Cadence

• Project Delivery Scoping - speak with clients about their language needs and agree on pricing and timelines • Delivery - ensure projects are delivered at or above client expectations • Bandwidth management - assist in balancing workload among your teammates • Team Management - Ensure new joiners are adequately trained • Team Management - Ensure ideas for team improvements are being generated, acted on, and documented • Network Management - Evaluate the talent utilized for your product on a quarterly basis • Network Management - Recruit to fill any gaps • Account Management - Be the POC for accounts that are frequent buyers of your product • Product Management - Evaluate the performance of your product on a monthly basis with quarterly forecasting

• Identify friction in our day-to-day operations and implement sustainable process improvements. • Build workflows that improve task routing, team accountability, and data hygiene. • Document and maintain internal processes using Notion. • Maintain internal trackers and dashboards using Google Sheets and lightweight scripting tools. • Help build and troubleshoot automations in Salesforce (e.g., Flows, validation rules) and Slack. • Use AI tools and no-code platforms to simplify manual tasks and reduce turnaround time. • Monitor project and task statuses across tools, and flag blockers or delays. • Organize updates for the BizOps team and ensure documentation stays current. • Assist with onboarding workflows, operational checklists, and quarterly planning prep.

• You will manage multiple projects per day. • Projects can begin and end on the same day or they can span several weeks. • You will speak with clients via email, phone, or WeChat about their needs. • You will work with colleagues to ensure the client’s expectations for quality, speed, and cost are met. • You will identify colleagues to assist based on the relevant time zones or regions for the project. • Your top responsibility is to identify the best linguist in our community for the client’s objective. • You will need to present that linguists’ experience in a relevant way for the project or you will need to recruit a new one if there isn’t an ideal match. • You will need to constantly evaluate profitability and client satisfaction. • You will need to sync up expectations between client(s) and linguist(s). • You may need to chaperone calls to ensure they begin successfully. • You will need to speak with clients after projects to make sure they are satisfied.

• Document translation is a core language service, requiring expertise in both the source and target languages. • Manage translation projects, ensuring client’s translation needs are met with precision and efficiency. • Project Scoping: Speak with clients about their translation needs; provide estimated turnaround time and quotation. • Execution & Delivery: Ensure translation quality and consistency; review and deliver translated files to clients within the deadline.

• Associates connect clients with language professionals to ensure projects achieve optimal results • Manage projects by pairing them with suitable transcribers • Oversee the progress of multiple transcription projects and deliver completed transcripts • Evaluate and manage the cost of resources to ensure maximum profitability of projects • Review completed transcription files against checklist and template guidelines

• Own features end-to-end — from idea to production • Write clean, scalable, maintainable code • Identify and fix performance and reliability bottlenecks • Work closely with product and ops to ship pragmatically, not perfectly