Different by design.
Strategic Account Manager
Location
United States
Posted
8 days ago
Salary
$90K - $100K / year
Seniority
Senior
Job Description
Strategic Account Manager
Dizzion
• Serve as the primary business contact for an assigned portfolio of customers, including mid-market and enterprise accounts. • Build and maintain strong relationships with executive sponsors, business stakeholders, and key decision-makers. • Demonstrate a deep understanding of the customer journey, including implementation milestones, time-to-value benchmarks, and the transition from onboarding to steady-state success. • Apply proactive health measurement practices to identify risk signals early and drive interventions before issues escalate. • Partner with Technical Account Management and Support teams to ensure customers consistently achieve expected outcomes. • Proactively manage renewal timelines, flag risks early, and develop mitigation strategies with clear ownership. • Monitor account health and customer engagement metrics using CRM and health scoring tools to stay ahead of churn signals. • Maintain accurate, current data in CRM including: account health scores, stakeholder maps, open risks, and renewal status. • Apply AM best practices around health scoring, engagement cadences, and escalation frameworks to manage portfolio risk systematically. • Identify and develop opportunities for expansion, upsell, and cross-sell within existing accounts. • Map customer organizations to uncover additional stakeholders, departments, and use cases. • Align Dizzion solutions with the customer's evolving business needs to build a clear path to additional value. • Support contract negotiations and expansion discussions to drive revenue growth and customer value. • Act as the internal advocate and coordinator for assigned customers. • Partner closely with Product, Support, Engineering, and Operations teams to resolve customer challenges and improve the customer experience. • Facilitate communication between customers and internal stakeholders to ensure alignment and accountability. • Surface customer feedback and market insights to inform product and service improvements. • Help customers define, track, and communicate the business value of their Dizzion investment. • Translate technical platform capabilities into tangible business outcomes for non-technical stakeholders. • Drive adoption initiatives that improve platform utilization, customer satisfaction, and long-term retention. • Support customer reference, case study, and advocacy programs where appropriate.
Job Requirements
- Proven experience in a Customer Success, Account Management, or related customer-facing role within a SaaS environment.
- Deep familiarity with the full customer lifecycle — from implementation and onboarding through renewal and expansion — and the discipline to manage it proactively.
- Strong command of CRM tools (Salesforce preferred) and health scoring methodologies; comfort operating from data to drive decisions.
- Demonstrated ability to manage a portfolio of accounts while balancing retention risk, expansion opportunity, and executive relationships.
- Technical curiosity and the ability to understand and articulate a cloud-based platform to both technical and non-technical audiences.
- Excellent communication, presentation, and organizational skills.
Benefits
- Comprehensive medical (including telehealth)
- Dental and vision plans
- Employee assistance program
- Employer paid basic life insurance and AD&D
- 401(k) retirement plan
- Flexible paid time off, work hard and take time when you need it
- Generous holiday schedule
- Voluntary short and long-term disability
- Awesome coworkers!
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• Пошук і відбір UGC-креаторів (міжнародний ринок, переважно США); • Повний цикл комунікації з креаторами: від першого контакту та онбордингу до супроводу співпраці; • Брифування креаторів, перевірка контенту, надання фідбеку та контроль якості результатів; • Співпраця з креативною, продуктовою та User Acquisition командами для запуску й тестування нових контентних форматів; • Аналіз ефективності співпраці, пошук точок росту та оптимізація процесів; • Участь у запуску нових напрямів, зокрема, автоматизація та AI-рішення.
