Illumina

• Provide daily on-site support performing installation, upgrade, diagnoses, troubleshooting, and repair of complex equipment and systems • Provide feedback to Manager and identify opportunities to promote efficiency in day to day operations • Deliver technical support to onsite sites utilizing experience performing installations, diagnoses, troubleshooting, service, and repair of complex Illumina instrumentation and systems • Build and maintain strong relationships across in-district Service and Support teams • Troubleshoot a wide variety of complex customer reported problems • Proactively monitor, schedule, and prioritize tasks to maximize instrument uptime and customer satisfaction • Responsible for completing post repair/install validation runs as required on all platforms • Manage all administrative tasks (SFDC case management) in a quality manner and within the established guidelines, making suggestions and changes when needed • Independently manage account, build and help strengthen customer relationships • Schedule and perform equipment upgrades and new installations • Utilize and maintain up to date Service and training manuals, Field Service Bulletins, SOPs and facilitate remote connectivity to customer instrumentation • Responsible for escalating repairs as needed and primary point of contact for escalation related activities • Running reports on instrument failures and using data to proactively service instruments in order to avoid costly downtime • Lead regular meetings with site personal reporting out metrics related to instrument performance, downtime etc • Partner with NSST and product support for any ongoing sustaining engineering activities (product performance monitoring or product improvement efforts) • Responsible for communicating and overseeing any rotational support locally or from other regions • Resource to assist other SSE’s in troubleshooting complex issues • Provide additional onsite training/support to other SSE’s to further develop their skill sets • Identify opportunities for gaining site efficiencies which will promote a decrease in mean time between repair and increase instrument uptime • Ensure proper inventory levels of service parts and make changes as needed

• Develop, implement and monitor the district business plan to meet assigned revenue and strategic objectives. • Responsible for the direction, support and motivation of the district sales team to meet agreed targets and objectives. • Establish territory quotas and achieve the quarterly and annual sales and profit plan as assigned. • Routinely forecast, monitor, and control selling and other expenses for the district within assigned expense budgets. • Routinely and accurately forecast customer demand (i.e., product quantities and dollars, orders, shipments). • Ensure that sales staff achieves their forecasts, follows company guidelines/practices/policies, and provide timely development plans to correct for under performance. • Responsible for ensuring that Illumina’s commitment to customer satisfaction is performed, delivered, and constantly improved. • Talent Acquisition, talent development, performance management

Role Description The Sequencing Sales Specialist role is a customer-facing, strategic and technical sales resource for the Illumina Sequencing and multiomic product portfolios. You will work as part of a team of account managers in achieving regional sales objectives, and closely monitor market and competitor activities. Responsibilities - Works closely and effectively with a wide array of teams as an overlay sales specialist, including marketing, local Territory Account Managers, Inside Sales Reps, other Specialists (informatics, microarray, etc), and District Sales Managers to support them in achieving strategic and revenue goals. - Assists District Sales Manager and Territory Account Managers with the development of customized territory plans yearly and quarterly, including target markets, overarching strategy, on-the-ground sales tactics, and how to approach new customers. - Regularly meets with customers both individually and as an Illumina team. - Prepares and presents compelling technical seminars on Illumina Sequencing product lines and sequencing applications. - Develops long-term customer relationships as a trusted consultant – always brings value to a customer interaction. Connects customers when appropriate with internal teams. - Ensures that the sales team they are a part of is trained on all relevant technical, product, method and application information. - Represents the company professionally, scientifically, and ethically at all times. Technical Expertise - Leverages technical knowledge to further sales. - Rapidly becomes an expert on new Illumina innovations and products, often within a few days of launch. - Reads, understands, and communicates current scientific and clinical research. - Maintains a broad knowledge of the market environment, competition, industry trends, and 3rd party methods and applications. - Regularly trains others in the sales team on products, methods, and markets. Collaboration - Assists with and develops workshops, seminar series, and other marketing activities as required. - Distinguishes between regular sales and business development opportunities. Involves the correct internal partners as appropriate. - Proactively uses and supports the expanded network of national and global sequencing specialists. - Coordinates and communicates strategic business plans effectively to manager and internal stakeholders. - Advises internal teams with deep product, customer, market, and application knowledge. - Participates in customer facing company events such as conferences, user group meetings and other similar forums. - Leads without authority. Maintains positivity. Inspires peers, customers, and collaborators with a passion for Illumina technology. Requirements - Typically requires a minimum of 2 years of related experience. - BA/BS or MS or equivalent degree in Life/Biological Sciences is required. Ph.D. or Masters in Biological Sciences, Genetics, Genomics, or related field is highly desired. MBA is a plus. - Technological expert on the majority of relevant Next Generation Sequencing and multiomic applications, basic informatics, and the clinical and research sequencing markets. - Customer-facing sales or support experience in the Life Sciences or Genomics preferred. - Presentation experience. Capable of delivering a persuasive message by integrating sales and technical acumen. Comfortable interacting with audiences of different levels. - Learns quickly and independently. Able to develop and maintain deep current knowledge of multiomics and sequencing applications. - Highly self-motivated, independent, adaptable, and successful individual who enjoys a challenging and dynamic work environment. - Driven. Strong desire to win business and establish long term customer relationships. - Team player. Reliable individual with excellent time management, organizational and interpersonal skills. - Travel ~ 50% within territory, with some trips outside territory. Benefits - The estimated base salary range for the Sequencing Specialist II role based in the United States of America is: $74,900 - $112,300. - All employees are eligible for one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. - We offer a wide range of benefits as innovative as our work, including access to genomics sequencing, family planning, health/dental/vision, retirement benefits, and paid time off.

