Role Description At Gallagher, we help businesses grow, communities thrive, and people prosper. As a global leader in insurance, risk management, and consulting services, we’re united by a commitment to excellence and a culture defined by The Gallagher Way. We’re looking for a Client Service Supervisor to lead a Personal Lines team that delivers high-quality, efficient service to clients. Reporting to the Client Service Director, you’ll play a key role in shaping the future of our branch by driving client satisfaction, retention, and operational success. In this role, you’ll lead a team of Client Service professionals, mentoring them through continuous learning and development. You’ll use your industry knowledge to improve client retention and satisfaction while ensuring our services deliver real value. By leveraging technology, you’ll enhance productivity and quality, and you’ll manage multiple priorities to keep projects on track. Your leadership will cultivate a culture of performance and continuous improvement, helping your team and our branch achieve its goals. Here’s what you’ll do: - Supervise and mentor a team of Client Service professionals, providing guidance, feedback, and support to help them grow and succeed. - Oversee the renewal process, ensuring timely and high-quality delivery of tailored solutions to clients. - Collaborate with the Branch Manager and Client Service Director to align team goals with branch strategy and operational success. - Identify opportunities to improve client retention and satisfaction by analyzing client needs and recommending additional services or coverage. - Conduct regular audits to ensure compliance with regulations and maintain high service standards. - Manage and maintain accurate client and policy data using Gallagher’s systems, ensuring all information is up-to-date and accessible. - Leverage Gallagher’s technology to streamline processes, enhance productivity, and deliver exceptional results. - Balance multiple priorities effectively, ensuring all tasks are completed on time and meet client and business expectations. Qualifications - Bachelor's degree with 5+ years client service and/or claims management experience OR High School degree/GED with 10+ years client service and/or claims management experience. - 1+ years supervisory experience, with a proven ability to mentor and develop team members. - A Property and Casualty Insurance License. - The ability to explain complex issues in simple terms and communicate effectively with clients and team members. - Experience designing and implementing productivity and service improvements is a plus. - A collaborative mindset and a commitment to delivering results. Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more...

• Serve as the primary point of contact for a defined portfolio of health system client's post-implementation. • Establish and maintain executive-level relationships with key stakeholders including CNOs, COOs, and VP-level operational leaders. • Conduct structured business reviews and strategic touchpoints that connect TeleTracking utilization data to client strategic priorities. • Proactively identify and escalate client risk signals before they become retention threats. • Monitor utilization metrics and workflow compliance across client accounts; drive corrective action when adoption lags. • Partner with clients to identify unrealized value from existing TeleTracking modules and develop structured adoption roadmaps. • Translate clinical and operational objective into measurable TeleTracking use cases with defined KPIs. • Document and communicate client outcomes to reinforce renewal and expansion conversations. • Own renewal accountability for your portfolio; forecast renewal risk and communicate pipeline status to leadership on a defined cadence. • Identify and qualify expansion opportunities including additional modules, sites, or enterprise agreements. • Partner with Sales and Strategic Accounts on upsell and cross-sell motion; provide credible client context that accelerates commercial decisions. • Maintain accurate account health records and opportunity tracking in Salesforce. • Coordinate resolution of complex client issues by engaging the right internal resources (Clinical, Support, Services, Product, and Engineering) with clear ownership and timelines. • Serve as a client advocate internally while maintaining credibility as a trusted advisor externally. • Manage escalations with a structured, documented approach; defined problem statements, accountability matrix, resolution milestones, and post-mortem summaries. • Maintain complete and current account documentation - stakeholder maps, health scores, open issues, contract details - accessible to all internal teams. • Collaborate with Implementation and Delivery teams during transitions to ensure continuity of client context and committed outcomes. • Provide structured feedback loops to product on client-reported gaps, friction points, and feature requests.

Partner Scheduling Representative Location: 300 Throckmorton, Ft. Worth, Texas, United States of America • Houston, TX, USA • Reno, NV, USA • Tampa, FL, USA Job Description At Veritext, we focus on the details – so legal teams can focus on the case. About the role: Providing our clients with exceptional service is the foundation of our business. In Partner Scheduling (Digital Solutions), you will be responsible for managing all aspects of scheduling independent contractors for proceedings while creating a positive experience for clients, both internal and external, prior to the proceeding taking place. What you'll get to do: - Assign all requested resources (independent contractors, our “partners”) by 3pm local time the day before the proceeding - Build and maintain relationships with and provide support to reporters, agencies, videographers, interpreters, etc. and all other outside vendors, as applicable - Be aware and knowledgeable of reporter skill set, geographic restrictions and schedule and assign to the appropriate work - Follow best practices for assigning Reporters to multiple days or other job specific nuances - Respond to all client requests received via email and/or phone queue in a timely, pleasant and professional manner - Provide assistance to reporters, videographers, as applicable (i.e., directions, my steno machine is broken, legal issues, etc.); escalate to appropriate Veritext colleague if necessary - Communicate professionally with clients, subcontractors and staff to ensure proper execution of all aspects of upcoming jobs are met - Resolve issues and escalate as needed to ensure prompt and accurate resolution The kind of teammate we’re looking for: - Customer service oriented with strong interpersonal skills and the ability to build relationships - Dedicated professional with the ability to respond to requests promptly and accurately - Must possess excellent written and verbal communication skills - Must be detail oriented, organized and be able to multi-task What’s in it for you: - Competitive compensation and total rewards package - Comprehensive medical, dental and vision insurance - Hybrid work structure (two days in the office, three days working remotely) - Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time) - Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more) - Matched 401(k) to help you save for your future - Pet insurance to help your pet(s) live a long and happy life - Flexible Spending Accounts (healthcare, dependent care, transit & parking) - Company-paid life insurance as well as short-term and long-term disability insurance - Learning and development opportunities to advance both personally and professionally - Veritext Summer Camp – a fun-filled culture building and learning experience - Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more! About Veritext: Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America. Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security ensures that Veritext clients have the best tools available and the confidence of working with the market leader. Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment. About this posting: Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range. Pay Type: Hourly Travel Required: No Hiring Min Rate 20.46 USD Hiring Max Rate 23.02 USD

• Serve as the strategic lead for new and existing client engagements, helping shape campaign success from initial discovery through onboarding, launch, and long-term growth planning • Focus on building strategic media plans, leading onboarding and client education, defining success metrics, and ensuring campaigns are positioned for success from the start • Act as a trusted advisor to clients and an internal strategic resource, partnering closely with Campaign Managers and Creative Optimization Specialists to align strategy, performance goals, and business outcomes • Lead discovery sessions to understand client goals, KPIs, audiences, and success metrics • Develop strategic media plans and campaign recommendations aligned to business objectives • Own the onboarding process and establish campaign success frameworks prior to launch • Create executive-ready presentations, campaign recommendations, and strategic business reviews • Support key client conversations, executive reviews, and growth planning discussions • Identify opportunities for campaign expansion and long-term partnership growth • Partner with Campaign Managers to ensure strategic alignment from planning through execution • Contribute to a culture of continuous improvement by identifying opportunities to improve workflows and client experiences