Growe Talents

• Manage end-to-end onboarding with providers, including preparation of corporate documents and completion of application forms; • Negotiate fees and favorable commercial terms with providers; • Source and secure credentials (API keys, access) required for provider connections; • Oversee account onboarding and ongoing management; • Draft clear technical specifications for new provider and payment method integrations; • Drive integration tasks through all stages, from setup to production, in coordination with development, QA, and other teams; • Maintain and grow formal and informal partner relationships; • Represent the company at conferences, industry events, partner visits, and business trips in target markets; • Conduct market research on the most popular payment methods and present findings internally.

• Participate in integration projects with PSPs and payment platforms (gateway/method naming, required fields, validation, limits, cashier infoblocks); • Work with online payments, payment flows, and transaction lifecycles across multiple markets; • Set up and improve cashier UX: payment buttons, instructions, pre-defined amounts; • Oversee day-to-day payment operations: transaction, cashier, balance, and conversion/error-report monitoring, transaction and P2P reconciliation, PSP volume monitoring; • Analyze payment performance, routing, and key operational metrics to continuously improve transaction success and customer experience; • Collaborate closely with providers and internal teams (product, business, support); • Maintain the stability of payment operations in a fast-changing, multi-geo environment; • Take full ownership of operational improvements and payment experience quality, proactively identifying and driving optimizations.

• Build and own the DevSecOps function from the ground up (in the security team), defining strategy, roadmap, priorities, and success metrics; • Assess the current security posture of applications, infrastructure, cloud environments, and development processes; • Design and implement security controls across the software development lifecycle; • Establish and maintain secure CI/CD practices, including security gates and automated validation processes; • Integrate security checks into engineering workflows with a strong focus on automation and developer experience; • Build and operate vulnerability management processes, including triage, prioritization, remediation tracking, and reporting; • Define and implement cloud security standards, guardrails, and best practices across AWS, Azure, or GCP environments; • Design and enforce Kubernetes and container security controls, including RBAC, secrets management, network segmentation, and runtime protection; • Develop Infrastructure-as-Code security standards and policy-as-code controls; • Integrate security logs and events into SIEM to support monitoring, threat detection, and incident response; • Create security standards, technical guidelines, and operational procedures for Engineering and Platform teams; • Support security incident investigations related to cloud, infrastructure, CI/CD, application vulnerabilities, exposed credentials, and supply-chain threats.

• Plan and launch CRM campaigns across Email, SMS, and Push for Casino and Sportsbook; • Manage the promo calendar, including bonuses, free bets, tournaments, and gamification; • Drive player activation, retention, and reactivation; • Build customer segments based on behavioural and transactional data; • Run A/B tests to improve engagement, conversion, and retention; • Track CRM performance and key metrics such as GGR, retention, and ARPU; • Work with CRM automation tools such as Optimove, Smartico, Customer.io, or similar; • Collaborate with Product teams on new GEO launches and product updates; • Suggest improvements for CRM systems and processes; • Take ownership of CRM processes and help them scale.

• Manage the flow of incoming documents for primary user verification; • Process KYC documentation manually, primarily for clients; • Process and review verification results received from third-party identity verification providers, making approval or escalation decisions where required; • Define the required set of documents for user verification; • Detect fraudulent activity in identity, payment, and residence documents, as well as identify inconsistencies in automated verification results; • Adhere to the expected quality control standards for daily tasks, meet target SLAs, and manage workload efficiently; • Identify primary fraudulent activities and contribute to the development of effective fraud prevention controls; • Ensure the completeness and accuracy of data provided by clients; • Advise clients on missing KYC documents and verification requirements; • Make decisions on the approval of clients' KYC documentation and third-party verification outcomes; • Utilize various CRM systems and identity verification platforms effectively.

• Build long-term relationships with pre-VIP players by understanding their needs, preferences, and gaming behavior; • Manage a portfolio of customers and proactively drive their engagement, retention, and progression toward VIP status; • Deliver personalized communication through calls, messages, promotions, and tailored offers; • Analyze customer activity and identify opportunities to improve player retention, deposits, and overall engagement; • Use data and customer insights to make informed decisions and optimize portfolio performance; • Collaborate closely with VIP CRM, BI, Customer Support, and other internal teams to deliver the best customer experience; • Resolve customer issues efficiently while ensuring compliance with company policies and gaming regulations; • Track and achieve individual KPIs related to customer growth, retention, and portfolio performance.

• Support the launch of new payment service providers and payment methods; • Work with online payments, payment flows, and transaction lifecycles; • Analyze payment performance, routing, and key operational metrics; • Optimize processes that impact transaction success and customer experience; • Collaborate with international partners, PSPs, and internal teams; • Maintain the stability of payment operations in a dynamic environment; • Take ownership of operational improvements and payment experience quality.

• Work with casino & payment risk alerts in real time; • Detect fraud and identify suspicious player behavior; • Analyze transactions, payment methods, and risk signals; • Resolve risk cases based on internal procedures; • Contribute to improving risk processes and operations; • Work in rotating shifts: 06:00–14:00 or 14:00–22:00 (CET), on a 5/2 schedule; • Collaborate with Risk, Payments, and other teams.

• Design and execute comprehensive test scenarios for RESTful microservices related to our services. Understand HTTP methods, status codes, headers, and payload structures (JSON/XML) inside out; • Validate complex financial logic, ensuring wallet balances, deposits, and withdrawals are calculated with absolute precision across various currencies; • Test the handshake between our internal services and third-party providers, extra services and other team dependencies; • Verify data consistency and state transitions directly in the database (SQL) before and after request processing; • Investigate issues by analyzing server-side logs (Grafana/Loki/Opensearch) and tracing request flows through microservices; • Collaborate with developers and product managers to sign off on releases, ensuring zero-downtime deployments and backward compatibility; • Maintain clear, concise test documentation and API contracts (Swagger/OpenAPI); • Involving all the time into development and release processes for better QA processes, participate in grooming sessions.

• Act as a key HR point of contact, providing end-to-end support across the employee lifecycle: from onboarding, 1:1 check-ins to performance reviews to offboarding - ensuring smooth and effective people operations • Partner closely with managers to enhance Performance Management practices to strengthen individual and team impact • Provide guidance and day-to-day coaching to managers, helping them grow as people leaders and confidently navigate HR-related challenges • Participate in the hiring process as the final HR step, assessing cultural fit, alignment with values, and role expectations before offers are made • Collaborate with the Learning and Development team to identify development needs and align growth efforts with business priorities • Monitor and enhance employee satisfaction and engagement, surfacing insights and driving action in partnership with business leaders • Contribute to HR analytics by collecting and interpreting data to inform workforce strategy, performance trends, and team dynamics • Help to refine and implement core HR practices, ensuring they are practical, people-centric, and aligned with company culture.