• Drive the adoption of sequencing technologies within clinical settings • Work closely with regional hospitals, pathology labs, and diagnostic partners • Help integrate genomics into routine workflow • Transform patient care through earlier detection and more precise treatment decisions

• Engage customers to effectively position and sell complex workflows • Successfully navigate and manage a multi-tiered sales process for both capital equipment, consumables, and services • Understand clinical and economic trends driving decision making in current healthcare market • Provide accurate sales forecasts, with a focus on instrument placement and reagent pull through • Build a short/medium/long term sales pipeline and manage the necessary levels of sales leads, prospects, and opportunities • Build and maintain relationships at all levels of the customer organization • Develop and execute on territory and account-specific sales plans to meet assigned sales quotas • Understand competitive dynamics • Deliver compelling technical/scientific seminars and presentations on Illumina products and their capabilities • Partner cross-functionally with Illumina colleagues in sales, service, support, and marketing to appropriately address the needs of customer base • Demonstrate command of scientific knowledge to engage in collaborative sales process • Develop high-value, long-term profitable customer accounts through relationship building sales techniques, including selling at the C-level

• Source and advance a pipeline of strategic partnerships across target discovery, clinical and population genomics, data licensing, software/bioinformatics, and multiomics applications • Lead end-to-end deal execution: opportunity scoping, term sheet development, negotiation, and close • Build and maintain senior relationships across functions within pharma and biotech partner organizations • Develop and refine the strategic roadmap for Illumina’s genomics and target discovery services using large-scale human genetics and genomics datasets • Interface closely with Illumina's multidisciplinary R&D team of experimental and computational scientists to align business strategy with scientific advancements

• Drive sales of Illumina’s products and services within your assigned territory. • Develop and execute strategic account plans to maximize growth and customer satisfaction. • Negotiate pricing and terms to align with company objectives. • Partner with research organizations to understand challenges and deliver tailored solutions. • Provide technical expertise and exceptional customer service to ensure loyalty and long-term partnerships. • Gather and analyze data on market trends, competitor products, and pricing to identify opportunities. • Contribute to regional strategy and execution to achieve revenue targets. • Build strong internal and external networks to enhance business outcomes. • Mentor junior team members and share best practices across the organization.

• Provides support for the administration of the Global Sales Commission Plan including interfacing with Sales Team Personnel to ensure timely and accurate sales commissions calculations for global sales team. • Ensures on a daily basis the integrity of the data used for commissions processing and works to further streamline and improve current processes within each calculation cycle. • Supports both the Sales Performance Management and Sales Departments with the analysis of sales commission related metrics to assist with plan design changes that best incentivize the sales force within department budget guidelines. • Administration of the Global Sales Commission Plans including monthly payment calculations • Manage new hires, promotions, and other changes in our commissions software program • Compile and manage various data sources inputs for commissions calculation software • Respond to commissions related inquiries • Monitor data exchange activity to third party software host and trouble shoot errors • Conduct software system testing for quality assurance • Create sales metrics reports that add value for sales management • Analyze data to identify trends, patterns, outliers to assist management with decision making • Build relationships with Sales Team members and provide quality customer service

