Remote

• Partner with the Payroll Sales team to shape and execute go-to-market strategies that drive adoption and expand market share for Remote’s Global Payroll solution. • Serve as a subject matter expert on Global Payroll services, staying apprised of Remote product features and industry developments to provide clients and internal stakeholders with strategic, best practice guidance. • Communicate the value of Remote’s Global Payroll offering through demonstrations, proposals, and presentations tailored to client needs. • Partner with key internal stakeholders to develop and refine sales collateral, solution playbooks, and objection handling tools specific to the Global Payroll buyer journey. • Identify and translate key client business needs into a clear, actionable scope of work for handoff to the Implementation team. • Help educate the Solutions Consulting and Sales teams on the technical components, services, and value proposition of the Global Payroll solution to support more effective sales cycles with prospective clients. • Provide thoughtful, market-driven feedback to our Product teams to ensure our Global Payroll solutions effectively address customer needs and align with industry trends

• Partner with the Payroll Sales team to shape and execute go-to-market strategies that drive adoption and expand market share for Remote’s Global Payroll solution. • Serve as a subject matter expert on Global Payroll services, staying apprised of Remote product features and industry developments to provide clients and internal stakeholders with strategic, best practice guidance. • Communicate the value of Remote’s Global Payroll offering through demonstrations, proposals, and presentations tailored to client needs. • Partner with key internal stakeholders to develop and refine sales collateral, solution playbooks, and objection handling tools specific to the Global Payroll buyer journey. • Identify and translate key client business needs into a clear, actionable scope of work for handoff to the Implementation team. • Help educate the Solutions Consulting and Sales teams on the technical components, services, and value proposition of the Global Payroll solution to support more effective sales cycles with prospective clients. • Provide thoughtful, market-driven feedback to our Product teams to ensure our Global Payroll solutions effectively address customer needs and align with industry trends

• Partner with the Payroll Sales team to shape and execute go-to-market strategies that drive adoption and expand market share for Remote’s Global Payroll solution. • Serve as a subject matter expert on Global Payroll services, staying apprised of Remote product features and industry developments to provide clients and internal stakeholders with strategic, best practice guidance. • Communicate the value of Remote’s Global Payroll offering through demonstrations, proposals, and presentations tailored to client needs. • Partner with key internal stakeholders to develop and refine sales collateral, solution playbooks, and objection handling tools specific to the Global Payroll buyer journey. • Identify and translate key client business needs into a clear, actionable scope of work for handoff to the Implementation team. • Help educate the Solutions Consulting and Sales teams on the technical components, services, and value proposition of the Global Payroll solution to support more effective sales cycles with prospective clients. • Provide thoughtful, market-driven feedback to our Product teams to ensure our Global Payroll solutions effectively address customer needs and align with industry trends

Role Description This is an exciting opportunity to join Remote as a Solutions Consultant specializing in Global Payroll, and to make a meaningful impact in the evolving global employment landscape as part of our Go-To-Market Solutions Consulting team. - The Solutions Consulting Team at Remote acts as a strategic partner to both customers and internal teams, building trust and reinforcing confidence in the Remote partnership. - This global team brings expertise in HR strategy across Remote’s full suite of products and services, with a focus on enhancing customer engagement and driving commercial success. - As a Global Payroll Solutions Consultant, you will play a key role in the successful launch and long-term expansion of Remote’s Global Payroll offering, shaping go-to-market efforts and helping to deliver lasting value to our clients. Qualifications - Deep understanding of payroll service models, including multi-country and multi-state payroll processing, compliance requirements, tax filings, wage and hour regulations, and employee onboarding/offboarding. - Demonstrated experience consulting on global payroll processes, with a proven ability to apply consultative techniques to uncover client needs, foster strong relationships, and deliver strategic recommendations. - Strong sales acumen with a solid understanding of sales processes and cycles, ideally in a SaaS or tech-enabled service environment. - Excellent storytelling and communication skills—you can simplify and convey complex payroll concepts in a way that resonates with both HR and executive audiences. - Strong technical aptitude with the ability to learn, demonstrate, and analyze software solutions quickly. - Team player with the ability to work cross-functionally and drive collaboration in a distributed team environment. - Comfortable managing multiple priorities in a fast-paced, high-growth setting. - Ideally minimum 5+ years of relevant experience. - Professional certifications such as FPC, CPP, or relevant HR/payroll credentials (e.g., PHR, SHRM-CP) are a strong plus. - Knowledge or familiarity with competitive payroll products and payroll industry landscape is considered a strong plus. - Knowledge or familiarity with PEO service models also considered a strong plus. - Writes and speaks fluent English. - It's not required to have experience working remotely, but considered a plus. Requirements - Partner with the Payroll Sales team to shape and execute go-to-market strategies that drive adoption and expand market share for Remote’s Global Payroll solution. - Serve as a subject matter expert on Global Payroll services, staying apprised of Remote product features and industry developments to provide clients and internal stakeholders with strategic, best practice guidance. - Communicate the value of Remote’s Global Payroll offering through demonstrations, proposals, and presentations tailored to client needs. - Partner with key internal stakeholders to develop and refine sales collateral, solution playbooks, and objection handling tools specific to the Global Payroll buyer journey. - Identify and translate key client business needs into a clear, actionable scope of work for handoff to the Implementation team. - Help educate the Solutions Consulting and Sales teams on the technical components, services, and value proposition of the Global Payroll solution to support more effective sales cycles with prospective clients. - Provide thoughtful, market-driven feedback to our Product teams to ensure our Global Payroll solutions effectively address customer needs and align with industry trends. Benefits - Work from anywhere. - Flexible paid time off. - Flexible working hours (we are async). - 16 weeks paid parental leave. - Mental health support services. - Stock options. - Learning budget. - Home office budget & IT equipment. - Budget for local in-person social events or co-working spaces.

