Role Description The Account Management organization is seeking a results-driven and people-focused leader to manage a team of Food and Beverage Account Managers. In this role, you will lead growth and retention efforts across a portfolio of Square's SMB F&B merchants, ensuring your team delivers consistent, high-quality customer engagement and measurable business outcomes. You will report directly to the Head of US SMB Account Management. As a team leader, you will empower a high-performing group of 10-12 Account Managers, driving results in revenue expansion, software adoption, and churn reduction. You'll foster a data-driven, mission-aligned culture while prioritizing coaching and team development. You will not be sitting on the sidelines; the role will require you to get deep into the work alongside your team. This is a cross-functional role where you will partner closely with Product, Operations, and Sales to ensure strong execution, share merchant feedback, and support our mission of Economic Empowerment. You Will: - Lead and develop a remote team of 10-12 Account Managers focused on growth and retention for SMB Food and Beverage merchants. - Drive measurable outcomes in upsell, retention, and customer satisfaction through strong pipeline management and consistent coaching. - Drive performance through structured 1:1s, pipeline reviews, accountability, and team cadences. - Partner cross-functionally to surface merchant insights, resolve escalations, and improve the overall customer experience. - Support leadership in executing team OKRs and implementing program improvements. - Identify enablement opportunities and reinforce best practices across the team. - Serve as a senior escalation point for complex or high-impact merchant situations. - Travel approximately once per quarter for team events or customer meetings. Qualifications - 8–10+ years of experience in Account Management, Sales, Business Development, or Marketing. - 3–5 years of direct people management experience in a quota-carrying or performance-driven environment. - Experience working with SMB or Mid-Market F&B businesses. - A track record of consistently exceeding revenue and retention goals. - Strong coaching skills with demonstrated ability to improve performance across a team. - Experience working cross-functionally to resolve issues and improve processes. - Excellent written and verbal communication skills. - Fluidity leveraging AI in day-to-day work and an all-around builder mentality. Requirements - Block takes a market-based approach to pay, and pay may vary depending on your location. - U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. - The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. - Zone A: ($180,000 - $270,000) - Zone B: ($167,400 - $251,200) - Zone C: ($158,400 - $237,600) - Zone D: ($149,400- $224,200) - Amounts listed above include target variable compensation. Benefits - Remote work. - Medical insurance. - Flexible time off. - Retirement savings plans. - Modern family planning.

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Strategic Account Management organization is looking for a tenured customer-facing professional to manage relationships with some of Square's largest sellers in the Food and Beverage vertical. The Strategic Account Management program establishes, retains, and grows Square's most valuable and engaged sellers. You will work with business owners and c-level executives to find creative ways for Square's first and third party ecosystem to solve their complex business needs across verticals and channels. You will enable sellers to grow with Square while serving as an upmarket seller advocate to product teams. The ideal candidate is a consistent over-performer on all key performance metrics in their current role. They engage customers and influence internal stakeholders through excellent storytelling, organization, and persistence. They are comfortable leveraging technical frameworks for product solutions and are strongly tuned into commerce trends. They consistently identify "mutual win" opportunities, while navigating complex projects and negotiations. They are driven by serving customers, can work independently, and thrive in ambiguous environments. The ideal candidate will reside within 50 miles of Seattle. You will: - Manage a book of 50 Strategic Food & Beverage Sellers in the Seattle area and across the West Coast - Grow account-based revenue via use-case expansion opportunities, cross-sell opportunities, and customized seller onboarding experiences - Serve as the voice of the upmarket seller with Product Teams - Act as a consultant and partner to high value restaurant sellers to accomplish their goals - Identify opportunities for technical Square solutions to address existing customer needs; project manage the execution of these technical solutions in collaboration with cross-functional teams - Partner with Strategic Account Executives on high-growth deals - Negotiate pricing for use-case expansion and retention of your sellers - Provide white glove client service and troubleshooting to ensure resolution of seller issues - Inform operations and program design for this segment at scale - Conduct quarterly business reviews with various stakeholders You have: - 5+ years of relevant Account Management experience - Experience Managing, retaining and growing a book of business - Consistent over-performance on key sales or customer success metrics - Remarkable discovery skills with customers based in genuine curiosity about their business - A technical solutioning framework, including the ability to conduct requirements gathering - Proven experience managing multiple projects internally with engineering, product and finance teams - Contract and/or pricing negotiations experience with external senior stakeholders - Excellent written and verbal communication skills - Creative and strategic problem solving capabilities, resolving issues and tackling opportunities with no playbook - Restaurant experience and/or F&B Technology experience preferred Pay Transparency: Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information. Zone A: ($135,200 - $202,800) Zone B: ($125,800 - $188,600) Zone C: ($119,000 - $178,400) Zone D: ($108,200 - $162,200) Amounts listed above include target variable compensation. Application Guidelines Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed. Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us here with hiring practice or data usage questions. Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.

• Driving revenue growth by developing strategic relationships and acquiring new dealership partners. • Working directly with dealer groups, fixed operations leaders, OEM stakeholders, and industry influencers. • Building and managing relationships with dealership groups, dealer principals, fixed operations leaders, OEM field teams, and industry partners. • Identifying, developing, and closing new business opportunities. • Creating and executing territory and account strategies. • Educating dealers and OEM partners on mobile service. • Representing Curbee at industry events, OEM meetings, 20 Groups, conferences, dealer associations, and partner events. • Collaborating with Marketing and Leadership on go-to-market initiatives. • Maintaining a consultative sales approach and helping prospects. • Traveling extensively throughout the region to develop relationships and uncover opportunities.

• The primary function of the Regional Account Manager position is to drive sales in targeted strategic accounts through consultative selling at the C-suite level, facilitating team pull through strategies and creating innovative solutions. • Maintain/uncover existing and new targeted customer call points, support TN initiatives, and share the team’s responsibilities to deliver upon designated sales goals and objectives. • Facilitate decision-making with Executive level customers and impact value-based care within Long-Term care facilities, Home Health Systems, and Mobile Wound Groups. • Interface with key account executives and key clinical stakeholders to secure favorable agreements and gain agreement for key brand initiatives. • Conduct consultative selling business meetings or presentations with targeted customer call points with the intent of driving change in practice and the way nutrition intervention is incorporated into patient care. • Initiate contact with and maintain relationships with the C-Suite and key clinical stakeholders. • Build and leverage relationships with key decision makers within targeted accounts to maintain, grow and gain business. • Coordinate and lead communication/collaboration among FSF in targeted accounts. • Maintain membership(s) in professional organizations and participate in key conferences or meetings for networking.