• Stakeholder Engagement: Identify and vet qualified educational partnership opportunities. • Conduct potential partner evaluations to ensure alignment with the Futuro Health mission and quality program offerings. • Understand the workflows of Futuro Health operations and explain how it will fit into each potential partner’s journey to ensure alignment across partnership development and implementation. • Build and manage relationships with potential partners to ensure timely communication and onboarding. • Assist with planning, implementing, and attending geotargeted events, meetings, etc. • Collaborate with team members and other departments within the organization to obtain needs assessments, outreach priority, and other areas of opportunity. • Program & Relationship Management: Develop and maintain strategic relationships and partnerships with assigned education partners to ensure student and organizational success. • Collaborate with local healthcare educational programs, employers, and other stakeholders to foster strong relationships and drive positive results. • Manage the delivery of educational and training programs in assigned areas that are tailored to the needs of the local healthcare workforce. • Communicate with the scholar support team on any changes in educational programs or processes for scholar success. • Manage and resolve escalations from scholar support and partners to ensure concerns are addressed appropriately and partnership activities remain in compliance with agreed-upon contract terms. • Effective usage of necessary tools, resources, systems, etc. to effectively perform the role. • Support the Educational Experience Director with coordination and execution of project activities, ensuring adherence to timelines and objectives. • Travel to meeting destinations as applicable to the project grant deliverables. • Reporting & Evaluation: Assist in the collection and analysis of data to evaluate partnership and project outcomes and impact. • Accurate and up to date reporting and data entry via CRM to enhance visibility to stakeholder status and track progress. • Monitor partnership data to ensure accurate and complete incoming and outgoing data. • Evaluate partner performance on an ongoing basis to determine whether partnerships should be maintained, expanded, restructured, or concluded based on alignment, effectiveness, and mutual value. • Continuous Improvement: Contribute to identifying opportunities for project improvement and innovation. • Support the implementation of best practices and process enhancements to optimize overall success. • Collaborate with other departments to gain insight and align strategies with company objectives. • Consistently review partnership workflows and processes to identify areas for improvement and enhanced efficiency. • Remain up to date with industry trends to improve the quality of the educational partnerships sourced and secured.

Role Description The National Account Manager — Broker & Distributor Channel is a high-visibility, revenue-driving role responsible for recruiting, managing, and growing Klosterman’s broker network and the distributor relationships that carry our frozen bakery portfolio to operators and retailers nationwide. This individual inherits and builds out an established national pipeline — advancing targets from prospecting through closed-won, driving distributor authorizations, velocity, and long-term program growth across foodservice, grocery, convenience, and specialty channels. Channel Focus & Time Allocation - FOODSERVICE DC’s 70%: Distribution through foodservice DC’s - volume, velocity & item placements - BROKERS 20%: Broker partner recruitment, alignment & new-item distribution - LARGE FOODSERVICE CUSTOMERS 10%: Senior-level relationships & strategic national/regional account closes Key Responsibilities - Win category authorizations and DC placements with broadline, grocery, c-store, and specialty distributors; drive product movement through the system via broker activation, incentives, sampling, and operator conversion. - Take ownership of the 134-target distributor pipeline; assign, qualify, and progress accounts through the stage-gate process from prospecting to closed-won, prioritizing the 55 Critical and High targets. - Recruit, onboard, manage, and hold accountable a national network of foodservice and retail broker partners — setting priorities, targets, and expectations to drive distributor authorizations and program growth. - Validate the correct frozen bakery/category buyers and execute structured multi-touch outreach cadences; convert cold targets into qualified, sample-and-spec opportunities. - Drive inclusion of Klosterman’s bread, bun, roll, and specialty bakery items on operator menus, approved-item lists, and retail shelf sets through broker-led selling. - Partner with marketing, R&D, operations, and supply chain to deliver samples, specs, allergen and category documentation, and ensure on-spec, on-time launch execution. - Represent Klosterman at the National Restaurant Association Show, IFDA and distributor events, and key foodservice and retail trade shows to build presence and generate leads. - Maintain accurate stage, probability-weighted revenue, next-action, and touch data in CRM; deliver volume forecasts, market intelligence, and competitive updates to leadership. - Lead pricing, promotional, slotting, and program agreement negotiations with brokers, distributors, and key accounts in collaboration with the VP of Sales. Qualifications - Bachelor’s degree in business, Marketing, Food Science, or related field required. - 7+ years foodservice / CPG sales; 3–5+ years managing broker networks or selling into broadline / grocery distribution nationally. - Proven, direct relationships with foodservice / retail brokers and broadline, grocery, c-store, and specialty distributor buyers. - Experience selling frozen bakery — bread, buns, breakfast, specialty — or comparable high-velocity items into distribution strongly preferred. - Consultative, value-based selling; broker management and enablement; stage-gate pipeline discipline; pull-through demand creation; complex distributor negotiation. - CRM proficiency (Salesforce preferred), Microsoft Office Suite. - 50–60% national travel required. Requirements - Remote-based; proximity to a major hub airport strongly preferred to support national travel and distributor coverage. Benefits - BASE SALARY: $100–125K (Commensurate with experience) - COMMISSION: Uncapped (Performance-based incentive) - TOTAL OTE: ~$200K (At-plan total compensation) - TRAVEL & EXPENSE: Full T&E (Company-covered budget) - Company Car - Medical, Dental & Vision - 401(k) - Paid Time Off - Life Insurance - Full Expense Account

