• Serve as the primary point of contact for a defined portfolio of health system client's post-implementation. • Establish and maintain executive-level relationships with key stakeholders including CNOs, COOs, and VP-level operational leaders. • Conduct structured business reviews and strategic touchpoints that connect TeleTracking utilization data to client strategic priorities. • Proactively identify and escalate client risk signals before they become retention threats. • Monitor utilization metrics and workflow compliance across client accounts; drive corrective action when adoption lags. • Partner with clients to identify unrealized value from existing TeleTracking modules and develop structured adoption roadmaps. • Translate clinical and operational objective into measurable TeleTracking use cases with defined KPIs. • Document and communicate client outcomes to reinforce renewal and expansion conversations. • Own renewal accountability for your portfolio; forecast renewal risk and communicate pipeline status to leadership on a defined cadence. • Identify and qualify expansion opportunities including additional modules, sites, or enterprise agreements. • Partner with Sales and Strategic Accounts on upsell and cross-sell motion; provide credible client context that accelerates commercial decisions. • Maintain accurate account health records and opportunity tracking in Salesforce. • Coordinate resolution of complex client issues by engaging the right internal resources (Clinical, Support, Services, Product, and Engineering) with clear ownership and timelines. • Serve as a client advocate internally while maintaining credibility as a trusted advisor externally. • Manage escalations with a structured, documented approach; defined problem statements, accountability matrix, resolution milestones, and post-mortem summaries. • Maintain complete and current account documentation - stakeholder maps, health scores, open issues, contract details - accessible to all internal teams. • Collaborate with Implementation and Delivery teams during transitions to ensure continuity of client context and committed outcomes. • Provide structured feedback loops to product on client-reported gaps, friction points, and feature requests.

Partner Scheduling Representative Location: 300 Throckmorton, Ft. Worth, Texas, United States of America • Houston, TX, USA • Reno, NV, USA • Tampa, FL, USA Job Description At Veritext, we focus on the details – so legal teams can focus on the case. About the role: Providing our clients with exceptional service is the foundation of our business. In Partner Scheduling (Digital Solutions), you will be responsible for managing all aspects of scheduling independent contractors for proceedings while creating a positive experience for clients, both internal and external, prior to the proceeding taking place. What you'll get to do: - Assign all requested resources (independent contractors, our “partners”) by 3pm local time the day before the proceeding - Build and maintain relationships with and provide support to reporters, agencies, videographers, interpreters, etc. and all other outside vendors, as applicable - Be aware and knowledgeable of reporter skill set, geographic restrictions and schedule and assign to the appropriate work - Follow best practices for assigning Reporters to multiple days or other job specific nuances - Respond to all client requests received via email and/or phone queue in a timely, pleasant and professional manner - Provide assistance to reporters, videographers, as applicable (i.e., directions, my steno machine is broken, legal issues, etc.); escalate to appropriate Veritext colleague if necessary - Communicate professionally with clients, subcontractors and staff to ensure proper execution of all aspects of upcoming jobs are met - Resolve issues and escalate as needed to ensure prompt and accurate resolution The kind of teammate we’re looking for: - Customer service oriented with strong interpersonal skills and the ability to build relationships - Dedicated professional with the ability to respond to requests promptly and accurately - Must possess excellent written and verbal communication skills - Must be detail oriented, organized and be able to multi-task What’s in it for you: - Competitive compensation and total rewards package - Comprehensive medical, dental and vision insurance - Hybrid work structure (two days in the office, three days working remotely) - Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time) - Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more) - Matched 401(k) to help you save for your future - Pet insurance to help your pet(s) live a long and happy life - Flexible Spending Accounts (healthcare, dependent care, transit & parking) - Company-paid life insurance as well as short-term and long-term disability insurance - Learning and development opportunities to advance both personally and professionally - Veritext Summer Camp – a fun-filled culture building and learning experience - Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more! About Veritext: Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America. Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security ensures that Veritext clients have the best tools available and the confidence of working with the market leader. Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment. About this posting: Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range. Pay Type: Hourly Travel Required: No Hiring Min Rate 20.46 USD Hiring Max Rate 23.02 USD

• Serve as the strategic lead for new and existing client engagements, helping shape campaign success from initial discovery through onboarding, launch, and long-term growth planning • Focus on building strategic media plans, leading onboarding and client education, defining success metrics, and ensuring campaigns are positioned for success from the start • Act as a trusted advisor to clients and an internal strategic resource, partnering closely with Campaign Managers and Creative Optimization Specialists to align strategy, performance goals, and business outcomes • Lead discovery sessions to understand client goals, KPIs, audiences, and success metrics • Develop strategic media plans and campaign recommendations aligned to business objectives • Own the onboarding process and establish campaign success frameworks prior to launch • Create executive-ready presentations, campaign recommendations, and strategic business reviews • Support key client conversations, executive reviews, and growth planning discussions • Identify opportunities for campaign expansion and long-term partnership growth • Partner with Campaign Managers to ensure strategic alignment from planning through execution • Contribute to a culture of continuous improvement by identifying opportunities to improve workflows and client experiences

• As a Client Partner Lead for the Manufacturing & Multi-industries segment, you will own the strategy, revenue goals, and client relationships across your portfolio. • You’ll build and maintain long-term partnerships, ensure client satisfaction, and drive account growth. • In this role, you’ll guide a team of Client Partners, supporting them in developing account strategies, sharing industry insights, and meeting performance goals in line with Accesa’s 5-star customer experience standards. • Working cross-functionally with Sales, Marketing, Delivery, Presales, Legal, and Finance, you’ll help shape the strategic direction of our initiatives in the Manufacturing & Multi-industries space. • Define and drive the Manufacturing & multi-industries vertical strategy, aligning with market trends, regulations, and technologies. • Act as a thought leader, representing Accesa in external forums and shaping industry positioning. • Own strategic client relationships, ensuring proactive communication, issue resolution, and strategic alignment. • Develop and maintain client plans that focus on long-term growth, cross-sell/upsell opportunities, and pipeline management. • Oversee sales and proposal development, ensuring offers are aligned with client needs, profitability targets, and compliance. • Partner with Delivery to manage project scope, pricing, and overall account profitability. • Lead and coach a team of Client Partners, building capabilities in strategic account management and consultative selling. • Drive performance through clear goals, feedback cycles, and professional development. • Manage budgets, ensure accurate CRM reporting, and foster a data-driven approach to decision-making and forecasting. • Implement continuous improvement based on client feedback and internal evaluations. • Monitor and improve client satisfaction metrics, facilitating executive-level reviews and governance sessions.