• Develop programs that increase awareness, understanding, and adoption of ZoomInfo Talent Solutions across the broader ZoomInfo go-to-market organization. • Partner closely with sales leadership, overlays, account executives, account managers, and customer success teams to drive engagement and revenue opportunities. • Create and maintain the materials sellers use every day, including: Battlecards, One-pagers, Sales presentations, Competitive positioning, Discovery guides, Customer stories, Solution briefs. • Develop clear, differentiated messaging that helps both internal teams and external buyers understand the value of ZoomInfo Talent Solutions. • Ensure consistency across sales conversations, launches, campaigns, customer communications, and product experiences. • Lead internal launch readiness efforts for new products, features, and innovations. • Coordinate communication, training, enablement, and activation programs to drive adoption across the organization. • Own competitive intelligence programs and maintain battlecards, objection handling frameworks, and market insights that help sellers compete more effectively. • Develop customer stories, testimonials, and success narratives that strengthen sales conversations and support go-to-market efforts.

• Architect and lead the future of how our Go-To-Market (GTM) organization operates. In this role, you aren't just managing processes—you are redefining them. • Lead a high-performing team focused on the operational ceiling: identifying root causes of friction, designing enterprise-grade systemic fixes, and partnering deeply with executive stakeholders across RevOps, Systems, Data, and Enablement to drive behavioral changes that scale. • Shape our AI-integrated operations strategy. • Define and execute the multi-quarter strategy and vision for GTM Operational Excellence, aligning it with Remote’s overarching growth and revenue goals. • Hire, develop, and lead a high-performing team of operations managers and analysts. Act as a mentor and coach, fostering a culture of extreme ownership and continuous improvement. • Serve as the primary strategic partner to VP and C-level leaders across GTM, Systems, Product, and Finance to align operational initiatives with business priorities. • Oversee the strategy for Remote’s AI ticketing layer, automated knowledge bases, and AI agent tuning. Ensure our AI tech stack is optimized to maximize deflection rates and streamline GTM workflows. • Move beyond symptom management. Lead deep root-cause analyses on complex enterprise-level operational issues and collaborate with Systems/Engineering teams to ship scalable, permanent fixes. • Own the post-mortem process for major operational incidents, translating systemic vulnerabilities into robust, future-proof infrastructure improvements. • Establish and mature Remote’s global change management framework. Ensure high adoption rates for new GTM programs through comprehensive communication strategies, enablement alignment, and executive buy-in. • Own the KPIs that define operational health. Track, analyze, and present executive-level reports on core metrics including ticket volume reduction, AI deflection rates, cost-to-serve, mean time to resolution (MTTR), and change adoption velocity.

• Architect and lead the future of how our Go-To-Market (GTM) organization operates. • Redefine processes rather than just managing them. • Lead a high-performing team focused on the operational ceiling: identifying root causes of friction, designing enterprise-grade systemic fixes, and partnering deeply with executive stakeholders across RevOps, Systems, Data, and Enablement. • Shape our AI-integrated operations strategy. • Define and execute the multi-quarter strategy and vision for GTM Operational Excellence, aligning it with Remote’s overarching growth and revenue goals. • Hire, develop, and lead a high-performing team of operations managers and analysts.

Role Description As the Senior Manager, GTM Operational Excellence, you will architect and lead the future of how our Go-To-Market (GTM) organization operates. In this role, you aren't just managing processes—you are redefining them. At Remote, AI handles our operational floor (ticket resolution, knowledge retrieval, routine fixes). Your mission is to lead a high-performing team focused on the operational ceiling: - Identifying root causes of friction - Designing enterprise-grade systemic fixes - Partnering deeply with executive stakeholders across RevOps, Systems, Data, and Enablement to drive behavioral changes that scale You will have a seat at the table in shaping our AI-integrated operations strategy. Qualifications - Deep experience in BizOps, Strategy & Operations, or RevOps within a fast-growing SaaS environment, with at least 2–3 years of experience successfully managing and scaling high-performing teams. - A proven track record of building, scaling, and maturing GTM systems and processes from mid-stage growth through enterprise scale. - Deep working knowledge of Salesforce and complex GTM tech stacks (e.g., Enterprise CPQ, automated lead routing, complex compensation tooling). - A strong builder's mindset with hands-on experience leveraging AI tools, LLMs, and automation workflows to optimize business operations. - Exceptional written and verbal English communication skills, with a proven ability to distill complex operational challenges into clear, actionable executive narratives. - Prior experience working in a globally distributed, asynchronous environment is a strong plus. Requirements - Define and execute the multi-quarter strategy and vision for GTM Operational Excellence, aligning it with Remote’s overarching growth and revenue goals. - Hire, develop, and lead a high-performing team of operations managers and analysts. - Serve as the primary strategic partner to VP and C-level leaders across GTM, Systems, Product, and Finance. - Oversee the strategy for Remote’s AI ticketing layer, automated knowledge bases, and AI agent tuning. - Lead deep root-cause analyses on complex enterprise-level operational issues. - Own the post-mortem process for major operational incidents. - Establish and mature Remote’s global change management framework. - Own the KPIs that define operational health. Benefits - Work from anywhere - Flexible paid time off - Flexible working hours (we are async) - 16 weeks paid parental leave - Mental health support services - Stock options - Learning budget - Home office budget & IT equipment - Budget for local in-person social events or co-working spaces