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Unrivaled sample exploration and management that helps life science companies bring impactful therapies to market faster
Field Service Engineer
Location
California
Posted
109 days ago
Salary
$39 - $50 / hour
Seniority
Senior
Job Description
Field Service Engineer
Azenta Life Sciences
• Install, configure, maintain, diagnose, and repair Azenta C&I hardware and software systems at customer locations. • Perform preventive maintenance and system inspections to ensure equipment reliability and compliance with quality standards. • Interface directly with customers to support service agreements, meet SLA expectations, and promote a positive service experience. • Maintain a safe, clean, and compliant working environment in accordance with Azenta and customer policies. • Obtain and maintain required equipment service and operational certifications. • Document all service activities through service, status, and performance reports. • Respond effectively to escalations, equipment downtime, and changing operational priorities. • Serve as a point of contact for both customers and internal Azenta stakeholders. • Provide regular system performance summaries, including event tracking, issue analysis, and root‑cause / corrective action reporting. • Support additional KPI reporting requirements during the contract period. • Assist with sample migrations, including transfer from legacy formats into customer stores as needed.
Job Requirements
- Associate of Science (AS) degree, technical certificate, or equivalent practical experience.
- A minimum of 5 years of relevant hands‑on technical experience or comparable military technical training.
- Strong electrical and mechanical troubleshooting capabilities.
- Ability to diagnose system issues using a structured, methodical approach and implement corrective actions independently.
- Clear and professional communication skills, with the ability to interact effectively with customers and colleagues.
- Demonstrated reliability, accountability, and commitment to resolving customer issues.
- Proficiency with PCs and Windows‑based operating systems; experience with databases or Oracle‑based systems is beneficial.
- Valid driver’s license, strong driving record, and ability to travel.
- Eligibility to pass required background screenings.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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