OpsArmy

• Lead and oversee client operations and service delivery across multiple accounts • Manage and mentor team leads/managers, ensuring strong performance and accountability • Build, refine, and enforce scalable systems, processes, and workflows • Identify operational gaps early and implement proactive solutions • Drive continuous process improvement and efficiency across teams • Maintain high standards of client satisfaction and internal alignment • Act as a key point of contact for both clients and internal stakeholders • Step into day-to-day operations oversight as needed, especially during scaling phases • Bring structure and clarity in a fast-moving, startup-like environment

• Support implementation managers with operational/data-heavy workflows • Customer and item-level mapping across systems • Historical billing/revenue reconciliation • Data cleanup and validation • QA and exception handling • Spreadsheet-based reconciliation work • Assist with implementation operational workflows and documentation

Role Description This role will focus heavily on operational execution, financial data reconciliation, system mapping, QA, and implementation support workflows. The ideal candidate is highly detail-oriented, comfortable working with large datasets and spreadsheets, and able to navigate ambiguity in a fast-paced startup environment. This is not a traditional customer support or admin role. We are looking for someone who enjoys solving operational puzzles, cleaning messy data, and supporting complex implementation workflows behind the scenes. You will work closely with Implementation Managers to help reduce manual workload, improve turnaround times, and support scalable implementation operations as the company continues to grow rapidly. Qualifications - Strong Excel/data reconciliation skills - Experience with ERP/CRM/billing systems - Comfortable with messy financial data - Experience with NetSuite, Salesforce, Stripe, Chargebee, or similar tools - Background in implementation ops, rev ops, finance ops, billing ops, or SaaS operations - Strong attention to detail and QA mindset - Comfortable in startup environments and ambiguity - Able to follow logic/processes and ask smart questions Requirements - Support implementation managers with operational/data-heavy workflows - Customer and item-level mapping across systems - Historical billing/revenue reconciliation - Data cleanup and validation - QA and exception handling - Spreadsheet-based reconciliation work - Assist with implementation operational workflows and documentation Company Description

Role Description We are looking for a Healthcare Customer Support Specialist to manage the creation, tracking, and resolution of customer tasks within our records retrieval platform. This role is the primary point of contact between customers and the internal records team, responsible for requesting documents and information, relaying materials, and responding to customer comments and questions in real time. This is not a traditional support role. The system has significant nuances in how tasks are created, categorized, and resolved. The ideal candidate must quickly understand these nuances and communicate them clearly, ensuring customers are never asked for the same thing twice and tasks move forward efficiently. What You'll Do - Create and manage customer-facing tasks requesting specific documents, information, or actions. - Write clear, precise task descriptions, specifying exactly what is needed, why, and in what format. - Monitor and respond to customer comments promptly, resolving issues independently before escalating. - Relay documents and information between customers and internal teams, ensuring accuracy and avoiding duplication. - Track open tasks, follow up on outstanding items, and close completed work without prompting. - Identify inconsistencies (e.g., wrong addresses, mismatched names, duplicates) and flag or resolve them proactively. Qualifications - Exceptional written communication – messages must be clear, grammatically correct, and typo-free. - Extreme attention to detail – handling names, addresses, dates, and document types accurately is essential. - Independence and resourcefulness – ability to find answers using available tools and documentation before escalating. - Ability to handle ambiguity – make sound judgments in situations without a clear playbook and communicate reasoning clearly. - Concise, structured communication – document work with clear details: who, what, actions taken, and next steps. - Speed without sacrificing quality – tasks must move quickly without delays or oversight. - Experience in customer support, administrative coordination, or other detail-oriented roles. - Exposure to collections, billing follow-ups, or accounts receivable processes is highly preferred. Requirements - Excellent English writing skills (grammar, spelling, punctuation, clarity). - Comfortable using task management systems, Slack, and email for communication. - Ability to manage multiple tasks simultaneously without errors. - Reliable internet connection and availability during business hours. This Role Is Not For You If - You need manager approval for routine decisions. - You rely heavily on phone calls instead of written communication. - You struggle with grammar, spelling, or structured writing. - You write vague or incomplete notes requiring follow-ups. - You are uncomfortable researching answers independently before escalating.

Role Description This role will focus heavily on operational execution, financial data reconciliation, system mapping, QA, and implementation support workflows. The ideal candidate is highly detail-oriented, comfortable working with large datasets and spreadsheets, and able to navigate ambiguity in a fast-paced startup environment. This is not a traditional customer support or admin role. We are looking for someone who enjoys solving operational puzzles, cleaning messy data, and supporting complex implementation workflows behind the scenes. You will work closely with Implementation Managers to help reduce manual workload, improve turnaround times, and support scalable implementation operations as the company continues to grow rapidly. Qualifications - Strong Excel/data reconciliation skills - Experience with ERP/CRM/billing systems - Comfortable with messy financial data - Experience with NetSuite, Salesforce, Stripe, Chargebee, or similar tools - Background in implementation ops, rev ops, finance ops, billing ops, or SaaS operations - Strong attention to detail and QA mindset - Comfortable in startup environments and ambiguity - Able to follow logic/processes and ask smart questions Requirements - Support implementation managers with operational/data-heavy workflows - Customer and item-level mapping across systems - Historical billing/revenue reconciliation - Data cleanup and validation - QA and exception handling - Spreadsheet-based reconciliation work - Assist with implementation operational workflows and documentation Company Description

