Illumina

• Review, redline, and negotiate commercial contracts, customer terms and conditions, proposals, subcontracts, equipment leases, rental agreements, and related legal documents. • Evaluate draft contracts against approved legal and business guidelines to identify and mitigate legal, commercial, compliance, privacy, and operational risks. • Coordinate with Legal, Sales, Customer Care, Finance, Accounts Receivable, Revenue Recognition, Marketing, and other internal stakeholders to ensure contract processes support business needs. • Provide lead support to Sales Representatives and internal stakeholders on contract workflow questions, bid proposals, customer documentation requests, and issue resolution throughout the sales contracting process. • Compare new agreements to existing agreements for consistency and accuracy, maintain current contract terms, pricing approval processes, forms, and related resources. • Develop, maintain, and monitor contract-related programs, reports, audits, and compliance processes.

• Serve as the principal legal and government affairs advisor to the CEO, Executive Leadership Team, and Board of Directors on strategic, operational, regulatory, governance, and risk matters • Lead the development and execution of Illumina's global legal and government affairs strategy in support of enterprise objectives and long-term business priorities • Provide proactive guidance on legal and business implications of strategic initiatives, organizational changes, commercial activities, and emerging risks • Ensure legal support is aligned with business objectives while maintaining compliance with applicable laws, regulations, and corporate policies • Oversee the delivery of legal services through internal teams and external counsel with an emphasis on effectiveness, efficiency, and fiscal stewardship • Advise the Board and executive leadership on corporate governance, securities laws, fiduciary responsibilities, and public company requirements • Lead governance processes supporting Board and committee operations, including meeting preparation, records management, director onboarding, and governance best practices • Oversee preparation of proxy statements, shareholder communications, SEC-related governance matters, and compliance with applicable securities regulations • Provide executive legal oversight of public company disclosure governance, partnering with the Chief Financial Officer and other relevant executive leaders to ensure effective disclosure controls, insider trading policies, Regulation FD compliance, SEC reporting governance, shareholder engagement, and related Board and committee processes • Provide executive oversight for Illumina's global compliance program and compliance governance structures • Lead efforts to strengthen and sustain a culture of ethics, integrity, and accountability throughout the organization • Partner with the Chief Compliance Officer and cross-functional leadership to monitor program effectiveness and implement enhancements as needed • Ensure appropriate governance, controls, reporting mechanisms, and risk mitigation processes are established and maintained globally • Provide executive legal oversight of federal contractor compliance obligations • Oversee global Regulatory Legal Affairs activities supporting product approvals and market access across international markets • Advise leadership regarding legislative and regulatory developments that may impact business operations or growth strategies • Oversee legal support for mergers, acquisitions, divestitures, joint ventures, strategic partnerships, and other significant corporate transactions

• Perform on-site installation, commissioning, maintenance, and repair of complex equipment • Deliver high-quality, timely customer support while ensuring strong customer satisfaction • Build trusted relationships with customers through professional and clear communication • Diagnose and resolve hardware, software, and system-level issues with minimal supervision • Escalate complex technical issues and collaborate with product support teams • Participate in a structured training program including LMS learning, formal training sessions, and on-the-job shadowing • Develop from preventative maintenance tasks to full system ownership over time • Train customers and support knowledge-sharing within the team • Accurately document service activities, reports, and compliance records • Ensure adherence to safety standards, company policies, and regulatory requirements • Manage spare parts inventory and ensure accurate tracking • Travel extensively (~75%) across Switzerland with occasional overnight stays

• Lead the specialized sales team that drives customer choice, utilization, and purchase of our Informatics products • Mentor, support, grow, and motivate your team towards exceeding their targets, while collaborating effectively with the wider sales team as well as various internal stakeholders • Ensure accurate reporting of pipeline, opportunities, and forecasts • Prepare and present relevant sales performance data as needed • Develop and maintain positive relationships with key customers, academic institutions, thought leaders and KOLs • Represent Illumina at relevant industry events, conferences, to build awareness of Illumina’s Informatics portfolio and identify new business opportunities • Provide Voice of Customer input and feedback to development teams, various marketing teams and others as needed • Analyze competitive landscape and customer needs to refine value propositions and influence roadmaps and pricing strategies • Develop and execute Commercial Informatics Sales strategies in collaboration with key internal stakeholders

• generate new business through proactive outbound prospecting, including cold calling • qualify inbound and outbound sales leads and progress them through to conversion • retain, grow, and expand existing accounts in close partnership with local account managers • represent Illumina to customers and advocate internally for customer needs • generate interest from new ‑ to ‑ Illumina customers using multiple sources • engage with customers via phone and email, with occasional field travel • apply in ‑ depth technical knowledge of Illumina products • stay current on industry trends, customer needs, and competitive positioning • act as an overlay partner to field account managers and sales specialists to support strategic initiatives • document all outbound activity and prepare sales activity, pipeline, and performance reports

