Worldwide TechServices

• Manage Logistics, Depot, Purchasing, and Facilities activities • Provide leadership and direction to Logistics, Depot, Purchasing, and Facilities personnel • Oversee the support to Field operations on parts returns, warehouse management, field stocking locations and 3rd party vendors • Communicate with vendors to address facilities maintenance concerns • Coordinate with building management on lease renewals and space adjustments aligned with business requirements • Manage weekly time card approvals process • Manage in-warranty and out of warranty parts purchasing for clients • Plan, organize, and execute logistics support activities • Establish depot work priorities in order to manage workload. • Participate in task force reviews and coordinate with management and other departments to identify business needs and areas of improvement • Assist in the preparation of weekly, monthly, and quarterly reviews to evaluate performance against client expectations and needs • Prepare operational and management reports and maintain records • Assist in recruitment, hiring, and training efforts • Assist with communication for logistics/depot proposals and plans to clients • Other duties may be assigned to meet business needs to ensure successful operation

ESSENTIAL DUTIES AND RESPONSIBILITIES Play an integral part in the client services process. Collaborate with our Client Services technical and Cyber Defense teams ensure the client’s needs are understood and the customer’s objectives are implemented.  Assist in managing client relationships by conducting monthly meetings, technical strategy sessions etc.,  Assist with cost and revenue analysis of assigned clients.  Foster meaningful relationships alongside delivering technical expertise to our clients.  Assist in addressing service challenges  Assist in providing strategic advisement for the clients' business objectives to ensure a progressive partnership.  Must have Autotask experience SUPERVISORY RESPONSIBILITIES No EDUCATION AND/OR WORK REQUIREMENTS  Associates degree in a related field or equivalent work experience is a must.  Bachelor’s degree preferred but not required  Microsoft, Cisco, VMware or other technical certifications a plus.  Excellent analytical skills with good verbal/written communication and negotiation skills.  Knowledge of technical services, preferably in the MSP and/or MSSP segment.  Functional experience in managing customer escalations and incident response  Qualified candidates need to be a self-starter and able to operate in a highly dynamic environment. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.