• Serve as the primary business contact for an assigned portfolio of customers, including mid-market and enterprise accounts. • Build and maintain strong relationships with executive sponsors, business stakeholders, and key decision-makers. • Demonstrate a deep understanding of the customer journey, including implementation milestones, time-to-value benchmarks, and the transition from onboarding to steady-state success. • Apply proactive health measurement practices to identify risk signals early and drive interventions before issues escalate. • Partner with Technical Account Management and Support teams to ensure customers consistently achieve expected outcomes. • Proactively manage renewal timelines, flag risks early, and develop mitigation strategies with clear ownership. • Monitor account health and customer engagement metrics using CRM and health scoring tools to stay ahead of churn signals. • Maintain accurate, current data in CRM including: account health scores, stakeholder maps, open risks, and renewal status. • Apply AM best practices around health scoring, engagement cadences, and escalation frameworks to manage portfolio risk systematically. • Identify and develop opportunities for expansion, upsell, and cross-sell within existing accounts. • Map customer organizations to uncover additional stakeholders, departments, and use cases. • Align Dizzion solutions with the customer's evolving business needs to build a clear path to additional value. • Support contract negotiations and expansion discussions to drive revenue growth and customer value. • Act as the internal advocate and coordinator for assigned customers. • Partner closely with Product, Support, Engineering, and Operations teams to resolve customer challenges and improve the customer experience. • Facilitate communication between customers and internal stakeholders to ensure alignment and accountability. • Surface customer feedback and market insights to inform product and service improvements. • Help customers define, track, and communicate the business value of their Dizzion investment. • Translate technical platform capabilities into tangible business outcomes for non-technical stakeholders. • Drive adoption initiatives that improve platform utilization, customer satisfaction, and long-term retention. • Support customer reference, case study, and advocacy programs where appropriate.

• Manage and maintain relationships with VIP / high-value clients; • Act as the main point of contact for assigned accounts; • Provide personalized service and proactive communication; • Monitor client activity and performance metrics; • Identify opportunities for upselling and cross-selling; • Develop strategies to increase client retention and lifetime value; • Handle escalations and complex client issues efficiently; • Coordinate with internal departments (Payments, Risk, Marketing, Support, etc.); • Track KPIs related to retention, reactivation, and revenue growth; • Stay updated on products, promotions, and market trends; • Comply with company policies and security standards.

- Responsible for building, developing, and maintaining strategic customer relationships - Identifying growth opportunities within existing accounts (upselling & cross-selling) - Owning and managing the full sales cycle – from needs assessment to deal closure - Collaborating closely with internal stakeholders to develop tailored customer solutions - Ensuring efficient, transparent, and customer-centric communication throughout the entire customer journey - Proactively identifying risks and managing challenges within customer relationships - Maintaining and leveraging CRM systems to manage pipeline, forecast, and customer activities - Contributing to the continuous optimization of sales processes and customer experience

• Manage and maintain relationships with VIP / high-value clients; • Act as the main point of contact for assigned accounts; • Provide personalized service and proactive communication; • Monitor client activity and performance metrics; • Identify opportunities for upselling and cross-selling; • Develop strategies to increase client retention and lifetime value; • Handle escalations and complex client issues efficiently; • Coordinate with internal departments (Payments, Risk, Marketing, Support, etc.); • Track KPIs related to retention, reactivation, and revenue growth; • Stay updated on products, promotions, and market trends; • Comply with company policies and security standards.