workforce needs. • Partner with HR leadership to ensure systems effectively support the full employee lifecycle (recruiting, onboarding, performance, compensation, and offboarding). • Collaborate with Payroll leadership to align HRIS capabilities with payroll operations and compliance priorities. • Evaluate system functionality and recommend enhancements, automation, and integrations to improve HR service delivery and employee experience. • Oversee daily HRIS operations supporting high-volume employee populations across multiple locations/states. • Ensure system performance, reliability, and timely resolution of HR, payroll, and employee-facing issues. • Maintain system configurations, workflows, business processes, and security roles across HR modules. • Coordinate with ADP, IT and third-party vendors on system updates, enhancements, and issue resolution. • Ensure HR systems effectively support key processes including recruiting, onboarding, job changes, compensation, performance management, and offboarding. • Partner with Talent Acquisition to optimize workflows and system utilization. • Improve employee and manager self-service capabilities and overall user experience. • Support organizational changes (restructures, acquisitions, expansions) within HR systems. • Ensure accuracy, consistency, and security of employee, organizational, and payroll-related data. • Develop and deliver HR, payroll, compliance, and workforce analytics reporting. • Partner with HR and executive leadership to provide insights on headcount, turnover, labor trends, and workforce planning. • Lead data audits and support regulatory reporting (ACA, EEO, and healthcare-specific requirements). • Act as a key partner to Payroll, ensuring seamless HRIS support for payroll processing cycles and data accuracy. • Troubleshoot system issues, conduct root cause analysis, and implement sustainable solutions. • Support benefits administration, open enrollment processes, and integrations with carriers and vendors. • Ensure accurate data flow between HRIS, payroll, timekeeping, and benefits systems. • Ensure compliance with HIPAA, ACA, FLSA, and other federal/state regulations impacting healthcare employers. • Maintain strong data governance, system security, and audit controls. • Support internal and external audits, including HR, payroll, and system controls. • Lead HRIS-related projects, including system implementations, upgrades, and integrations. • Partner with HR leaders to continuously improve processes, reduce manual work, and increase automation. • Manage timelines, stakeholders, and vendor relationships in a complex enterprise environment. • Provide guidance and training to HR, Payroll, and operational leaders. • Develop training materials and promote best practices for system usage across HR functions. • Serve as the subject matter expert (SME) for ADP Vantage and ADP Workforce Now capabilities.

• Provide support in the handling of all Human Resources (HR) activities for a defined group with an emphasis on employee relations, employee engagement and retention while improving efficiencies and customer support. • Coordinates, trains, and administers HR programs, processes, activities, and policies. • Participates and implements HR activities programs in partnership with corporate initiatives relating to leadership development, compensation, benefits, compliance, employee relations, training, and health and safety programs. • Assists with providing guidance for a defined group on a variety of subjects. • Supports compliance with state/federal employment laws, corporate HR policies, procedures, and guidelines. • Assists with implement of employee relations initiatives to create a positive work environment. • Responsible for the maintenance and timely/accurate data entry of employment records. • May provide thorough and timely employee benefits orientation and enrollment to new-hires and management training to new management staff. • Responsible for compliance with all state and federal employment laws. • Provides coaching and counsel to first line managers to strengthen and develop their own leadership skills. • Analyzes and assesses trends in turnover, worker’s compensation, employee grievances/EEOC charges, and other critical HR key performance indicators in order to recommend and implement improvement measures. • Supports a union-free environment of positive employee morale, job satisfaction, and positive attitude toward management and its’ goals and objectives. • Proactively identifies areas through which new or additional training could improve the competency of the management team and the employee’s understanding of company benefits.

