• Working with sub-contractor and the customer to ensure seamless installation and commissioning of Honeywell HVAC, Security and BMS Systems. • Troubleshoot and solve system and process related problems. • Perform sensor verification and system calibration to ensure operations as per design intent. • Publish commissioning reports for customers including Results Reports, Correction Action Reports. • Actively interface with customers at all levels. Ensures customer satisfaction through oral and written communication. • Escalation of any potential issues/delays related to scope/timeline and budget • Provide guidance, mentor and train Jr Field install Technician

• Responsible for the technical support and service of Medtronic Hugo systems at customer sites • Involves installing, repairing, maintaining, and troubleshooting these devices • Providing training to healthcare professionals • Gathering feedback on product performance and communicating with various internal and external teams • Installs, operates, maintains, repairs and modifies equipment • Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations. • Analyzes and evaluates products and related performance. • Troubleshoots and diagnoses malfunctions to eliminate problems in minimum time.

• Perform field service as advised by Customer Care in conjunction with the Service Leader • Carry out installation, maintenance, and repair of the current and future Life Science/Diagnostics instrument portfolio, with an initial focus on Reproductive Health Screening • Provide first-line onsite user training on Life Science and Diagnostics systems • Organise routine maintenance allocated on a monthly basis • Ensure that all documentation, circuit diagrams, Service Data Bulletins, and manuals are of the correct revision to undertake service on specific instrument types • Maintain ancillary documentation, e.g., the Safety Manual and Procedures Manual, to the highest standard, with regular reviews of manuals provided in accordance with the Quality Management System • Align personal working practices with the department’s performance targets and actively demonstrate compliance with all team targets • Maintain personal service spares issued and inventory records to the highest standard • Ensure all anomalies are quickly and effectively reported and resolved • Ensure all tools and test equipment are adequate to perform the required service and that all test equipment issued is calibrated at the specified times • Complete all Work Orders and associated documentation within a day of completion • Ensure all e-learning, expense claims, and vehicle-related forms are returned on time • Perform specific and agreed tasks as defined through the Goal Statements, which are already embedded in the company culture.

• Install, configure, maintain, diagnose, and repair Azenta C&I hardware and software systems at customer locations. • Perform preventive maintenance and system inspections to ensure equipment reliability and compliance with quality standards. • Interface directly with customers to support service agreements, meet SLA expectations, and promote a positive service experience. • Maintain a safe, clean, and compliant working environment in accordance with Azenta and customer policies. • Obtain and maintain required equipment service and operational certifications. • Document all service activities through service, status, and performance reports. • Respond effectively to escalations, equipment downtime, and changing operational priorities. • Serve as a point of contact for both customers and internal Azenta stakeholders. • Provide regular system performance summaries, including event tracking, issue analysis, and root‑cause / corrective action reporting. • Support additional KPI reporting requirements during the contract period. • Assist with sample migrations, including transfer from legacy formats into customer stores as needed.