• Serve as a primary technical field contact for internal applications support teams and as an SME in NIPT and Bioinformatics • Responsible for knowledge transfer and support for frontline staff • Deliver customer trainings and Illumina professional services as needed • Provide data analysis, logistical, and troubleshooting support for complex issues • Provide basic applications support (installation, system validation, customer training) to customers in Australia and New Zealand using Illumina's high throughput sequencing and array systems as needed • Troubleshoot issues related to user's technical skills, biochemistry/assay design, experimental design, software and instruments • Interpret customer needs and identify if the responsibility for a problem resolution falls to product management, engineering, or other company personnel • Liaise with internal teams (Product, Field and Technical support) during troubleshooting process • Act as a first point of contact within both ANZ and APJ to resolve complex NIPT applications and bioinformatics issues in the district and region, both on site and remotely • Liaise with Regional and Global Product Support teams to ensure timely communication and advice provision on current issues to field teams • Coordinate educational efforts with NIPT and Bioinformatics support teams globally • Develop and maintain positive relationships with customers • Coordinate and execute on installations including facility inspections, instrument validation, and customer training • Support sales efforts through technical presentations and customer management • Act as a key contributor of customer feedback to marketing and product development teams • Develop and improve key company processes that support our mission of building a world-class customer support organization • Mentor and coach internal support team members in area of expertise

• Lead and develop the EMEA Field Application Scientist team, driving performance against key KPIs. • Set clear objectives, provide feedback, and foster a culture of continuous improvement. • Ensure consistent operational excellence across all territories. • Act as the primary scientific and technical lead for the UK and Benelux regions. • Provide second-tier technical support across all authorised EMEA sites. • Offer guidance and leadership to Field Applications, Engineering, and Technical Support teams. • Oversee the full customer journey, ensuring high-quality support from pre-sales through post-installation. • Minimise instrument downtime through proactive support, maintenance, and issue resolution. • Monitor customer satisfaction metrics and implement strategies for continuous improvement. • Establish and optimise processes to integrate commercial and support teams effectively. • Ensure key service metrics such as installation timelines and issue resolution are met or exceeded. • Maintain accurate service records, system updates, and reporting. • Partner with Sales and Marketing to strengthen customer relationships and expand business within the region. • Support the development of commercial infrastructure and improve service delivery models. • Develop and implement strategies to increase service contract adoption.

• Support the execution of regional trade compliance programmes across EMEA • Ensure compliance with import/export regulations, customs laws, sanctions and trade controls • Partner with internal teams and external customs brokers to support compliant cross‑border transactions • Monitor regulatory changes and assess business impact across EMEA jurisdictions • Support audits, compliance assessments and corrective action initiatives • Investigate and resolve customs and trade‑related issues, including shipment holds and documentation discrepancies • Prepare compliance reports, metrics and documentation for management and regulatory purposes • Support process improvements, automation and digitalisation initiatives within trade compliance operations • Assist with trade compliance training and awareness activities • Collaborate with global trade compliance teams to align regional practices with corporate policies

• Deliver technical consultations on NGS applications and assay design • Support customers in implementing workflows • Conduct training sessions on NGS applications • Collaborate with sales, services, and marketing teams

• Provide daily on-site support performing installation, upgrade, diagnoses, troubleshooting, and repair of complex equipment and systems • Provide feedback to Manager and identify opportunities to promote efficiency in day to day operations • Deliver technical support to onsite sites utilizing experience performing installations, diagnoses, troubleshooting, service, and repair of complex Illumina instrumentation and systems • Build and maintain strong relationships across in-district Service and Support teams • Troubleshoot a wide variety of complex customer reported problems • Proactively monitor, schedule, and prioritize tasks to maximize instrument uptime and customer satisfaction • Responsible for completing post repair/install validation runs as required on all platforms • Manage all administrative tasks (SFDC case management) in a quality manner and within the established guidelines, making suggestions and changes when needed • Independently manage account, build and help strengthen customer relationships • Schedule and perform equipment upgrades and new installations • Utilize and maintain up to date Service and training manuals, Field Service Bulletins, SOPs and facilitate remote connectivity to customer instrumentation • Responsible for escalating repairs as needed and primary point of contact for escalation related activities • Running reports on instrument failures and using data to proactively service instruments in order to avoid costly downtime • Lead regular meetings with site personal reporting out metrics related to instrument performance, downtime etc • Partner with NSST and product support for any ongoing sustaining engineering activities (product performance monitoring or product improvement efforts) • Responsible for communicating and overseeing any rotational support locally or from other regions • Resource to assist other SSE’s in troubleshooting complex issues • Provide additional onsite training/support to other SSE’s to further develop their skill sets • Identify opportunities for gaining site efficiencies which will promote a decrease in mean time between repair and increase instrument uptime • Ensure proper inventory levels of service parts and make changes as needed