• Own the portfolio of data team initiatives, maintaining a clear view of scope, timelines, dependencies, and milestones across all active programs. • Establish and govern program frameworks, ensuring consistent intake, prioritization, and delivery processes across teams. • Proactively identify risks, blockers, and capacity constraints across the initiative portfolio and drive resolution before they impact delivery. • Report on initiative health, progress, and outcomes to senior leadership and key stakeholders on a regular cadence. • Serve as the central coordination point across Data, Engineering, Operations, and other internal teams to align on shared goals and delivery commitments. • Facilitate cross-functional working sessions, necessary stakeholder touchpoints, and program reviews to maintain alignment and momentum. • Build and sustain strong working relationships with internal partners, establishing clear RACI structures and communication norms for each initiative. • Partner with key client stakeholders to understand strategic priorities, set delivery expectations, and maintain confidence throughout program execution. • Lead executive-level client reviews focused on initiative status, upcoming milestones, and continuous improvement opportunities. • Act as the escalation point for delivery issues, coordinating rapid cross-functional response and ensuring clients are kept informed throughout resolution. • Lead, develop, and mentor the data team, fostering a culture of accountability, collaboration, and continuous improvement. • Define team operating rhythms, workload distribution, and performance expectations aligned to program delivery goals. • Define and manage SLAs, KPIs, and delivery standards across client programs, ensuring commitments are met consistently. • Drive process improvement initiatives that reduce friction, improve cross-team coordination, and enhance the client experience. • Develop dashboards and reporting frameworks that surface program health, client satisfaction trends, and delivery performance to internal and external stakeholders.

• Drive strategic alignment by ensuring project plans integrate with overall reliability strategic plan. • Masterfully navigate complexity by managing deliverables with conflicting priorities, risks, and dependencies. • Communicate effectively and keep leadership teams informed through concise reporting. • Champion continuous improvement by proactively identifying opportunities to optimize processes and enhance team effectiveness. • Lead and inspire diverse teams to drive innovation and achieve outstanding results. • Foster a culture of feedback and ensure a balance between financial outcomes and customer experience.

Role Description We are seeking a Marketing Program Manager (IC4) to join our Digital Experience Platform (DXP) team within Marketing. In this highly visible role, you will help lead complex, cross-functional digital programs that span platforms, marketing technology, data, and enterprise operating models — driving strategic initiatives from original concept through final implementation. This role sits at the intersection of strategy and execution. You will translate approved digital strategies into execution-ready programs with clear sequencing, governance, dependency management, and measurable outcomes. Success requires strong systems thinking, executive communication skills, and the ability to orchestrate work across Product, Engineering, Marketing, Analytics, and Operations. Key Responsibilities - Enterprise Program Orchestration: - Lead portfolio-level orchestration for complex digital programs spanning multiple teams, platforms, and geographies. - Take programs from original concept through final implementation, managing all phases including initiation, planning, execution, and closing. - Translate approved enterprise and functional strategies into execution-ready programs, including scope framing, sequencing, milestones, budget management, and success criteria. - Drive clarity across ambiguous problem spaces where ownership, dependencies, or delivery paths are not yet well-defined. - Governance: - Own components of the digital operating rhythm including planning cadences, intake processes, executive forums, and cross-functional alignment. - Establish and maintain delivery governance, ensuring initiatives meet readiness standards prior to launch (platform, data, content, localization, enablement). - Create and present status reporting at Steering Committee and Sponsor level, leading executive-level meetings with confidence and clarity. - Standardize delivery models, playbooks, and operating practices to improve predictability and quality at scale. - Dependency, Risk & Readiness Management: - Proactively identify and manage cross-team dependencies across Digital Experience, Platforms, Search, Localization, Analytics, and Marketing Technology. - Surface risks early, frame tradeoffs clearly, and drive timely escalation and resolution. - Guide teams through project challenges, removing obstacles and providing technical solutions to keep programs on track. - Ensure initiatives launch with clear ownership, readiness validation, and post-launch accountability. - Delivery Excellence: - Apply consistency and best practices across all project phases, tracking outcomes and benefit realization. Qualifications - 7+ years of hands-on program and project management experience in enterprise environments. - Proven track record managing multiple large, concurrent programs spanning business applications and marketing technology platforms. - Experience leading cross-functional programs involving Product, Engineering, Analytics, and Marketing stakeholders. - Demonstrated success leading Steering Committee and executive-level meetings. - Experience overcoming program crises and navigating complex organizational challenges. - Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. - Comfortable using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on marketing technology and operations. - Exceptional executive communication and stakeholder management skills. - Strong systems thinking with the ability to identify patterns, interdependencies, and second-order effects across complex program landscapes. - Proven ability to drive alignment across competing priorities and diverse cross-functional teams. Benefits - Base pay of $137,700 - $241,000, plus equity (when applicable), variable/incentive compensation and benefits. - Health plans, including flexible spending accounts. - 401(k) Plan with company match. - Employee Stock Purchase Plan (ESPP). - Matching donations. - Flexible time away plan and family leave programs.

• Support the development and execution of enterprise-wide risk management strategy across EPC and infrastructure-related programs. • Conduct current-state and future-state assessments across risk processes, tooling, governance structures, reporting practices, and stakeholder workflows. • Identify gaps in risk identification, assessment, mitigation, escalation, and reporting processes, and recommend scalable improvement solutions. • Develop process documentation, future-state process maps, governance models, transformation roadmaps, and executive-ready presentations. • Support organizational change management activities, including stakeholder engagement, change impact assessments, communications, onboarding, and training readiness. • Facilitate stakeholder alignment discussions, workshops, and working sessions across regional and cross-functional teams. • Support training rollout activities, including scheduling sessions, capturing feedback, tracking adoption readiness, and coordinating with stakeholder groups. • Analyze risk data across projects, regions, and portfolios to identify trends, escalation points, root causes, and potential business impacts. • Develop Power BI dashboards, executive reporting materials, and risk analytics to support leadership decision-making. • Prepare weekly and monthly reporting on risk metrics, mitigation activities, governance progress, and program execution status. • Support the establishment of risk management rhythm-of-business processes, governance cadence, and escalation frameworks. • Lead or support weekly status reviews, two-week look-ahead planning, and program execution tracking. • Partner with senior stakeholders to align risk management goals, transformation priorities, and operational readiness milestones. • Operate independently in a fast-paced, complex, and highly matrixed environment while maintaining strong communication and follow-through.