• be the face of the Illumina organization • set strategic direction of the Central East sub-region • drive success of business to support local markets • responsible for all customers within the geography across all customer segments • ensure alignment of different Illumina functions • develop commercial plans for advancing the company’s products

Title: Staff Events Manager Location: United States Job Description: What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible. Location: San Diego, CA Travel: 20-25% Position Summary The Staff Events Manager is responsible for executing high-profile internal and executive events globally, ensuring seamless delivery of programs that support company priorities and leadership engagement. This role partners closely with senior stakeholders to translate event strategies into high-quality, flawlessly executed experiences. This individual owns the full event lifecycle-from planning through execution and post-event reporting-ensuring alignment with organizational goals, brand standards, and operational excellence. The role requires strong executional leadership, exceptional project management, and ability to deliver complex programs in fast-paced, high-visibility environments. Success in this role requires exceptional project management capabilities, discretion, and the ability to drive flawless execution across multiple concurrent programs involving senior leadership. Key Responsibilities Event Strategy Execution & Program Delivery - Execute global internal events that support executive engagement, leadership alignment, and strategic company initiatives - Deliver high-profile programs including executive meetings, leadership summits, and internal conferences - Ensure all events are delivered in alignment with brand standards, messaging priorities, and organizational expectations - Manage the end-to-end lifecycle of complex events including venue sourcing, contracting, registration, communications, and on-site management - Coordinate all event logistics including food & beverage, audiovisual production, transportation, lodging, and event technology platforms - Develop and manage detailed project plans, ensuring all milestones and deliverables are met - Lead on-site execution, managing real-time adjustments to ensure a seamless experience Executive & Cross-Functional Collaboration - Partner closely with executive leadership teams, executive assistants, marketing leadership, and corporate communications to align on event execution needs - Coordinate cross-functional teams to deliver event content, presentations, and stakeholder participation - Serve as a primary point of contact for senior stakeholders, ensuring alignment and execution readiness - Support executive readiness through coordination of briefing materials, run-of-show documents, and speaker logistics Budget Management & Workstream Oversight - Manage event budgets, ensuring alignment with approved plans and disciplined resource allocation - Track expenses, manage forecasting, and reconcile final event costs with a high degree of accuracy - Oversee multiple event workstreams including logistics, production, content coordination, and stakeholder engagement - Ensure all deliverables are executed on time and within budget across internal teams and external partners - Identify opportunities to improve efficiency and optimize spend across programs Vendor & Agency Management - Prepare RFPs, source venues, and negotiate contracts with hotels and event suppliers - Manage relationships with external vendors including production partners, venues, and technology providers - Lead external agency engagement, ensuring alignment on scope, timelines, and quality for complex programs - Provide oversight and direction to agencies supporting large-scale or commercial programs to ensure seamless integration with internal teams and standards - Ensure procurement and vendor governance guidelines are followed Event Performance & Continuous Improvement - Track event performance metrics and gather stakeholder feedback to inform improvements - Manage event data and reporting, documenting outcomes and recommendations - Identify opportunities to improve operational execution, attendee experience, and program delivery - Define and track success metrics aligned to business and leadership objectives Qualifications Required - Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree - Proven experience managing complex, high-visibility events with senior leadership participation - Extensive experience managing event logistics including venue sourcing, contracting, audiovisual production, and vendor management - Strong project management and organizational skills with the ability to manage multiple complex programs simultaneously - Exceptional stakeholder management skills with the ability to work effectively with senior executives and leadership teams - Strong written and verbal communication skills - Ability to operate with discretion and professionalism in executive environments - Ability to work in-office in San Diego on a hybrid schedule Preferred - Bachelor's degree in marketing, communications, business, or related field - Experience within life sciences, healthcare, technology, or other regulated industries - CMP (Certified Meeting Professional) certification - Experience with event technology platforms such as Cvent for registration and attendee management The estimated base salary range for the Staff Events Manager role based in the United States of America is: $107,700 - $161,500. Should the level or location of the role change during the hiring process, the applicable base pay range may be updated accordingly. The range reflects long‑term growth in the role. Most candidates are hired between the minimum and middle of the range. Placement depends on experience, skills, location, and internal equity. Additionally, all employees are eligible for one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits as innovative as our work, including access to genomics sequencing, family planning, health/dental/vision, retirement benefits, and paid time off. We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process.