- Responsible for building, developing, and maintaining strategic customer relationships - Identifying growth opportunities within existing accounts (upselling & cross-selling) - Owning and managing the full sales cycle – from needs assessment to deal closure - Collaborating closely with internal stakeholders to develop tailored customer solutions - Ensuring efficient, transparent, and customer-centric communication throughout the entire customer journey - Proactively identifying risks and managing challenges within customer relationships - Maintaining and leveraging CRM systems to manage pipeline, forecast, and customer activities - Contributing to the continuous optimization of sales processes and customer experience

• Manage and maintain relationships with VIP / high-value clients; • Act as the main point of contact for assigned accounts; • Provide personalized service and proactive communication; • Monitor client activity and performance metrics; • Identify opportunities for upselling and cross-selling; • Develop strategies to increase client retention and lifetime value; • Handle escalations and complex client issues efficiently; • Coordinate with internal departments (Payments, Risk, Marketing, Support, etc.); • Track KPIs related to retention, reactivation, and revenue growth; • Stay updated on products, promotions, and market trends; • Comply with company policies and security standards.

• Пошук і відбір UGC-креаторів (міжнародний ринок, переважно США); • Повний цикл комунікації з креаторами: від першого контакту та онбордингу до супроводу співпраці; • Брифування креаторів, перевірка контенту, надання фідбеку та контроль якості результатів; • Співпраця з креативною, продуктовою та User Acquisition командами для запуску й тестування нових контентних форматів; • Аналіз ефективності співпраці, пошук точок росту та оптимізація процесів; • Участь у запуску нових напрямів, зокрема, автоматизація та AI-рішення.

• Manage and develop various public sector accounts • Identify customer needs and generate new opportunities from them • Develop strategic and innovative commercial ideas at the C-level • Coordinate Swisscom departments with the goal of designing solutions that satisfy customers