TeleTracking

• Serve as the primary point of contact for a defined portfolio of health system client's post-implementation. • Establish and maintain executive-level relationships with key stakeholders including CNOs, COOs, and VP-level operational leaders. • Conduct structured business reviews and strategic touchpoints that connect TeleTracking utilization data to client strategic priorities. • Proactively identify and escalate client risk signals before they become retention threats. • Monitor utilization metrics and workflow compliance across client accounts; drive corrective action when adoption lags. • Partner with clients to identify unrealized value from existing TeleTracking modules and develop structured adoption roadmaps. • Translate clinical and operational objective into measurable TeleTracking use cases with defined KPIs. • Document and communicate client outcomes to reinforce renewal and expansion conversations. • Own renewal accountability for your portfolio; forecast renewal risk and communicate pipeline status to leadership on a defined cadence. • Identify and qualify expansion opportunities including additional modules, sites, or enterprise agreements. • Partner with Sales and Strategic Accounts on upsell and cross-sell motion; provide credible client context that accelerates commercial decisions. • Maintain accurate account health records and opportunity tracking in Salesforce. • Coordinate resolution of complex client issues by engaging the right internal resources (Clinical, Support, Services, Product, and Engineering) with clear ownership and timelines. • Serve as a client advocate internally while maintaining credibility as a trusted advisor externally. • Manage escalations with a structured, documented approach; defined problem statements, accountability matrix, resolution milestones, and post-mortem summaries. • Maintain complete and current account documentation - stakeholder maps, health scores, open issues, contract details - accessible to all internal teams. • Collaborate with Implementation and Delivery teams during transitions to ensure continuity of client context and committed outcomes. • Provide structured feedback loops to product on client-reported gaps, friction points, and feature requests.

• Drive net-new logo acquisition and expansion across large U.S. health systems—owning territory strategy from target list to close. • Build pipeline through proactive outbound: prospecting, multi-threading, cold/warm outreach, partner/channel leverage, and executive networking. • Run a metrics-driven sales motion: pipeline coverage, stage conversion, close plans, and accurate forecasting—consistently delivering against aggressive targets. • Lead sharp discovery and qualification (pain, impact, access to power, timeline, budget) to determine if and how we win. • Translate operational friction into an outcome-driven business case (capacity, staffing productivity, patient flow, financial performance) and tie it to executive priorities. • Orchestrate complex, multi-stakeholder sales cycles—multi-threading from C-suite to operational leaders, building close plans, managing risk, and negotiating to signature. • Compete to win—handle objections, differentiate vs. status quo and competitors, and create urgency that moves deals forward. • Earn and expand relationships with C-suite and senior executives (CEO, CNO, COO, CIO, CDO, CMO) to unlock access, sponsorship, and decisions. • Lead executive meetings that land a point of view, quantify impact, and align on a mutual action plan toward purchase. • Connect TeleTracking to what leaders measure: patient experience, throughput, labor efficiency, capacity, and financial performance—then drive to decision. • Lead the internal deal team (product, delivery, analytics, marketing, leadership) to scope solutions, build proposals, and remove obstacles to close. • Create clarity and urgency internally—set next steps, owners, and timelines; influence without authority to keep deals moving. • Bring crisp field intelligence—competitive insights, buyer objections, and win/loss learnings—to sharpen messaging and product direction. • Track healthcare industry trends including value‑based care, payer dynamics, regulatory shifts, and competitive movements. • Turn market intelligence into actionable strategies that sharpen TeleTracking’s competitive position.

• Provide expert level patient flow consultation to health system executives, clinicians, and operational teams throughout project lifecycles, including post-delivery. • Collect and analyze workflow data, assess organizational implementation readiness. • Manage project deliverables, timelines, and stakeholder relationships in alignment with company policies. • Facilitate detailed workflow design sessions with cross-functional teams, document process changes, and align training strategies with stakeholder needs. • Translate process changes into system build configurations and settings. • Conduct workflow validation sessions to evaluate organizational readiness for change. • Serve as a key interface with senior client executives. • Act as a subject matter expert for leadership, collaborating on process and software improvement initiatives. Mentor Workflow Consultants and Application Specialists.