Role Description As a Mid-Market/Enterprise Customer Success Manager, you will act as a trusted advisor and advocate for our customers, taking full ownership of the entire customer lifecycle from initial onboarding to an established, long-term partnership. In this role, you will bring deep expertise in lifecycle management, with a sharp focus on driving customer retention, mitigating churn, and executing structured business reviews and success plans. - Proven track record of managing complex implementation projects for a medium-sized book of clients. - Ability to understand diverse client needs, identify growth opportunities, and deliver targeted solutions. - Exceptional, well-structured English communication skills for navigating, presenting, and building relationships with stakeholders. Qualifications - Extensive and proven experience as a Customer Success Manager. - Fluent written and spoken English. - Well-structured communication skills in speaking and writing. Requirements - Adaptive Portfolio Re-prioritization: Stays on top of a defined book of business despite high volume and constant change. - Rigorous Account Autonomy: Owns day-to-day customer outcomes end-to-end. - Structured Stakeholder Collaboration: Delivers responsive, clear, and timely communication to customers and internal partners. - Proactive Risk Mitigation: Identifies early churn signals and executes standard playbook mitigations. - Reliable Customer Care & Empathy: Builds deep customer trust through exceptional reliability and dedicated care. - AI-Driven Operational Efficiency: Leverages approved AI and automation tools to increase daily throughput and communication quality. - Account Leadership & Peer Contribution: Leads assigned accounts with a strong sense of personal ownership. - Commercial Growth Identification: Drives commercial impact by identifying expansion and cross-sell opportunities. Benefits - Work from anywhere. - Flexible paid time off. - Flexible working hours (async). - 16 weeks paid parental leave. - Mental health support services. - Stock options. - Learning budget. - Home office budget & IT equipment. - Budget for local in-person social events or co-working spaces.

• Own the vision, roadmap, architecture, and lifecycle for one or more GTM products and the business capabilities they enable. • Prioritize initiatives based on business value, customer needs, and strategic objectives while defining measurable product success metrics. • Own the long-term evolution of your product ecosystem, ensuring systems remain scalable, maintainable, and aligned with business strategy. • Evaluate and recommend build, buy and configure AI-driven solutions to deliver new capabilities while simplifying and consolidating the technology landscape. • Partner with cross-functional teams to translate business needs into scalable solutions, balancing stakeholder requests with long-term product direction. • Own governance, documentation, release planning, adoption, and ongoing product performance.

• Manage and resolve end-to-end employee exits across multiple international jurisdictions, prioritizing a superior offboarding experience for Remote's clients and their employees. • Provide sound guidance and manage clients' requests on various HR matters, including but not limited to termination, resignation and transfer procedures, employment contracts, and redundancy processes, ensuring legal compliance and best practices. • Lead and facilitate meetings with clients and external employees, including but not limited to workforce reduction consultation meetings, administrative hearings, negotiations in separations and settlements, providing guidance on terminations, and delivering termination outcomes. • Influence and negotiate positive outcomes in complex terminations, balancing multiple stakeholders with competing interests. • Liaise with and coordinate various internal and external stakeholders to ensure compliance in offboarding activities and audits, including but not limited to payroll, legal counsel, government bodies, and trade unions. • Draft, tailor and administer all termination and supplementary documents with accuracy and attention to detail, ensuring employee records are maintained with strict adherence to privacy and confidentiality regulations. • Process offboarding on Remote's internal HRIS platform, collaborating with various internal stakeholders, such as Customer Success, Legal, Payroll, Benefits, Time and Attendance, amongst other verticals, to ensure all aspects of the employee exit are administered correctly and promptly. • Be the subject-matter expert and respond to internal and external queries on all offboarding matters in conjunction with Lifecycle's internal stakeholders. • Navigate clients through Remote's Employee Relations resources and guides, helping them understand applicable policies and processes. • Conduct preliminary assessment of workplace concerns, identifying key facts and applicable local regulations. • Coordinate with internal and external stakeholders to ensure appropriate handling of employee relations matters. • Support clients in understanding progressive disciplinary approaches and documentation requirements. • Monitor ongoing employee relations cases, ensuring timely follow-up and coordination with relevant stakeholders. • Actively identify opportunities for and contribute to process improvements, automation, product development and overall customer and employee experience through the offboarding and employee relations processes.

• Respond, engage and qualify outbound leads and inquiries • Sourcing new sales prospects and reaching out to them to book appointments for Account Executives • Clearly communicating Remote's value propositions to prospects and learning about their needs to see if there’s a good fit • Providing support to Account Executive team as needed • Be responsible for educating and developing prospects leading to hand-off to sales teams • Create target prospects lists and penetrate key accounts • Cold call into prospects generated by variety of outside sources • Identify key players, researching and obtaining business requirements, and presenting solutions to begin sales cycle

• Perform EDD on customers across high risk industries, including review of relevant export control and licensing regulations • Improve due-diligence processes, documentation, and supporting systems (clarity + traceability) • Assist with regulatory changes; participate in cross-functional projects • Collaborate with internal stakeholders, business partners and second-line control functions • Lead continuous improvement around tooling, SOPs and policies • Contribute to specialist training and knowledge sharing • Stakeholder engagement to raise the profile of Compliance • Prepare data-driven internal management reports

• Act as a trusted advisor and advocate for our customers, building strong relationships to ensure retention and high-quality service delivery. • Manage the entire post-sale customer journey—from the initial onboarding phase to an established partnership. • Collaborate with Sales to align on customer expectations, monitor account health to proactively prevent churn and manage escalations, and identify valuable upselling and cross-selling opportunities. • Share direct customer feedback to continually improve our team processes.