• Manage and maintain relationships with VIP / high-value clients; • Act as the main point of contact for assigned accounts; • Provide personalized service and proactive communication; • Monitor client activity and performance metrics; • Identify opportunities for upselling and cross-selling; • Develop strategies to increase client retention and lifetime value; • Handle escalations and complex client issues efficiently; • Coordinate with internal departments (Payments, Risk, Marketing, Support, etc.); • Track KPIs related to retention, reactivation, and revenue growth; • Stay updated on products, promotions, and market trends; • Comply with company policies and security standards.

• Пошук і відбір UGC-креаторів (міжнародний ринок, переважно США); • Повний цикл комунікації з креаторами: від першого контакту та онбордингу до супроводу співпраці; • Брифування креаторів, перевірка контенту, надання фідбеку та контроль якості результатів; • Співпраця з креативною, продуктовою та User Acquisition командами для запуску й тестування нових контентних форматів; • Аналіз ефективності співпраці, пошук точок росту та оптимізація процесів; • Участь у запуску нових напрямів, зокрема, автоматизація та AI-рішення.

• Manage and develop various public sector accounts • Identify customer needs and generate new opportunities from them • Develop strategic and innovative commercial ideas at the C-level • Coordinate Swisscom departments with the goal of designing solutions that satisfy customers

• Manage and grow the customer portfolio in Northwest Germany • Identify and develop new business opportunities within the professional channel (installers, integrators, engineering firms, distributors, and other industry stakeholders) • Analyse market trends (HVAC and IT sectors), regulations and trade restrictions • Build long-term relationships with key accounts and partners • Drive a consultative sales approach by identifying customer challenges and delivering tailored value-added solutions • Monitor customer payments and support the resolution of commercial incidents • Achieve annual sales targets and contribute to the regional growth strategy • Plan and organize customer visits across the assigned region • Represent the company at trade fairs and industry events in Germany and internationally • Provide commercial and technical guidance throughout the sales process • Coordinate with internal teams to ensure successful project execution and customer satisfaction • Work closely with the sales and support teams based in Spain • Participate in regular coordination meetings with headquarters • Use CRM and reporting tools, including Power BI, to manage opportunities and monitor performance • Share market insights and competitive information to support regional growth strategies