Title: Authorizations Coordinator II Location: Remote, MA time type Full time job requisition id JR103616 Job Description: Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! MultiCultural Home Care - MA, a Modivcare Personal Care Service, is looking for an Authorizations Coordinator II. You will work closely with healthcare providers, insurance companies, and internal teams to ensure timely authorizations and help deliver seamless patient care. - Pay: $24 Hourly - Schedule:M-F 8:00AM-5:00PM EST You will... - Handle medical service authorizations from start to finish - Verify insurance coverage and determine what’s needed for approval - Work with insurance companies to secure and confirm authorizations - Review complex or specialized cases and identify requirements - Keep accurate, organized records of requests and approvals - Check patient eligibility regularly with insurance providers - Spot and resolve issues or delays in the authorization process - Partner with internal teams to ensure timely patient care - Look for ways to improve processes and increase efficiency - Support additional projects as needed We are excited to speak to someone with the following… - High school diploma or equivalent - 1+ years of insurance, billing, book-keeping, claims processing, or related field experience - Experience in a home care or home health setting - Experience working with Medicaid in Massachusetts required Our Mission: - To provide access to the care that matters for those who need it most Our Values: - Caring: We care about what we do and who we do it for. - Collaborative: We value the perspective and experience of all. - Dedicated: We are committed to making a real world impact. - Purposeful: We know our work has meaning. Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. We value our team members and realize the importance of benefits for you and your family. Modivcare offers a comprehensive benefits package to include the following: - Medical, Dental, and Vision insurance - Employer Paid Basic Life Insurance and AD&D - Voluntary Life Insurance (Employee/Spouse/Child) - Health Care and Dependent Care Flexible Spending Accounts - Pre-Tax and Post --Tax Commuter and Parking Benefits - 401(k) Retirement Savings Plan with Company Match - Paid Time Off - Paid Parental Leave - Short-Term and Long-Term Disability - Tuition Reimbursement - Employee Discounts (retail, hotel, food, restaurants, car rental and much more!) Modivcare is an Equal Opportunity Employer. - EEO is The Law - click here for more information - Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled - We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law.

• Develops and executes HR strategies in alignment with company objectives; participates as an active contributor with senior leadership. • Oversees Personal Care HR and provides visionary leadership to the team, cultivating a collaborative and high-performing culture. • Develops employee brand and value proposition ensuring it is aligned with overall company brand and value proposition. • Collaborates with business units to identify opportunities for organizational development. • Leads change management initiatives to support organizational growth and transformation. • Drives initiatives to enhance employee engagement, satisfaction, and retention. • Partners with HR Business Partners to address and resolve employee relations issues. • Provides advice and counsel on employee relation issues. • Manages and reports on employee relation issues and implement strategies to reduce such issues. • Identifies most appropriate HR metrics to track and analyze in order to support informed business and strategy decisions. • Partners with management team and respective internal organization groups to develop highly effective formal and informal employee communications program. • Leverages emerging technologies and other highly effective tools to capture integral data to support business and human capital decisions. • Drives the HR function to a level that is well respected by all internal clients as a service-oriented organization committed to support the business and all other functions. • Determines appropriate resourcing of staff in order to achieve goals and objectives. • Builds an effective senior leadership team through mentoring and formal education that focuses on management and project management principles. • Defines annual Key Performance Indicators aligned with corporate goals. • Directs and mentors senior leaders on performance gaps, career development opportunities, and strategies. • Directs and coaches senior leaders on all human resource related processes including onboarding, performance management, succession planning, employee relations, selection, terminations, compensation and rewards. • Accountable for strategic design, execution, and collective results along with others’ successful contributions. • Owns attainment of high employee satisfaction and retention; lead development of program and initiatives within group to attain high employee satisfaction. • Directs and influences change management initiatives to drive improvements and efficiencies cross-functionally. • Ability to direct and interact collaboratively and communicate effectively with external, internal customers, and stakeholders to address issues and ensure alignment across the organization to drive customer success. • Prepares and manages budget as assigned; analyzes variances and initiates corrective actions to maximize operational performance. • May lead projects and perform other duties as assigned. Occasional business travel may be required.

