Modivcare

• Assists customers with transportation questions and concerns • Schedules, modifies, and cancels reservations as requested • Obtains and documents details of customer complaints and concerns • Ensures all relevant customer information is accurately documented • Attends required meetings and adheres to company policies and procedures • Maintains acceptable attendance and punctuality standards • Ensures accurate trip data entry and documentation • Maintains a polite, professional, and courteous demeanor at all times • Demonstrates commitment to producing high-quality work • Refers unresolved customer grievances to appropriate departments for further investigation and resolution • Promotes a positive and collaborative working environment • Supports a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage • Participates in additional projects or duties as assigned

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly. • Provide compassionate customer support using scripted and non-scripted responses. • Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations. • Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy. • Communicate with empathy, respect, and patience to ensure a positive experience for our members. • Verify and update customer information in the system to ensure records are accurate. • Troubleshoot alarm systems and report issues to ensure timely maintenance. • Proactively inquire about and recommend preventative healthcare services to members. • Manage access to highly sensitive materials and maintain strict confidentiality. • Talk and type simultaneously while navigating multiple screens and systems efficiently. • Successfully complete new hire training and pass all required compliance testing. • Perform other duties as assigned.

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly. • Provide compassionate customer support using scripted and non-scripted responses. • Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations. • Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy. • Communicate with empathy, respect, and patience to ensure a positive experience for our members. • Verify and update customer information in the system to ensure records are accurate. • Troubleshoot alarm systems and report issues to ensure timely maintenance. • Proactively inquire about and recommend preventative healthcare services to members. • Manage access to highly sensitive materials and maintain strict confidentiality. • Talk and type simultaneously while navigating multiple screens and systems efficiently. • Successfully complete new hire training and pass all required compliance testing. • Perform other duties as assigned.

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly. • Provide compassionate customer support using scripted and non-scripted responses. • Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations. • Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy. • Communicate with empathy, respect, and patience to ensure a positive experience for our members. • Verify and update customer information in the system to ensure records are accurate. • Troubleshoot alarm systems and report issues to ensure timely maintenance. • Proactively inquire about and recommend preventative healthcare services to members. • Manage access to highly sensitive materials and maintain strict confidentiality. • Talk and type simultaneously while navigating multiple screens and systems efficiently. • Successfully complete new hire training and pass all required compliance testing. • Perform other duties as assigned.

• Own the product strategy and roadmap for the NEMT fulfillment orchestration and network automation platform. • Partner with engineering teams to translate complex operational and technical challenges into scalable product capabilities. • Lead product discovery efforts by working with operations, provider network teams, transportation partners, vendors, and clients to identify opportunities for automation and service improvement. • Define, prioritize, and deliver initiatives that improve fulfillment reliability, provider assignment, network performance, and operational efficiency. • Develop clear product requirements, user stories, business rules, acceptance criteria, and success metrics for complex automation and integration initiatives. • Partner with engineering and architecture teams to support API integrations, vendor platforms, rules engines, data flows, and fulfillment automation capabilities. • Collaborate with internal and external stakeholders to improve provider network performance, partner integrations, and transportation fulfillment workflows. • Analyze operational, network, and product performance data to identify trends, prioritize investments, and measure business outcomes. • Monitor product performance through key operational and technical metrics, including automation rates, assignment success, provider utilization, on-time performance, trip completion, API health, and operational exceptions. • Balance customer experience, operational performance, engineering capacity, technical feasibility, cost, and business priorities when developing and maintaining the product roadmap. • Lead cross-functional planning and prioritization activities across Product, Engineering, Operations, Data, Provider Network, and external vendor partners. • Support AI-enabled and specification-driven product delivery by providing clear product context, detailed requirements, measurable outcomes, and iterative delivery plans. • Drive change management activities that support successful product adoption across internal users, providers, vendors, and transportation partners. • Communicate product strategy, roadmap updates, risks, and business outcomes to leadership and key stakeholders. • Lead projects and perform other duties as assigned.

