• Serve as the accountable lead for all contract deliverables, milestones, and performance outcomes • Maintain a strategic contract roadmap aligned to the client's mission priorities and evolving needs • Own the program risk register, integrating inputs from project and product leads; ensure risks are identified, tracked, and actively mitigated • Oversee program budget and burn rate; proactively flag variances and model corrective actions • Monitor contract health against PWS/SOW requirements; escalate issues before they become findings • Act as Aquia's primary point of contact with the Contracting Officer's Representative (COR) and key government stakeholders • Build and maintain strategic relationships across the client organization, including leadership levels above the day-to-day POC • Negotiate scope, timelines, and contract adjustments with the customer as program conditions evolve • Lead CPARS preparation and manage the formal performance evaluation process • Represent Aquia with credibility during audits, reviews, and executive touchpoints • Produce and own monthly Program Status Reports (internal and external), ensuring accuracy, consistency, and strategic framing • Fulfill all program-level reporting requirements as defined in the contract PWS/SOW • Serve as incident response communications lead, coordinating Aquia's response posture and stakeholder notifications • Act as the final internal and client-facing escalation point for program issues • Define roles and responsibilities across the program team, including subcontractors • Manage subcontractor relationships: performance, deliverables, and compliance with contract terms • Own onboarding and offboarding for all program personnelAddress issues in partnership with Project Managers; create conditions for team performance and retention • Partner with Aquia recruiting and hiring managers on backfill and growth hiring for your program • Identify and pursue organic growth opportunities within your portfolio; document and communicate white space to Aquia business development leadership • Contribute to proposal efforts and past performance write-ups tied to your program • Represent Aquia's capabilities in client conversations in a way that positions the firm for expanded work.

• Own the portfolio of data team initiatives, maintaining a clear view of scope, timelines, dependencies, and milestones across all active programs. • Establish and govern program frameworks, ensuring consistent intake, prioritization, and delivery processes across teams. • Proactively identify risks, blockers, and capacity constraints across the initiative portfolio and drive resolution before they impact delivery. • Report on initiative health, progress, and outcomes to senior leadership and key stakeholders on a regular cadence. • Serve as the central coordination point across Data, Engineering, Operations, and other internal teams to align on shared goals and delivery commitments. • Facilitate cross-functional working sessions, necessary stakeholder touchpoints, and program reviews to maintain alignment and momentum. • Build and sustain strong working relationships with internal partners, establishing clear RACI structures and communication norms for each initiative. • Partner with key client stakeholders to understand strategic priorities, set delivery expectations, and maintain confidence throughout program execution. • Lead executive-level client reviews focused on initiative status, upcoming milestones, and continuous improvement opportunities. • Act as the escalation point for delivery issues, coordinating rapid cross-functional response and ensuring clients are kept informed throughout resolution. • Lead, develop, and mentor the data team, fostering a culture of accountability, collaboration, and continuous improvement. • Define team operating rhythms, workload distribution, and performance expectations aligned to program delivery goals. • Define and manage SLAs, KPIs, and delivery standards across client programs, ensuring commitments are met consistently. • Drive process improvement initiatives that reduce friction, improve cross-team coordination, and enhance the client experience. • Develop dashboards and reporting frameworks that surface program health, client satisfaction trends, and delivery performance to internal and external stakeholders.

• Drive strategic alignment by ensuring project plans integrate with overall reliability strategic plan. • Masterfully navigate complexity by managing deliverables with conflicting priorities, risks, and dependencies. • Communicate effectively and keep leadership teams informed through concise reporting. • Champion continuous improvement by proactively identifying opportunities to optimize processes and enhance team effectiveness. • Lead and inspire diverse teams to drive innovation and achieve outstanding results. • Foster a culture of feedback and ensure a balance between financial outcomes and customer experience.

Role Description We are seeking a Marketing Program Manager (IC4) to join our Digital Experience Platform (DXP) team within Marketing. In this highly visible role, you will help lead complex, cross-functional digital programs that span platforms, marketing technology, data, and enterprise operating models — driving strategic initiatives from original concept through final implementation. This role sits at the intersection of strategy and execution. You will translate approved digital strategies into execution-ready programs with clear sequencing, governance, dependency management, and measurable outcomes. Success requires strong systems thinking, executive communication skills, and the ability to orchestrate work across Product, Engineering, Marketing, Analytics, and Operations. Key Responsibilities - Enterprise Program Orchestration: - Lead portfolio-level orchestration for complex digital programs spanning multiple teams, platforms, and geographies. - Take programs from original concept through final implementation, managing all phases including initiation, planning, execution, and closing. - Translate approved enterprise and functional strategies into execution-ready programs, including scope framing, sequencing, milestones, budget management, and success criteria. - Drive clarity across ambiguous problem spaces where ownership, dependencies, or delivery paths are not yet well-defined. - Governance: - Own components of the digital operating rhythm including planning cadences, intake processes, executive forums, and cross-functional alignment. - Establish and maintain delivery governance, ensuring initiatives meet readiness standards prior to launch (platform, data, content, localization, enablement). - Create and present status reporting at Steering Committee and Sponsor level, leading executive-level meetings with confidence and clarity. - Standardize delivery models, playbooks, and operating practices to improve predictability and quality at scale. - Dependency, Risk & Readiness Management: - Proactively identify and manage cross-team dependencies across Digital Experience, Platforms, Search, Localization, Analytics, and Marketing Technology. - Surface risks early, frame tradeoffs clearly, and drive timely escalation and resolution. - Guide teams through project challenges, removing obstacles and providing technical solutions to keep programs on track. - Ensure initiatives launch with clear ownership, readiness validation, and post-launch accountability. - Delivery Excellence: - Apply consistency and best practices across all project phases, tracking outcomes and benefit realization. Qualifications - 7+ years of hands-on program and project management experience in enterprise environments. - Proven track record managing multiple large, concurrent programs spanning business applications and marketing technology platforms. - Experience leading cross-functional programs involving Product, Engineering, Analytics, and Marketing stakeholders. - Demonstrated success leading Steering Committee and executive-level meetings. - Experience overcoming program crises and navigating complex organizational challenges. - Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. - Comfortable using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on marketing technology and operations. - Exceptional executive communication and stakeholder management skills. - Strong systems thinking with the ability to identify patterns, interdependencies, and second-order effects across complex program landscapes. - Proven ability to drive alignment across competing priorities and diverse cross-functional teams. Benefits - Base pay of $137,700 - $241,000, plus equity (when applicable), variable/incentive compensation and benefits. - Health plans, including flexible spending accounts. - 401(k) Plan with company match. - Employee Stock Purchase Plan (ESPP). - Matching donations. - Flexible time away plan and family leave programs.