Title: Remote Retention and Recovery Specialist | $17.00 an Hour! Location: Remote Job Description: Full time job requisition id JR103542 Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! This position is responsible for interacting with clients and client representatives via phone, email and or mail to secure the return of company rental equipment. This includes receiving, investigating and responding to all customer inquiries regarding shipments, products and complaints. This role… - Interacts with external and internal customers in a professional, helpful and courteous manner. - Manages incoming phone calls by responding to requests and assisting with inquiries. - Resolves problems by clarifying issues; researching and exploring answers and alternative solutions. - Implements solutions to issues and /or escalates unresolved issues. - Answers client questions using scripted and non-scripted responses. - Records details of calls and messages. - Maintains access to, and security of, highly sensitive materials. - Refers client complaints to appropriate parties. - Maintains protocol information supplied from reference materials, memos, and training sessions. - Places outbound calls to clients and client representatives to discuss returning company equipment. - Recognizes, documents, and alerts manager of trends in calls and communications received. - Maintains detailed files for documentation. - Updates customer files, as warranted. - Attempts to convert clients who lose coverage through government agencies/third parties to private pay clients and persuades clients to reconsider cancellation. - Identifies root causes and recommends process improvements in order to prevent future problems. - Maintains project productivity and quality goals. - Participate in other projects or duties as assigned. We are interested in speaking to individuals with the following… - High School Diploma or GED required. - Zero (0) plus years of experience. - Or equivalent combination of education and/or experience. - Self-motivation and the ability to work independently and with teams. - Proficient in the use of Word, Excel, Outlook, and PowerPoint. - Excellent oral and written communication skills. - Proficient in managing multiple tasks as the same time. - Ability to work flexible hours and overtime when needed. Hourly Rate: $17.00 an Hour! Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. We value our team members and realize the importance of benefits for you and your family. Modivcare offers a comprehensive benefits package to include the following: - Medical, Dental, and Vision insurance - Employer Paid Basic Life Insurance and AD&D - Voluntary Life Insurance (Employee/Spouse/Child) - Health Care and Dependent Care Flexible Spending Accounts - Pre-Tax and Post --Tax Commuter and Parking Benefits - 401(k) Retirement Savings Plan with Company Match - Paid Time Off - Paid Parental Leave - Short-Term and Long-Term Disability - Tuition Reimbursement - Employee Discounts (retail, hotel, food, restaurants, car rental and much more!) Modivcare is an Equal Opportunity Employer. - EEO is The Law - click here for more information - Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled - We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law.

• Leads, mentors, and develops a team of software engineers through coaching, performance management, and career development planning • Fosters a culture of accountability, collaboration, innovation, and continuous improvement • Owns hiring, onboarding, succession planning, and overall team development • Promotes engineering excellence, quality standards, and operational rigor across the team • Guides architectural and design decisions to ensure scalable, reliable, and maintainable systems • Partners with senior engineers and architects to review system design, code quality, and technical strategies • Ensures adherence to secure coding practices, testing standards, and deployment processes • Balances technical debt reduction with delivery of new features and enhancements • Owns delivery commitments, ensuring milestones are achieved on time and with high quality • Plans and manages team capacity, roadmaps, and priorities aligned with business objectives • Identifies risks, dependencies, and trade-offs, communicating them proactively to stakeholders • Drives adoption of AI tools and best practices to improve development velocity • Continuously improves development processes and team effectiveness • Oversees operational support practices, including troubleshooting procedures and system reliability • Manages on-call rotations for mission-critical systems • Collaborates cross-functionally with Product, Design, QA, Security, Infrastructure, and Operations teams • Communicates technical concepts and delivery status to both technical and non-technical stakeholders

• Assists customers with transportation questions and concerns • Schedules, modifies, and cancels reservations as requested • Obtains and documents details of customer complaints and concerns • Ensures all relevant customer information is accurately documented • Attends all required meetings and adheres to company policies and procedures • Maintains acceptable attendance and punctuality standards • Ensures accurate trip data entry and documentation • Maintains a polite and courteous demeanor at all times • Demonstrates a strong commitment to producing high-quality work • Refers unresolved customer issues to the appropriate department for further investigation and resolution • Promotes a positive and collaborative working environment • Participates in additional projects and duties as assigned

• Drives strategic initiatives and explores best practices and solutions to enhance service delivery across all markets and transportation modes • Provides leadership, mentorship, and direction to senior leaders and teams, including staffing, performance management, and career development • Owns the transportation roadmap aligned with organizational vision and strategic priorities • Supports a culture of efficiency, accountability, and member-centric service delivery • Collaborates with field leadership and cross-functional teams to execute transportation initiatives • Engages internal departments to ensure alignment with strategic direction and organizational goals • Leverages systems and field data to deliver analytics and insights on business performance • Conducts in-depth data analysis to identify strengths, weaknesses, and opportunities in transportation service delivery • Provides market intelligence, competitive analysis, and consumer insights to inform strategy • Develops and communicates KPI strategies to drive field execution and account management success • Presents data-driven insights and recommendations to all levels of leadership to gain alignment and drive decision-making • Identifies opportunities through analytics and recommends actionable strategies with measurable outcomes • Compiles and delivers professional reports supporting both qualitative and quantitative findings • Recommends and implements process improvement initiatives and consults with executive leadership on transformation efforts • Leads change management initiatives to improve operational efficiency across the organization • Prepares and manages budgets, analyzes variances, and implements corrective actions • Ensures high employee satisfaction and retention through leadership development and engagement strategies • Directs collaboration with internal and external stakeholders to ensure alignment and customer success • May lead projects and perform other duties as assigned 20–30% travel may be required