Role Description We are looking for a Client Success Operations Manager to ensure seamless alignment between clients and the talent delivering work for them. You will be responsible for maintaining communication clarity, supporting team performance, and resolving operational challenges quickly and professionally. This position fits individuals with BPO or client-facing operations experience who enjoy balancing people leadership with structured workflow management. It's a mid-level role—more responsibility than a coordinator or team lead, but still below senior ops management. Key Responsibilities - Client Relationship Coordination - Act as a reliable point of contact for day-to-day client needs. - Conduct regular syncs to gather updates, clarify priorities, and set expectations. - Build trust through consistent communication and timely follow-ups. - Surface concerns early and provide clear, actionable recommendations. - Team Guidance & Coaching - Support talent with clarity on tasks, responsibilities, and expectations. - Provide coaching and guidance to improve performance and communication. - Track attendance, workload, and overall delivery quality. - Help new hires or transitioning staff get aligned quickly. - Workflow & Operations Oversight - Ensure all deliverables, tasks, and timelines remain on track. - Maintain and update SOPs as workflows evolve. - Identify operational risks or bottlenecks and escalate appropriately. - Collaborate with internal support teams to close gaps in service delivery. - Issue Resolution & Mediation - Anticipate potential misunderstandings and address them early. - De-escalate issues using balanced communication and objective reasoning. - Protect both client satisfaction and talent stability through fair handling. Qualifications - 2-5 years of experience in BPO operations, account management, or team lead/SME roles. - Proven ability in supervising talent or handling client requests. - Strong task management, organization, and documentation skills. - Ability to maintain structured workflows and follow-through. Apply here https://operationsarmy.com/application

ESSENTIAL DUTIES AND RESPONSIBILITIES Play an integral part in the client services process. Collaborate with our Client Services technical and Cyber Defense teams ensure the client’s needs are understood and the customer’s objectives are implemented.  Assist in managing client relationships by conducting monthly meetings, technical strategy sessions etc.,  Assist with cost and revenue analysis of assigned clients.  Foster meaningful relationships alongside delivering technical expertise to our clients.  Assist in addressing service challenges  Assist in providing strategic advisement for the clients' business objectives to ensure a progressive partnership.  Must have Autotask experience SUPERVISORY RESPONSIBILITIES No EDUCATION AND/OR WORK REQUIREMENTS  Associates degree in a related field or equivalent work experience is a must.  Bachelor’s degree preferred but not required  Microsoft, Cisco, VMware or other technical certifications a plus.  Excellent analytical skills with good verbal/written communication and negotiation skills.  Knowledge of technical services, preferably in the MSP and/or MSSP segment.  Functional experience in managing customer escalations and incident response  Qualified candidates need to be a self-starter and able to operate in a highly dynamic environment. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• Associates connect clients with language professionals to ensure projects achieve optimal results • Manage projects by pairing them with suitable transcribers • Oversee the progress of multiple transcription projects and deliver completed transcripts • Evaluate and manage the cost of resources to ensure maximum profitability of projects • Review completed transcription files against checklist and template guidelines

At InnerPlant, we are on a mission to transform farming by enabling crops to communicate directly with farmers. By tapping into plants immune systems, InnerPlant engineers crops that emit optical signals detectable as far away as space when under attack by disease, pests, or other stressors. We’re backed by leading industry and venture partners, including an alliance of North American farmers. InnerPlant is a place for people that believe they can make a difference and want to improve how decisions are made on the farm. Position Description: The Agronomy Services Representative will support the successful expansion of the CropVoice TM system in Iowa. The CropVoice system is a new technology that takes the guesswork out of farming by using InnerPlant’s proprietary biosensors to inform agronomic decisions regarding the presence of fungal stressors in the field. The Agronomy Services Representative will focus on introducing the technical components of the CropVoice system to farmers, retail partners, and contract researchers. The Agronomy Services Representative will work closely with product, biology and sales teams to provide information and guide decisions. The successful candidate thrives in a dynamic start-up atmosphere, takes initiative to move projects forward, and can work effectively with researchers and salespeople. While the position is remote, the selected candidate must be based in Iowa (a central Iowa location preferred) to manage the logistics of meeting with customers and researchers throughout the state. Key Responsibilities: - Educate and train growers, retail partners and other industry professionals on the benefits of the CropVoice system - Establish and maintain strong working relationships with retail agronomists, crop consultants and farmers - Build relationships with local research organizations and complete contracts with them to implement protocols and plots - Scout fields and plot locations during the growing season to understand local conditions including fungal and insect infestations on a regular basis - Collaborate with the sales team to support ag retailers and farmers by delivering agronomic insights, ensuring product adoption, and driving farmer success - Oversee field detection and remote sensing equipment to ensure proper installment, and the accuracy and reliability of data collected from our plots - Analyze experimental data and generate reports to inform decision making - Provide data and images from our plots to support the development of marketing materials - Ensure all operations comply with all regulations and safety standards Key Skills: - Strong working knowledge of agronomic practices for corn and soybean production including an understanding of fungicide modes of action - Ability to summarize and teach complex information to multiple different audiences - Strong organizational, problem solving and planning skills - Ability to work closely and collaboratively with multiple different groups of people including retailers, farmers, internal researchers and internal sales teams