• Serve as the primary business contact for an assigned portfolio of customers, including mid-market and enterprise accounts. • Build and maintain strong relationships with executive sponsors, business stakeholders, and key decision-makers. • Demonstrate a deep understanding of the customer journey, including implementation milestones, time-to-value benchmarks, and the transition from onboarding to steady-state success. • Apply proactive health measurement practices to identify risk signals early and drive interventions before issues escalate. • Partner with Technical Account Management and Support teams to ensure customers consistently achieve expected outcomes. • Proactively manage renewal timelines, flag risks early, and develop mitigation strategies with clear ownership. • Monitor account health and customer engagement metrics using CRM and health scoring tools to stay ahead of churn signals. • Maintain accurate, current data in CRM including: account health scores, stakeholder maps, open risks, and renewal status. • Apply AM best practices around health scoring, engagement cadences, and escalation frameworks to manage portfolio risk systematically. • Identify and develop opportunities for expansion, upsell, and cross-sell within existing accounts. • Map customer organizations to uncover additional stakeholders, departments, and use cases. • Align Dizzion solutions with the customer's evolving business needs to build a clear path to additional value. • Support contract negotiations and expansion discussions to drive revenue growth and customer value. • Act as the internal advocate and coordinator for assigned customers. • Partner closely with Product, Support, Engineering, and Operations teams to resolve customer challenges and improve the customer experience. • Facilitate communication between customers and internal stakeholders to ensure alignment and accountability. • Surface customer feedback and market insights to inform product and service improvements. • Help customers define, track, and communicate the business value of their Dizzion investment. • Translate technical platform capabilities into tangible business outcomes for non-technical stakeholders. • Drive adoption initiatives that improve platform utilization, customer satisfaction, and long-term retention. • Support customer reference, case study, and advocacy programs where appropriate.

• Manage and maintain relationships with VIP / high-value clients; • Act as the main point of contact for assigned accounts; • Provide personalized service and proactive communication; • Monitor client activity and performance metrics; • Identify opportunities for upselling and cross-selling; • Develop strategies to increase client retention and lifetime value; • Handle escalations and complex client issues efficiently; • Coordinate with internal departments (Payments, Risk, Marketing, Support, etc.); • Track KPIs related to retention, reactivation, and revenue growth; • Stay updated on products, promotions, and market trends; • Comply with company policies and security standards.