• Assists customers with transportation questions and concerns • Schedules, modifies, and cancels reservations as requested • Obtains and documents details of customer complaints and concerns • Ensures all relevant customer information is accurately documented • Attends required meetings and adheres to company policies and procedures • Maintains acceptable attendance and punctuality standards • Ensures accurate trip data entry and documentation • Maintains a polite, professional, and courteous demeanor at all times • Demonstrates commitment to producing high-quality work • Refers unresolved customer grievances to appropriate departments for further investigation and resolution • Promotes a positive and collaborative working environment • Supports a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage • Participates in additional projects or duties as assigned

Role Description Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! The Senior DevOps Engineer sets technical direction for secure, reliable, measurable, and auditable software and infrastructure delivery across multiple teams. The role leads delivery platform modernization, Pulumi-based Infrastructure as Code governance, release engineering standards, continuous integration and continuous delivery (CI/CD) governance, deployment safety, and developer enablement while applying AWS Well-Architected principles. - Leads and manages the DevOps team, ensuring alignment with organizational goals and objectives. - Oversees the design, implementation, and maintenance of DevOps processes and tools. - Collaborates with software development and IT operations teams to automate and streamline processes. - Fosters a culture of continuous improvement, collaboration, and innovation within the team and across the organization. - Ensures the security and compliance of DevOps practices. - Monitors and reports on key performance indicators (KPIs) related to DevOps processes. - Stays up to date on the latest industry trends, tools, and best practices, and evaluates their potential application to our processes. - Oversees incident management and resolution processes, ensuring that issues are addressed promptly and effectively. - May lead projects and perform other duties as assigned. - Determines appropriate resourcing of staff in order to achieve goals and objectives. - Builds an effective leadership team through mentoring and formal education that focuses on management and project management principles. - Defines annual Key Performance Indicators aligned with corporate goals. - Manages and mentors employees and/or managers on performance gaps, career development opportunities, and strategies. - Manages and coaches employees and/or managers on all human resource related processes including onboarding, performance management, succession planning, employee relations, selection, terminations, compensation and rewards. - Recognizes others’ contributions and shares credit for success. - Owns attainment of high employee satisfaction and retention; leads development of program and initiatives within group to attain high employee satisfaction. - Prepares and manages budget as assigned; analyzes variances and initiates corrective actions to maximize operational performance. Qualifications - Bachelor's degree in computer science, information technology, or a related field required. - Eight (8) plus years experience in DevOps or a related role. - Three (3) plus years leadership responsibility. - Experience with cloud platforms such as AWS, or Google Cloud. - Experience with deploying and maintaining a cloud-based microservice infrastructure. - Experience with infrastructure-as-code (IaC) and configuration management tools. - Or equivalent combination of education and/or experience. - Strong knowledge of DevOps principles, best practices, and tools (e.g., GitHub Actions, Docker, Kubernetes, Git, etc.) - Strong leadership and team management skills. - Strong problem-solving abilities and attention to detail. - Familiarity with agile methodologies and project management tools. Requirements - Salary: $140,000-$185,000 - This role is bonus eligible based on individual and company performance. Benefits - Medical, Dental, and Vision insurance - Employer Paid Basic Life Insurance and AD&D - Voluntary Life Insurance (Employee/Spouse/Child) - Health Care and Dependent Care Flexible Spending Accounts - Pre-Tax and Post-Tax Commuter and Parking Benefits - 401(k) Retirement Savings Plan with Company Match - Paid Time Off - Paid Parental Leave - Short-Term and Long-Term Disability - Tuition Reimbursement - Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Role Description Modivcare is looking for an experienced Customer Service Representative to join our team, serving as the first point of contact for members while resolving questions and concerns in an accurate and timely manner. This role supports members by coordinating transportation services, documenting interactions, and ensuring a positive experience that contributes to improved health outcomes. - Assists customers with transportation questions and concerns - Schedules, modifies, and cancels reservations as requested - Obtains and documents details of customer complaints and concerns - Ensures all relevant customer information is accurately documented - Attends required meetings and adheres to company policies and procedures - Maintains acceptable attendance and punctuality standards - Ensures accurate trip data entry and documentation - Maintains a polite, professional, and courteous demeanor at all times - Demonstrates commitment to producing high-quality work - Refers unresolved customer grievances to appropriate departments for further investigation and resolution - Promotes a positive and collaborative working environment - Supports a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage - Participates in additional projects or duties as assigned Qualifications - High School Diploma preferred - 0-2 years of contact center or customer service experience with high call volume and data entry preferred or equivalent combination of education and/or experience - Excellent customer service and interpersonal skills with the ability to work independently and as part of a team - Ability to quickly learn new technology and processes. Understand and follow complex instructions - Ability to accurately type at least 35 words per minute Requirements - MUST LIVE IN NEW JERSEY - Required Start date: 8/18/2026 - High-speed internet of at least 25 Mbps download and 5 Mbps upload (proof of speed test required) - Ability to directly hardwire to modem - Dedicated work area separated from other living spaces to ensure privacy of sensitive information - Ability to attend 100% of training and be on camera for the first 30 days of employment Benefits - Medical, Dental, and Vision insurance - Employer Paid Basic Life Insurance and AD&D - Voluntary Life Insurance (Employee/Spouse/Child) - Health Care and Dependent Care Flexible Spending Accounts - Pre-Tax and Post-Tax Commuter and Parking Benefits - 401(k) Retirement Savings Plan with Company Match - Paid Time Off - Paid Parental Leave - Short-Term and Long-Term Disability - Tuition Reimbursement - Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