Role Description This role will focus heavily on operational execution, financial data reconciliation, system mapping, QA, and implementation support workflows. The ideal candidate is highly detail-oriented, comfortable working with large datasets and spreadsheets, and able to navigate ambiguity in a fast-paced startup environment. This is not a traditional customer support or admin role. We are looking for someone who enjoys: - Solving operational puzzles - Cleaning messy data - Supporting complex implementation workflows behind the scenes You will work closely with Implementation Managers to help reduce manual workload, improve turnaround times, and support scalable implementation operations as the company continues to grow rapidly. Qualifications - Strong Excel/data reconciliation skills - Experience with ERP/CRM/billing systems - Comfortable with messy financial data - Experience with NetSuite, Salesforce, Stripe, Chargebee, or similar tools - Background in implementation ops, rev ops, finance ops, billing ops, or SaaS operations - Strong attention to detail and QA mindset - Comfortable in startup environments and ambiguity - Able to follow logic/processes and ask smart questions Requirements - Support implementation managers with operational/data-heavy workflows - Customer and item-level mapping across systems - Historical billing/revenue reconciliation - Data cleanup and validation - QA and exception handling - Spreadsheet-based reconciliation work - Assist with implementation operational workflows and documentation Company Description

Role Description This role will focus heavily on operational execution, financial data reconciliation, system mapping, QA, and implementation support workflows. The ideal candidate is highly detail-oriented, comfortable working with large datasets and spreadsheets, and able to navigate ambiguity in a fast-paced startup environment. This is not a traditional customer support or admin role. We are looking for someone who enjoys solving operational puzzles, cleaning messy data, and supporting complex implementation workflows behind the scenes. You will work closely with Implementation Managers to help reduce manual workload, improve turnaround times, and support scalable implementation operations as the company continues to grow rapidly. Qualifications - Strong Excel/data reconciliation skills - Experience with ERP/CRM/billing systems - Comfortable with messy financial data - Experience with NetSuite, Salesforce, Stripe, Chargebee, or similar tools - Background in implementation ops, rev ops, finance ops, billing ops, or SaaS operations - Strong attention to detail and QA mindset - Comfortable in startup environments and ambiguity - Able to follow logic/processes and ask smart questions Requirements - Support implementation managers with operational/data-heavy workflows - Customer and item-level mapping across systems - Historical billing/revenue reconciliation - Data cleanup and validation - QA and exception handling - Spreadsheet-based reconciliation work - Assist with implementation operational workflows and documentation Company Description

Role Description We are hiring a Clinical Operations Manager to support a growing behavioral health organization. This is a role for someone who can step into a fast-moving environment, identify operational gaps, and improve systems without waiting for direction. You will work across intake, scheduling, recruiting, onboarding, credentialing, and compliance, helping leadership improve operational performance and build scalable systems. This is not a task-following role. You are expected to think critically, make decisions, and move work forward independently. What You’ll Be Responsible For - Identify inefficiencies across operational workflows and implement practical solutions - Improve intake, onboarding, scheduling, and operational coordination processes - Support recruiting workflows for clinical staff including hiring coordination - Maintain visibility across credentialing, licensing, and compliance tracking - Bring structure to areas where processes are inconsistent or unclear What Success Looks Like - Operational bottlenecks are proactively identified and resolved - Intake and scheduling workflows run smoothly without escalation - Processes become more efficient and scalable - Leadership can rely on you without constant follow-up Qualifications - Experience in behavioral health, ABA, healthcare operations, or multi-function service operations - Proven ability to work independently with minimal direction - Strong systems-thinking and problem-solving ability - Excellent organization, follow-through, and execution Important This role is not a fit for candidates who require step-by-step instructions or constant oversight.

• Manage recruiting workflows for BCBAs, RBTs, and clinical staff • Coordinate interviews, hiring pipelines, and onboarding processes • Support intake coordination, insurance verification, and scheduling alignment • Track credentialing, licensing, and compliance requirements • Maintain organized operational systems and documentation • Identify workflow gaps and help improve processes across teams

Role Description We’re hiring an ABA Operations Lead to help build and improve the operational backbone of a growing autism therapy practice. This is not a task-based role. You’ll be stepping into a fast-moving environment where you’re expected to figure things out, solve problems, and improve systems without constant direction. If you’ve worked in ABA and enjoy building structure in growing organizations, this role is for you. - Own and manage recruiting operations for clinical staff (BCBAs, RBTs) - Coordinate hiring, onboarding, and internal workflows - Support intake processes, insurance verification, and scheduling - Track credentialing and compliance requirements - Identify inefficiencies and implement better workflows - Help create structure across operations as the company grows Qualifications - Experience working in an ABA or healthcare operations environment - Strong ownership mindset — you take initiative without waiting for instructions - Ability to work independently and solve problems - Highly organized and detail-oriented - Fast learner with strong execution skills - Experience in startup or fast-growing environments is a plus Requirements - You identify problems before they become issues - Processes become more efficient and easier to manage - Hiring and onboarding run smoothly without bottlenecks - Teams rely on your systems to operate effectively - Leadership gains clarity and visibility into operations Company Description