Veritext Legal Solutions

Partner Scheduling Representative Location: 300 Throckmorton, Ft. Worth, Texas, United States of America • Houston, TX, USA • Reno, NV, USA • Tampa, FL, USA Job Description At Veritext, we focus on the details – so legal teams can focus on the case. About the role: Providing our clients with exceptional service is the foundation of our business. In Partner Scheduling (Digital Solutions), you will be responsible for managing all aspects of scheduling independent contractors for proceedings while creating a positive experience for clients, both internal and external, prior to the proceeding taking place. What you'll get to do: - Assign all requested resources (independent contractors, our “partners”) by 3pm local time the day before the proceeding - Build and maintain relationships with and provide support to reporters, agencies, videographers, interpreters, etc. and all other outside vendors, as applicable - Be aware and knowledgeable of reporter skill set, geographic restrictions and schedule and assign to the appropriate work - Follow best practices for assigning Reporters to multiple days or other job specific nuances - Respond to all client requests received via email and/or phone queue in a timely, pleasant and professional manner - Provide assistance to reporters, videographers, as applicable (i.e., directions, my steno machine is broken, legal issues, etc.); escalate to appropriate Veritext colleague if necessary - Communicate professionally with clients, subcontractors and staff to ensure proper execution of all aspects of upcoming jobs are met - Resolve issues and escalate as needed to ensure prompt and accurate resolution The kind of teammate we’re looking for: - Customer service oriented with strong interpersonal skills and the ability to build relationships - Dedicated professional with the ability to respond to requests promptly and accurately - Must possess excellent written and verbal communication skills - Must be detail oriented, organized and be able to multi-task What’s in it for you: - Competitive compensation and total rewards package - Comprehensive medical, dental and vision insurance - Hybrid work structure (two days in the office, three days working remotely) - Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time) - Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more) - Matched 401(k) to help you save for your future - Pet insurance to help your pet(s) live a long and happy life - Flexible Spending Accounts (healthcare, dependent care, transit & parking) - Company-paid life insurance as well as short-term and long-term disability insurance - Learning and development opportunities to advance both personally and professionally - Veritext Summer Camp – a fun-filled culture building and learning experience - Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more! About Veritext: Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America. Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security ensures that Veritext clients have the best tools available and the confidence of working with the market leader. Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment. About this posting: Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range. Pay Type: Hourly Travel Required: No Hiring Min Rate 20.46 USD Hiring Max Rate 23.02 USD

Title: Partner Scheduling Representative Location: Mount Pleasant United States Hybrid Job Description: Veritext is the global leader in legal litigation and deposition solutions providing the most skilled court reporters, advanced technology and unparalleled service to help our clients achieve successful outcomes anytime and anywhere! Overview: Providing our clients with exceptional service is the foundation of our business. In Partner Scheduling (Digital Solutions), you will be responsible for managing all aspects of scheduling independent contractors for proceedings while creating a positive experience for clients, both internal and external, prior to the proceeding taking place. What you'll do: - Assign all requested resources (independent contractors, our "partners") by 3pm local time the day before the proceeding - Build and maintain relationships with and provide support to reporters, agencies, videographers, interpreters, etc. and all other outside vendors, as applicable - Be aware and knowledgeable of reporter skill set, geographic restrictions and schedule and assign to the appropriate work - Follow best practices for assigning Reporters to multiple days or other job specific nuances - Respond to all client requests received via email and/or phone queue in a timely, pleasant and professional manner - Provide assistance to reporters, videographers, as applicable (i.e., directions, my steno machine is broken, legal issues, etc.); escalate to appropriate Veritext colleague if necessary - Communicate professionally with clients, subcontractors and staff to ensure proper execution of all aspects of upcoming jobs are met - Resolve issues and escalate as needed to ensure prompt and accurate resolution Who you are: - Customer service oriented with strong interpersonal skills and the ability to build relationships - Dedicated professional with the ability to respond to requests promptly and accurately - Must possess excellent written and verbal communication skills - Must be detail oriented, organized and be able to multi-task Benefits: - Competitive compensation and total rewards package - Comprehensive medical, dental and vision insurance - Hybrid work structure (two days in the office, three days working remotely) - Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time) - Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more) - Matched 401(k) to help you save for your future - Pet insurance to help your pet(s) live a long and happy life - Flexible Spending Accounts (healthcare, dependent care, transit & parking) - Company-paid life insurance as well as short-term and long-term disability insurance - Learning and development opportunities to advance both personally and professionally - Veritext Summer Camp - a fun-filled culture building and learning experience - Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more! Veritext is committed to cultivating a vibrant community based on collaboration, innovation, creativity and belonging where every individual, regardless of background, identity, or experience, feels valued, respected, and empowered. At Veritext, these differing perspectives are not only accepted but celebrated. We embrace diversity, equity and inclusion and aim to employ qualified individuals of the greatest ability without discriminating based on race, color, religion, national origin, age, sex, physical or mental disability, medical condition (including pregnancy), gender identity or expression, sexual orientation, marital status, veteran status, or any other legally protected group status. Simultaneously, our dedication to sustainability, transparency, responsible environmental stewardship, and meaningful social engagement aims to create long-term value for our employees, clients, partners, and communities while contributing to a more resilient and equitable future. Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S