• Supports Treasury and banking-related projects across the organization. • Identifies and recommends process improvements to enhance treasury operations and efficiencies. • Assists with execution of daily cash management activities, including payment processing. • Monitors and analyzes bank and merchant fees, including credit card and cash management expenses. • Monitors Dun & Bradstreet (D&B) activity and updates credit information as needed. • Compiles short-term and long-term cash forecasts and coordinates movement of excess cash between accounts and investments. • Serves as a Treasury liaison and point of contact for bank access and bank account management. • Assists with administration of company and corporate card programs. • Provides information and support related to internal and external audits and ensures compliance with cash management activities. • Initiates and administers wire transfers, ACH transactions, and book transfers. • Maintains positive and effective relationships with depository banking partners. • Supports corporate accounting, tax, financial planning, internal audit, and other departments as related to treasury transactions and entity structures. • Participates in additional projects and duties as assigned.

• Develops, maintains, and enhances NEMT pricing models for new business opportunities, renewals, repricing events, RFP responses, and contract amendments. • Analyzes contract terms and conditions to identify pricing implications, financial risks, reimbursement mechanics, service obligations, and margin impacts. • Collaborates with cross-functional teams to develop pricing proposals and financial models for clients. • Builds and maintains account-level and market-level income statement views that compare original pricing assumptions to monthly, quarterly, and year-to-date actual results, monitoring contract performance to ensure pricing and performance alignment. • Evaluates key financial and operational metrics by contract, market, and contract type. • Supports RFP pricing by translating operational requirements into financial assumptions, including staffing, transportation network needs, provider reimbursement, reporting requirements, implementation complexity, technology needs, service levels, and compliance obligations. • Analyzes pricing and profitability across various contract structures, including full-risk, shared-risk, fee-for-service, capitation, and ASO arrangements. • Identifies and evaluates cost drivers that impact pricing and margin performance. • Conducts advanced analysis of large and complex data sets to identify trends, utilization anomalies, margin leakage, and pricing opportunities. • Prepares pricing reports, variance analyses, executive summaries, dashboards, and presentations for senior management and cross-functional stakeholders. • Maintains accurate pricing databases, assumption libraries, model documentation, and data sources to support reporting, auditability, and repeatable processes. • Partners with Network and Operations teams to understand provider capacity, local market dynamics, transportation supply constraints, rate adequacy, and fair market cost drivers while supporting 'should cost' rate benchmarking. • Collaborates with Revenue Cycle and Encounters teams to understand claims, denials, payment reconciliation, encounter submission, and revenue integrity impacts on contract economics. • Recommends process improvements to optimize pricing workflows, data quality, model governance, reporting, and post-award feedback loops. • Stays current on NEMT, Medicaid, Medicare Advantage, managed care, healthcare transportation, regulatory requirements, and market dynamics that may influence pricing strategies. • Performs other duties and may lead projects as assigned.