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OpsArmy logo
OpsArmy

Screen top international talent, onboard, run payroll, and manage performance.

Client Success Operations Manager

Location

Worldwide

Posted

101 days ago

Salary

0

Seniority

Lead

No structured requirement data.

Job Description

Client Success Operations Manager

OpsArmy

Role Description We are looking for a Client Success Operations Manager to ensure seamless alignment between clients and the talent delivering work for them. You will be responsible for maintaining communication clarity, supporting team performance, and resolving operational challenges quickly and professionally. This position fits individuals with BPO or client-facing operations experience who enjoy balancing people leadership with structured workflow management. It's a mid-level role—more responsibility than a coordinator or team lead, but still below senior ops management. Key Responsibilities - Client Relationship Coordination - Act as a reliable point of contact for day-to-day client needs. - Conduct regular syncs to gather updates, clarify priorities, and set expectations. - Build trust through consistent communication and timely follow-ups. - Surface concerns early and provide clear, actionable recommendations. - Team Guidance & Coaching - Support talent with clarity on tasks, responsibilities, and expectations. - Provide coaching and guidance to improve performance and communication. - Track attendance, workload, and overall delivery quality. - Help new hires or transitioning staff get aligned quickly. - Workflow & Operations Oversight - Ensure all deliverables, tasks, and timelines remain on track. - Maintain and update SOPs as workflows evolve. - Identify operational risks or bottlenecks and escalate appropriately. - Collaborate with internal support teams to close gaps in service delivery. - Issue Resolution & Mediation - Anticipate potential misunderstandings and address them early. - De-escalate issues using balanced communication and objective reasoning. - Protect both client satisfaction and talent stability through fair handling. Qualifications - 2-5 years of experience in BPO operations, account management, or team lead/SME roles. - Proven ability in supervising talent or handling client requests. - Strong task management, organization, and documentation skills. - Ability to maintain structured workflows and follow-through. Apply here https://operationsarmy.com/application

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