Title: Client Scheduling Representative/Associate Location: Reno United States Salary Range:$17.81 To $20.00 Hourly Job Description: At Veritext, we focus on the details - so legal teams can focus on the case. About the role: Providing our clients with exceptional service is the foundation of our business. In Client Scheduling (Corporate Services), you will be responsible for scheduling meetings and depositions, responding to inquiries and providing our clients with state-of-the-art products and services that will meet their needs. What you'll get to do: - Respond to all client requests received via email and/or phone queue in a timely, pleasant and professional manner - Schedule proceedings in our proprietary software ensuring complete, accurate and consistent information - Assign appropriate resources (reporters, videographers, interpreters) with technology to match client needs on jobs - Confirm assignments for the next business day - Build and maintain relationships with and provide support to reporters, agencies, videographers, interpreters, etc. and all other outside vendors, as applicable - Provide assistance to reporters, videographers, as applicable (i.e., directions, my steno machine is broken, legal issues, etc.); escalate to appropriate Veritext colleague if necessary - Communicate professionally with clients, subcontractors and staff to ensure proper execution of all aspects of upcoming jobs are met - Resolve issues and escalate as needed to ensure prompt and accurate resolution The kind of teammate we're looking for: - Customer service oriented with strong interpersonal skills - Dedicated professional with the ability to respond to requests promptly and accurately - Must possess excellent written and verbal communication skills - Must be detail oriented, organized and be able to multi-task What's in it for you: - Competitive compensation and total rewards package - Comprehensive medical, dental and vision insurance - Hybrid work structure (two days in the office, three days working remotely) - Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time) - Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more) - Matched 401(k) to help you save for your future - Pet insurance to help your pet(s) live a long and happy life - Flexible Spending Accounts (healthcare, dependent care, transit & parking) - Company-paid life insurance as well as short-term and long-term disability insurance - Learning and development opportunities to advance both personally and professionally - Veritext Summer Camp - a fun-filled culture building and learning experience - Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more! About Veritext: Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America. Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security (including HIPAA and PII compliance) ensures that Veritext clients have the best tools available and the confidence of working with the market leader. Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas - an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment. About this posting: Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range. Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Title: Quality Assurance Representative Location: Lexington United States Job Description: At Veritext, we focus on the details - so legal teams can focus on the case. - Veritext encourages qualified applicants to apply for this opportunity, regardless of their location. This role can be remote or hybrid (depending on business needs) About the role: Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. Quality Assurance Representatives (Digital Solutions Team) are experienced professionals in legal transcription quality management, contributing to the oversight of the quality management program. Their qualified efforts reviewing legal transcripts and providing assessment feedback ensure that independent contractor work meets quality standards. What you'll get to do - Work collaboratively with colleagues, exhibiting company values. - Ensure that all communications are handled in a professional, timely, and courteous manner. - Communicate necessary information punctually, accurately, effectively, and report incidents to management. - Welcome change and continuously work to enhance job knowledge while bringing value to role. - Take ownership of your work; follow through until final resolution. - Provide transcriptionist support post-scheduling through job completion. - Conduct quality assessments of transcriptionists' work product. - Prepare and deliver feedback for transcriptionist and reporter review. - Act as level two knowledge resource for transcriptionists regarding and quality standards and requirements. - Follow established processes and service-level agreements. - Remain in calibration with the quality team regarding the details and parameters of quality judgment, feedback delivery, and engagement support levels. - Work within established production levels for various tasks. - Track and report information as requested. - Provide special task transcription support as assigned and in accordance with business needs. The kind of teammate we're looking for: - 2+ years transcription experience - 2+ years' experience in legal field - 1+ year transcription QA experience - 1+ year Scopist experience - Experience editing AI transcriptions is a plus - Experience providing written and in-person feedback - Ability to proofread and edit documents effectively and efficiently. - Able to manage legal transcript content according to standards. - Able to manage simultaneous use of software applications. - Able to provide feedback in an effective and constructive manner. - Proficient in professional use of MS Office applications. - Advanced typing speed of 60+ WPM. - Superior written communication skills. - Advanced English language skills including grammar, punctuation and spelling. - Support-service oriented with strong interpersonal skills. - Dedicated professionalism with the ability to respond promptly and accurately. - Ability to retain details and process work accordingly. - Able to work independently in strict alignment with a team. - Excellent hearing and ability to easily discern details and speakers within audio recordings. What's in it for you: - Competitive compensation and total rewards package including comprehensive medical, dental and vision insurance as well as company-paid life insurance, short-term and long-term disability insurance - Healthy work-life balance paid time off, Paid Parental Leave, tuition reimbursement and more - Employee equity and referral programs: when we succeed, you succeed! - Extensive mental health and wellness benefits - to help you feel your best and thrive personally and professionally - Matched 401(k) to help you save for your future - Veritext Cares: our commitment to making a difference beyond the workplace, supporting local causes and paying it forward to the communities we live and work in - Earned wage access: get a portion of the wages you earned prior to payday - Learning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growth - Engaging, collaborative, inclusive culture that values curiosity, initiative, and creativity with unique programs like Veritext Summer Camp and Wellness Week- because work should be rewarding and fun! About Veritext: Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America. Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security ensures that Veritext clients have the best tools available and the confidence of working with the market leader. Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas - an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.