Growe

• Build and own the DevSecOps function from the ground up (in the security team), defining strategy, roadmap, priorities, and success metrics; • Assess the current security posture of applications, infrastructure, cloud environments, and development processes; • Design and implement security controls across the software development lifecycle; • Establish and maintain secure CI/CD practices, including security gates and automated validation processes; • Integrate security checks into engineering workflows with a strong focus on automation and developer experience; • Build and operate vulnerability management processes, including triage, prioritization, remediation tracking, and reporting; • Define and implement cloud security standards, guardrails, and best practices across AWS, Azure, or GCP environments; • Design and enforce Kubernetes and container security controls, including RBAC, secrets management, network segmentation, and runtime protection; • Develop Infrastructure-as-Code security standards and policy-as-code controls; • Integrate security logs and events into SIEM to support monitoring, threat detection, and incident response; • Create security standards, technical guidelines, and operational procedures for Engineering and Platform teams; • Support security incident investigations related to cloud, infrastructure, CI/CD, application vulnerabilities, exposed credentials, and supply-chain threats.

• Support the launch of new payment service providers and payment methods; • Work with online payments, payment flows, and transaction lifecycles; • Analyze payment performance, routing, and key operational metrics; • Optimize processes that impact transaction success and customer experience; • Collaborate with international partners, PSPs, and internal teams; • Maintain the stability of payment operations in a dynamic environment; • Take ownership of operational improvements and payment experience quality.

• Support the launch of new payment service providers and payment methods; • Work with online payments, payment flows, and transaction lifecycles; • Analyze payment performance, routing, and key operational metrics; • Optimize processes that impact transaction success and customer experience; • Collaborate with international partners, PSPs, and internal teams; • Maintain the stability of payment operations in a dynamic environment; • Take ownership of operational improvements and payment experience quality.

• Develop and implement risk management strategies. • Monitor and analyze risks related to payment and casino operations. • Collaborate with various departments to ensure compliance. • Preparation of reports and documentation on risk assessments. • Continuous improvement of risk management processes.

• Work with casino & payment risk alerts in real time; • Detect fraud and identify suspicious player behavior; • Analyze transactions, payment methods, and risk signals; • Resolve risk cases based on internal procedures; • Contribute to improving risk processes and operations; • Work in rotating shifts: 06:00–14:00 or 14:00–22:00 (CET), on a 5/2 schedule; • Collaborate with Risk, Payments, and other teams.

• Work with high-risk and complex KYC cases independently; • Dive into KYC/AML activity, fraud prevention, and enhanced due diligence (EDD); • Analyze customer verification data (IDs, proof of address, payment methods) and identify inconsistencies or manipulation; • Influence risk processes and contribute to continuous improvements; • Work in a rotating 5/2 schedule (09:00 — 18:00, EET); • Collaborate with cross-functional teams (Risk, Compliance, Payments, Product)

• Act as a key HR point of contact, providing end-to-end support across the employee lifecycle. • Partner closely with managers to enhance Performance Management practices. • Provide guidance and day-to-day coaching to managers. • Participate in the hiring process, assessing cultural fit and alignment with values. • Collaborate with the Learning and Development team to identify development needs. • Monitor and enhance employee satisfaction and engagement. • Contribute to HR analytics by collecting and interpreting data. • Help to refine and implement core HR practices, ensuring they are people-centric.

• Act as a key HR point of contact, providing end-to-end support across the employee lifecycle - from onboarding and 1:1 check-ins to performance reviews and offboarding - ensuring smooth and effective people operations; • Partner closely with managers to lead and embed robust Performance Management practices, aimed at strengthening individual and team impact; • Provide strategic guidance and day-to-day coaching to managers, helping them grow as people leaders and navigate HR-related challenges with confidence; • Participate in the hiring process, assessing cultural fit, alignment with values, and role expectations before offers are made; • Collaborate with the Learning & Development team to identify development needs and align growth efforts with business priorities; • Monitor and enhance employee satisfaction and engagement, surfacing insights and driving action in partnership with business leaders; • Contribute to HR analytics by collecting and interpreting data to inform workforce strategy, performance trends, and team dynamics; • Assisted recruiters throughout the hiring process and contributed to the recruitment of new specialists.

• Manage and maintain relationships with VIP / high-value clients; • Act as the main point of contact for assigned accounts; • Provide personalized service and proactive communication; • Monitor client activity and performance metrics; • Identify opportunities for upselling and cross-selling; • Develop strategies to increase client retention and lifetime value; • Handle escalations and complex client issues efficiently; • Coordinate with internal departments (Payments, Risk, Marketing, Support, etc.); • Track KPIs related to retention, reactivation, and revenue growth; • Stay updated on products, promotions, and market trends; • Comply with company policies and security standards.

• Provide premium, high-level support to VIP clients via chat, email, phone (when needed); • Ensure 24/7 coverage, specifically handling night shift operations; • Respond to customer inquiries promptly and professionally; • Resolve complex issues efficiently while maintaining VIP service standards; • Escalate technical or high-priority cases to relevant departments when necessary; • Monitor customer accounts and proactively identify potential issues; • Meet KPIs related to response time, resolution time, and customer satisfaction; • Adapt to rotating schedules, including weekends and holidays; • Ensure smooth shift handovers between day and night teams.